ServiceNow ServiceNow Certifications CIS-SPM Questions & Answers

• Question 51:

  The Business Unit field on a Project or Demand form displays values from a specific table. What type of field is this?

  A. Journal.

  B. Reference.

  C. Conditions.

  D. List.

  Correct Answer: B

  According to the ServiceNow documentation1, the Business Unit field on a Project or Demand form is a reference field that displays values from the cmn_department table. A reference field stores a link to a record on another table, rather than storing the data directly in the field.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ProjectTable.html https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/form-administration/concept/c_ReferenceFields.html

• Question 52:

  Is resource capacity derived from FTE or schedules?

  A. Only Schedules.

  B. Both.

  C. Neither.

  D. Only FTE.

  Correct Answer: A

  Resource capacity is the total number of hours that a resource or a group of resources is available for work in a given time period. According to the Product Documentation for ServiceNow, resource capacity is derived from the user or group schedule, which defines the working hours and days for each resource. The group capacity is rolled up from the schedules of all the members. Note: Capacity is not derived from FTE, but from schedules. Both FTE and schedules must be in synchronization with each other. FTE is a measure of how much work a resource can perform in a standard work week, and it is used to calculate the resource demand and allocation.

• Question 53:

  To set up a group for selection in a resource plan, the group record needs to include which role?

  A. it_project_user

  B. pps_resource

  C. itil

  D. resource_manager

  Correct Answer: B

  According to the Assigning Resource Roles document, to set up a group for selection in a resource plan, the group record needs to include the pps_resource role. This role grants access to the Resource Management application and allows the group members to view and update their resource allocations. The other options are not correct, as they are not required for a group to be selected in a resource plan. The it_project_user role grants access to the Project Portfolio Management application and allows the user to create and update projects. The itil role grants access to the ITIL application and allows the user to manage incidents, problems, and changes. The resource_manager role grants access to the Resource Management application and allows the user to manage resource plans and allocations.

• Question 54:

  The project property to update actual effort from time card is controlled at what level?

  A. Application Level (Global).

  B. Portfolio Level.

  C. Program Level.

  D. Project Level.

  Correct Answer: D

  According to the ServiceNow documentation1, the project property to update actual effort from time card is controlled at the project level. This property is called Update actual effort from time card and it determines if the Actual effort field on the Dates tab should be updated based on the hours entered from time cards for the project. If set to Yes, the Actual effort field is read-only on the Project and Project Task forms. If set to No, the Actual effort field is editable on the Project and Project Task forms.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_Properties.html

• Question 55:

  What is the demand workbench used for? Choose 2 answers

  A. Approving demands

  B. Comparing demands with portfolios

  C. Approving ideas

  D. Comparing and prioritizing demands against other demands

  Correct Answer: BD

  The demand workbench is a feature of ServiceNow Demand Management that allows you to view and assess business demands in a single place. You can use the demand workbench to compare demands with portfolios and see how they align with your strategic goals and objectives. You can also use the demand workbench to compare and prioritize demands against other demands based on their scores, risks, and benefits. You can find more information about the demand workbench in the Product Documentation for ServiceNow.

• Question 56:

  Use this table to configure the parameters displayed on a project card on the My Projects Space page of the Project Workspace.

  A. pm_project

  B. pm_toplevel_project

  C. pm_home_page_config

  D. project_template_config

  Correct Answer: C

  According to the ServiceNow documentation, the pm_home_page_config table is used to configure the parameters displayed on a project card on the My Projects Space page of the Project Workspace. The other tables are used for different

  purposes:

  pm_project: Stores information about projects.

  pm_toplevel_project: Stores information about top-level projects.

  project_template_config: Stores information about project templates.

• Question 57:

  On the demand form, what does the Discount Rate impact?

  A. ROI.

  B. Net Present Value (NPV).

  C. Financial Benefit.

  D. Internal Rate of Return %.

  Correct Answer: B

  According to the ServiceNow documentation1, the discount rate on the demand form impacts the net present value (NPV) of the demand. The NPV is the difference between the present value of the benefits and the present value of the costs of the demand. The discount rate is the rate used to discount future cash flows to their present value. A higher discount rate means that future cash flows are worth less in the present, and vice versa. The other options are incorrect because:

  A. ROI: The ROI (return on investment) is the ratio of the net value to the estimated cost of the demand. The discount rate does not affect the ROI, as both the net value and the estimated cost are based on the present value of the cash flows.

  C. Financial Benefit: The financial benefit is the sum of the present value of the benefits of the demand. The discount rate does not affect the financial benefit directly, but only indirectly through the NPV calculation.

  D. Internal Rate of Return %: The internal rate of return % (IRR) is the discount rate that makes the NPV of the demand equal to zero. The discount rate does not affect the IRR, but rather the IRR is derived from the NPV equation.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/reference/r_DemandTable.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_DemandRate.html

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_FinancialBenefit.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_InternalRateOfReturn.html

• Question 58:

  A project expense line is cost associated with a specific source, except for:

  A. Fixed Assets.

  B. Program.

  C. Resource.

  D. Software.

  Correct Answer: B

  According to the Project Expense Lines document, a project expense line is cost associated with a specific source, such as fixed assets, resource, or software. The program field on the project expense line form is not a source of cost, but a reference to the program that the project belongs to. Therefore, the correct answer is B. Program. The other options are not correct, as they are sources of cost for a project expense line.

• Question 59:

  As a demand manager, you can view an artifact from a demand. What artifacts are part of a demand?

  A. Stories, Vulnerability Tasks, Enhancements.

  B. Incidents, Problems, Change.

  C. Decision, Risk, Requirements.

  D. Project, Defect, Requests.

  Correct Answer: C

  According to the ServiceNow documentation1, a demand manager can view and edit the following artifacts from a demand:

  Decision: A decision that affects the demand or its outcome2.

  Risk: A risk that could impact the demand or its outcome3.

  Requirement: A requirement that defines the scope or functionality of the demand4.

  The other options are not artifacts of a demand, but rather related entities that can be created from a demand or linked to a demand.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_DemandManagement.html

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/task/t_CreateADecision.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/task/t_CreateARisk.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/task/t_CreateARequirement.html

• Question 60:

  What are the default project template configuration records available in the Template Config module? Choose 3 answers

  A. Project task

  B. Project subtask

  C. Project

  D. Task

  E. Project template

  Correct Answer: ACE

  The default project template configuration records available in the Template Config module are Project task, Project, and Project template. These records define the fields and values that are copied from the template to the project when a project is created from a template.

  The other options are incorrect because:

  B. Project subtask: Project subtask is not a valid record in the Template Config module, as it is a child of the Project task record.

  D. Task: Task is not a valid record in the Template Config module, as it is a parent of the Project task record.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ProjectTaskTable.html https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/table-administration/concept/c_TableHierarchy.html