ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 401:

  Who is responsible for conducting audits for ISO 9001 registration?

  A. ISO staff members
  B. ISO-certified suppliers
  C. Third-party auditors
  D. Internal auditors
  C. Third-party auditors

• Question 402:

  A company is redeveloping its strategy from short-term profits to recognizing internal and external customers as primary drivers of success. In the past, the finance department maintained a traditional focus on the "numbers" aspect of the organization's performance. Which of the following actions will help finance staff members to become active participants in the company's new strategic plan?

  A. Maintaining finance as a centralized function but training its staff members in problem-solving tools
  B. Improving financial transaction processing time by reducing cycle time
  C. Inviting finance staff to serve on cross-functional teams and learn how to use quality tools
  D. Requiring finance to link its standard metrics to key indicators of customer satisfaction
  D. Requiring finance to link its standard metrics to key indicators of customer satisfaction

• Question 403:

  Which of the following question types should be used when a company interviews a small group of customers about their level of satisfaction?

  A. Closed-ended
  B. True/false
  C. Multiple answer
  D. Open-ended
  D. Open-ended

• Question 404:

  An organization has hired a quality consultant to help with its strategic planning process. If the company does not have a defined mission and vision, the consultant's first step should be to _____________

  A. survey the organization's customers to identify their needs
  B. develop a charter for a cross-functional team to define the company's mission and vision
  C. define the mission and vision clearly and have management communicate these definitions to all employees
  D. work with management to develop missions and vision statements
  D. work with management to develop missions and vision statements

• Question 405:

  Team ground rules are generally established during which of the following stages of team growth?

  A. Forming
  B. Storming
  C. Norming
  D. Performing
  A. Forming

• Question 406:

  A well-liked and highly regarded member of the inspection staff is reluctant to formally reject products and write failure reports, for fear of alienating coworkers. To motivate the inspector to change this behavior, the quality manager must address the inspector's hierarchical needs at what level?

  A. Physiological
  B. Safety
  C. Social
  D. Ego
  C. Social

• Question 407:

  Which of the following statements is most constructive when a team is reviewing the performance of one of its members?

  A. "Meets regularly with other team members."
  B. "Checks results of other team members' work."
  C. "Writes clear and succinct meeting minutes."
  D. "Scored well on the Myers-Briggs test."
  D. "Scored well on the Myers-Briggs test."

• Question 408:

  An organization has recently revised its mission and vision to include a strong statement about its commitment to quality excellence. When the organization implements its quality training program, which of the following groups should be trained first?

  A. Upper management
  B. Middle management
  C. Line workers
  D. Quality staff members
  C. Line workers

• Question 409:

  To create a successful process improvement program, team members should be:

  A. asked to contribute equally to the team's goals
  B. advised that they will be accountable for any adverse outcomes
  C. given the necessary authority to achieve results
  D. from the same department or functional area
  C. given the necessary authority to achieve results

• Question 410:

  Companies that survey their internal customers have learned which of the following about quality-related issues?

  A. Satisfied employees will be able to explain customer service policies and procedures more accurately than dissatisfied employees.
  B. The problems that cause employee dissatisfaction can be the same issues that cause external customer dissatisfaction.
  C. Internal customer satisfaction drives internal supplier support.
  D. Internal customer satisfaction drives external supplier support.
  B. The problems that cause employee dissatisfaction can be the same issues that cause external customer dissatisfaction.