ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 671:

  Which of the following factors is critical in the selection of an effective training delivery method?

  A. The trainees
  B. The training manual
  C. The training material
  D. The training plan
  A. The trainees

• Question 672:

  In a customer segmentation process, identifying "significant impacts" is also known as looking for the:

  A. useful many
  B. vital few
  C. hidden customers
  D. end users
  B. vital few

• Question 673:

  In order to effectively, must understand which of the following aspects of their audience?

  A. The audience's culture may be difference from their own.
  B. The audience's culture is separate and subordinate to the corporate culture
  C. The audience is responsible for being engaged in the communication exchange.
  D. An audience of workers will receive the information more willingly than an audience of managers.
  A. The audience's culture may be difference from their own.

• Question 674:

  Which of the following programs requires recipients to reveal their quality strategies publicly?

  A. ISO 14001 Registration
  B. ISO 9001 Registration
  C. The Malcolm Baldrige Award
  D. The Deming Prize
  C. The Malcolm Baldrige Award

• Question 675:

  Quality training is likely to be most effective when which of the following conditions exist?

  A. Pre-tests and post-tests are used to measure training success.
  B. Class size is limited to eight or less.
  C. Managers support and reinforce the training.
  D. Training is mandated by customer requirements.
  C. Managers support and reinforce the training.

• Question 676:

  In the initial stage of project planning, which of the following would be considered an external factor influencing the project?

  A. The company's organizational structure
  B. The state of technology
  C. The availability of technical personnel
  D. The company's management philosophy?
  B. The state of technology

• Question 677:

  A recent employee survey included individual comments indicating that some employees are having to decide whether to follow a written procedure or do something contrary to procedure because their supervisor or manager told them to do it differently. In this situation, the first action the quality manager should take is to

  A. discuss the matter with the quality council or senior management
  B. discuss the matter with mid-level managers
  C. initiate appropriate changes to the procedures being violated
  D. quantify and verify the survey findings
  D. quantify and verify the survey findings

• Question 678:

  A cross-functional team has made improvements on a process and the points on an R chart for that process are now consistent and close to the centerline. Which of the following steps would be appropriate for the team to take next?

  A. Test the new process in another, similar area
  B. Reward the process operators
  C. Revise the control limits on the process
  D. Look for special causes in the process
  C. Revise the control limits on the process

• Question 679:

  Which of the following actions indicates that senior management actively supports the company's quality initiatives?

  A. Displaying banners that proclaim the company's quality values and mission statement
  B. Assigning project leaders to manage the initiatives
  C. Monitoring performance of the initiatives against strategic deployment goals
  D. Reporting results of the initiatives in the company's newsletter
  C. Monitoring performance of the initiatives against strategic deployment goals

• Question 680:

  During what stage of team development do team members express suspicion and anxiety about their mission and purpose?

  A. Forming
  B. Storming
  C. Norming
  D. Performing
  B. Storming