ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 431:

  Which of the following levels of the work breakdown structure (WBS) includes an explanation of the purpose of the project?

  A. Project
  B. Phase
  C. Activity
  D. Task
  D. Task

• Question 432:

  When an organization is deploying its strategic planning process, which of the following tools should be used to ensure that all of the strategies are supported at all levels?

  A. Tree diagram
  B. Fishbone diagram
  C. Histogram
  D. DMAIC
  A. Tree diagram

• Question 433:

  How should the quality manager respond to the improving customer satisfaction trend?

  A. Since the trend is improving, no response
  B. Refocus all resources on improving market share
  C. Perform a kano analysis to address customer wants and needs in the future
  D. Change the distribution channels to speed delivery time
  C. Perform a kano analysis to address customer wants and needs in the future

• Question 434:

  Which of the following actions will help transform the culture of a traditional organization to one that supports a total quality philosophy?

  A. Surveying internal customers and external end-users to determine product successes and failures
  B. Recognizing employees as collaborators in a network of interrelated processes
  C. Training individual employees to be able to fulfill functional roles anywhere in the organization
  D. Rewarding the top performing individuals, departments, and divisions in their competition with each another
  B. Recognizing employees as collaborators in a network of interrelated processes

• Question 435:

  Which of the following are methods for mitigating risks?

  I. Eliminate the condition that may cause a loss to occur

  II. Establish contingency plans

  III. Obtain insurance to cover some of the potential risk

  IV.

  Self-insure

  A. I, II, III, and IV
  B. I only
  C. II, III, and IV only
  D. I and II only
  A. I, II, III, and IV

• Question 436:

  Which of the following tools is used to help organize the output from a brainstorming session?

  A. Affinity diagram
  B. Tree diagram
  C. Activity network diagram
  D. Interrelationship digraph
  A. Affinity diagram

• Question 437:

  In order for feedback to be constructive, it should meet which of the following criteria?

  A. It should be communicated during monthly review meetings.
  B. It should be positive or negative, as the situation requires.
  C. It should be offered only when positive behavior has been observed.
  D. It should be offered only when negative behavior has been observed.
  B. It should be positive or negative, as the situation requires.

• Question 438:

  Which of the following is the most appropriate sequence of events for administering a customer satisfaction survey, from beginning to end?

  I. Prepare the survey instrument.

  II. Administer the survey.

  III. Report the results.

  IV.

  Identify survey objectives.

  V.

  Analyze the data.

  VI.

  Organize the data.

  A. I, VI, IV, II, V, III
  B. I, II, V, VI, III, IV
  C. IV, I, II, VI, V, III
  D. VI, I, II, V, IV, III
  C. IV, I, II, VI, V, III

• Question 439:

  Which of the following approaches is most effective for long-term conflict resolution?

  A. Forcing a solution
  B. Avoiding conflict
  C. Confronting issues
  D. Escalating the conflict
  C. Confronting issues

• Question 440:

  A transportation company offers a discount to companies that complete a customer- satisfaction survey. The purpose of offering this kind of discount is to:

  A. improve customer satisfaction levels
  B. improve the quality of the responses
  C. increase market share
  D. increase the response rate
  D. increase the response rate