ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 271:

  Training appears to be needed in all but one of the following situations. Which one?

  A. A new law requires that training be done
  B. A continual stream of terminations and new hires is occurring
  C. A cell structure is being created and all employees within each cell must be able to do any task within the cell
  D. All employees must learn basic quality principles
  D. All employees must learn basic quality principles

• Question 272:

  Which of the following characteristics is descriptive of a customer-supplier partnership?

  A. The supplier is viewed as a resource for gaining a competitive edge.
  B. Product problems are resolved through the customer's material review board.
  C. The supplier determines requirements for product design.
  D. The cost of goods and services is the primary basis of the relationship.
  B. Product problems are resolved through the customer's material review board.

• Question 273:

  A company's vision and mission statements should be used to generate its:

  A. strategic plans
  B. process improvements
  C. quality objectives
  D. tactical objectives
  A. strategic plans

• Question 274:

  The first step to delivering outstanding service is the development of a service ________

  A. quality guarantee
  B. strategy
  C. organizational structure
  D. procedure manual
  B. strategy

• Question 275:

  Situational leadership is applicable when:

  I. One approach does not meet every situation

  II. A new person on the job requires a lot of direction

  III. A new process has been introduced

  IV. The performer has mastered the task assigned

  A. II and III only
  B. IV only
  C. I, II, III, and IV
  D. III only
  C. I, II, III, and IV

• Question 276:

  A customer is performing a supplier qualification audit for a product that requires environmental control. To ensure that the supplier delivers a safe product, the customer should take which of the following actions?

  A. Obtain a liability waiver from the supplier
  B. Ensure that the supplier uses a coding system for identifying and tracing all of its products
  C. Establish a system to verify that the supplier can meet the specified control criteria
  D. Implement an environmental safety system in the receiving area
  C. Establish a system to verify that the supplier can meet the specified control criteria

• Question 277:

  Which of the following should be accomplished first when implementing customer relationship management initiatives?

  A. Target key customers for relationship management.
  B. Appoint a manager to supervise the customer service representative.
  C. Assign a relationship manager to each key customer.
  D. Develop customer relationship management plans.
  A. Target key customers for relationship management.

• Question 278:

  A chairperson may be a leader and/or manager, depending much upon the influence he or she may have on an organization and the decision authority granted. There are many roles a manager may perform. As an organizer he/she:

  A. Organizes, people, ideas and things to achieve the enterprise's objectives
  B. Builds an enterprise structure that supports the strategic goals and objectives
  C. Embraces the principles, morals, and norms of the society in which organization impacts
  D. Imparts knowledge and teaches skills to others
  A. Organizes, people, ideas and things to achieve the enterprise's objectives

• Question 279:

  Which of the following tools provides top management with a macro-level review of the effectiveness of the quality system?

  A. Industry trend data for ISO Certifications
  B. Baldrige application self-analysis worksheet
  C. Catastrophe plans for quality records
  D. Procedures for processing nonconformances
  D. Procedures for processing nonconformances

• Question 280:

  The process of requisitioning, ordering, and obtaining purchased material has been causing conflicts among three different departments. Representatives of each department have formed a cross-functional team that will use process mapping to define all elements of the process and to redesign the process, if necessary.

  The team is nearing the final stage of process mapping and has used process data and process maps to reach agreement on the flaws of the existing system. The next step the team should take is to

  A. develop a design of the revised process
  B. celebrate their successes to date
  C. error-proof the existing process
  D. report their findings to management
  A. develop a design of the revised process