ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 481:

  The process of requisitioning, ordering, and obtaining purchased material has been causing conflicts among three different departments. Representatives of each department have formed a cross-functional team that will use process mapping to define all elements of the process and to redesign the process, if necessary.

  The team has now had several meetings and is getting frustrated. Time and again, different team members dispute each others' interpretation of various terms such as "acceptable lead time" and "quality requirement." At this point, the team needs to step back and spend some time developing a

  A. clear statement of goals and objectives
  B. set of precise operational definitions
  C. request for management direction
  D. process flow diagram (process map)
  B. set of precise operational definitions

• Question 482:

  Typical tools used as aids in selecting members for a process improvement team are:

  A. DiSC and MBTI.
  B. MBTI and process mapping.
  C. Root cause analysis and fishbone chart.
  D. Brainstorming and affinity diagram.
  A. DiSC and MBTI.

• Question 483:

  Which of the following concepts may best exemplify a universal business rationale for improving quality?

  A. Crosby's "Do it right the first time"
  B. Ishikawa's "Total quality control"
  C. Deming's "Chain reaction"
  D. Juran's "Trilogy"
  C. Deming's "Chain reaction"

• Question 484:

  Which of the following quality-related information should be included in a company's annual business plan?

  A. Technological restraints that affect inspection and testing processes
  B. Organizational goals that are designed to be deployed by employees throughout the organization
  C. Prospective suppliers that qualify for partnership agreements
  D. Market share or revenue targets that reflect increases over current levels
  B. Organizational goals that are designed to be deployed by employees throughout the organization

• Question 485:

  Based only on the following data, which answer is correct?

  1. Purchased 12 delivery trucks for a total of $360,000

  2.

  Estimated the payback from an ISO 9000 QMS project at $1,200,000

  3.

  Net income for the year is $3,600,000

  4.

  Spent $400,000 on implementing the ISO 9001-based QMS

  A. ROI is $3:1 RONA is $10:1
  B. ROI is 33% RONA is $9:1
  C. ROI is 30% RONA is $10:1
  D. ROI is $3:1 RONA is $9:1
  A. ROI is $3:1 RONA is $10:1

• Question 486:

  Which of the following sequences demonstrates the lowest-to-highest order for evaluating training effectiveness?

  I. What changes in behavior resulted? (Behavior)

  II. What are the tangible results of the program? (Results)

  III. What principles, facts, or techniques were learned? (Learning)

  IV.

  How well did attendees like the program? (Reaction)

  A. I, II, III, IV
  B. III, IV, II, I
  C. II, I, III, IV
  D. IV, III, I, II
  D. IV, III, I, II

• Question 487:

  How many constraints could there be in a system at any given time?

  A. Zero
  B. One
  C. Two
  D. Three
  B. One

• Question 488:

  A company has entered into a partnership with a key supplier. All other sources for this key component have been eliminated. An auditor reports that the qualifying audit done by the previous auditor contained a significant omission. In this situation, the quality manager should do which of the following first?

  A. Inform the supplier of the problem
  B. Inform the chief executive officer of the omission
  C. Issue a stop-work order to prevent further impact to the organization
  D. Assess the impact of the auditor's omission
  D. Assess the impact of the auditor's omission

• Question 489:

  What is the purpose of a process capability study?

  A. Comparing customer specifications against product standards
  B. Evaluating and improving product quality
  C. Identifying bottleneck operations in the system
  D. Determining which of several machines has the greatest capacity
  B. Evaluating and improving product quality

• Question 490:

  The following charts represent the defects reported by the ABC Manufacturing Company. Customer X and Customer Y both received the same amounts of components from ABC.

  

  After Customer Y complained about the defect type A. ABC made process improvements that reduced defect A at Company Y to 5% for all of their products. The next step for ABC's quality manager to take should be to:

  A. organize a quality team to continue to reduce the percentage of defect type A for customer Y
  B. organize a quality team to solve the problem with defect type B
  C. begin in-house inspections of all products to monitor for defect type A
  D. begin in-house inspections of all products to monitor for any defect types
  C. begin in-house inspections of all products to monitor for defect type A