ASQ CMQ-OE Online Practice Questions and Exam Preparation

ASQ CMQ-OE Online Questions & Answers

• Question 251:

  Which of the following is true about the relationship between Cp and Cpk?

  I. Cp = Cpk when the process is centered.

  II. Cpk is always less than or equal to Cp.

  III. Cp is always less than or equal to Cpk.

  IV.

  There is no direct relationship between Cp and Cpk.

  A. I only
  B. IV only
  C. I and II only
  D. III and IV only
  C. I and II only

• Question 252:

  The first step a customer should take when developing a supply chain should be to establish

  A. the specific ISO certification that its approved suppliers will need
  B. a supplier rating system
  C. requirements and specifications for products and services
  D. documented procedures for incoming inspection
  C. requirements and specifications for products and services

• Question 253:

  Considering the maturity factor, the task and relationship behaviors comprise four leadership styles. These styles are: High task; low relationship, High task; High relationship, High relationship; Low task, Low relationship; Low task. Leadership style where ideas are shared, encouragement is provided, and leader acts as a coach is:

  A. High task; low relationship
  B. High task; High relationship
  C. High relationship; Low task
  D. Low relationship; Low task
  C. High relationship; Low task

• Question 254:

  The best way to create ownership in a major organizational change is to:

  A. ask top management to prioritize the changes that need to be made
  B. identify and eliminate barriers to communication throughout the organization
  C. involve employees in planning for the change
  D. plan and implement an employee suggestion system
  C. involve employees in planning for the change

• Question 255:

  In a reduced-cycle-time environment, line workers should have the authority to take which of the following actions?

  A. Supervise maintenance workers who perform adjustments on line equipment
  B. Stop the line if incoming material is suspect
  C. Develop their own work schedules, as needed
  D. Respond to product complaints from external customers
  D. Respond to product complaints from external customers

• Question 256:

  Which of the following are proactive sources of customer information?

  I. Claims/refunds

  II. Technical services provided as part of the total product package

  III. Monitoring of broad market trends

  IV.

  Observing customers using the product or service

  A. II only
  B. IV only
  C. I and III only
  D. III and IV only
  D. III and IV only

• Question 257:

  Which of the following is used primarily to identify the occurrence of variation due to special causes in a process?

  A. Brainstorming
  B. A flow chart
  C. Statistical process control
  D. A force field analysis
  C. Statistical process control

• Question 258:

  All except one of the following could be a process goal for a for-profit service organization. Which one?

  A. Ensure that the design of a service to customers follows industry safety standards.
  B. Ensure that the service delivered produces a profit.
  C. Dedication to continual process improvement.
  D. Discipline any employee who fails to meet the service standards of the organization.
  D. Discipline any employee who fails to meet the service standards of the organization.

• Question 259:

  Several departments within an organization have implemented changes that improved their departmental results. However, the organizational results are decreasing. Which of the following concepts describes this situation?

  A. Juran's Trilogy
  B. Maslow's hierarchy of needs
  C. Theory of constraints
  D. Supply chain optimization
  C. Theory of constraints

• Question 260:

  Rank in order, from first to last, the following steps in the supplier certification process.

  1. Monitor performance

  2. Develop criteria and process

  3. Report results and award certification

  4. Evaluate suppliers

  A. 2, 4, 3, 1
  B. 2, 1, 3, 4
  C. 4, 2, 1, 3
  D. 4, 1, 2, 3
  D. 4, 1, 2, 3