ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 421:

  As part of your preparation for a business trip to another country it would be wise to do all but one of the following. Which one would that be?

  A. Arrange for an interpreter to be available when you meet with your business contact, unless you are fluent in the language and knowledgeable of the culture and business customs of the country.
  B. Plan an elaborate visual presentation that you will make shortly after arrival, and follow that by quickly striving to reach an agreement or make the sale.
  C. Resolve to keep your political views and personal beliefs to yourself even though you have strong feelings about the political climate and beliefs prevalent in the country you will visit.
  D. Obtain and study information about the country before leaving for your trip.
  B. Plan an elaborate visual presentation that you will make shortly after arrival, and follow that by quickly striving to reach an agreement or make the sale.

• Question 422:

  As part of the continued evolution of their TQM philosophy, a company recently devised a sophisticated gain-sharing program that allows all employees to obtain financial rewards from improved organizational performance. Which of the following is true?

  A. The company will see increased enthusiasm for their TQM efforts.
  B. Management should ensure that the TQM effort also taps intrinsic motivation.
  C. The gain-sharing program probably gives a greater proportion of the rewards to employees at higher levels of the organization.
  D. Quality to the customer may drop as improvement efforts become more focused on financial results.
  B. Management should ensure that the TQM effort also taps intrinsic motivation.

• Question 423:

  Who has ultimate responsibility for quality in a service organization?

  A. Executive management
  B. The quality manager
  C. Process support personnel
  D. Front-line service workers
  A. Executive management

• Question 424:

  Complaints have been received regarding a telephone voice-mail system being full and prohibiting new callers from leaving messages. Which of the following types of teams should be chartered to address the voice-mail issue?

  A. Management
  B. Virtual
  C. Work
  D. Problem solving
  D. Problem solving

• Question 425:

  A system that is designed to ensure that procedures are current, properly authorized, and accessible is known as document

  A. imaging
  B. control
  C. cross-linking
  D. audit
  B. control

• Question 426:

  Which of the following is an effective facilitation technique for dealing with feuding team members?

  A. Have the members involved discuss their differences off-line
  B. Involve all team members in resolving the differences together
  C. Lead the team in establishing a code of conduct
  D. Elevate the issue to the team sponsor
  B. Involve all team members in resolving the differences together

• Question 427:

  In the development of a consumer appliance product survey which of the following data would likely aid the process?

  I. An analysis of customer complaints received

  II. Satisfaction data from a customer focus group

  III. Number of product defects detected prior to shipments

  IV.

  Warranty registration data

  A. I only
  B. I, II, III, and IV
  C. I and II only
  D. I, II, and IV only
  A. I only

• Question 428:

  Segmentation of a teaching hospital's patient database would be:

  I. Useful in allocating physical resources.

  II. Helpful in balancing staffing needs.

  III. Advantageous in the process of applying for additional funding to accommodate projected demands on facilities and staff.

  IV.

  Impractical because of the transient nature of the patient base.

  A. IV only
  B. I and II only
  C. III only
  D. I, II, and III only
  D. I, II, and III only

• Question 429:

  A condition under which a supplier appearing on the customer 's "OK to buy from" list would not be issued an order would be:

  I. Item needed is not available from any of OK'd suppliers.

  II. Supplier 's quality rating has dropped below acceptable standards on last two shipments.

  III. OK'd supplier does not have the capacity to fulfill the customer 's demands for the item needed.

  IV.

  One or more factors from the selection criteria will not now be met by the supplier.

  A. I and III only
  B. I and II only
  C. I, II, and III only
  D. I, II, III, and IV
  D. I, II, III, and IV

• Question 430:

  The definition and communication of the quality vision, mission, and goals of a company is the primary responsibility of the:

  A. individual quality manager
  B. quality process teams
  C. quality assurance organization as a whole
  D. senior management team
  D. senior management team