ServiceNow CIS-SPM Online Practice Questions and Exam Preparation

ServiceNow CIS-SPM Online Questions & Answers

• Question 41:

  The Business Unit field on a Project or Demand form displays values from a specific table. What type of field is this?

  A. Journal.
  B. Reference.
  C. Conditions.
  D. List.
  B. Reference.

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  Explanation/Reference:

  According to the ServiceNow documentation1, the Business Unit field on a Project or Demand form is a reference field that displays values from the cmn_department table. A reference field stores a link to a record on another table, rather than storing the data directly in the field.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ProjectTable.html https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/form-administration/concept/c_ReferenceFields.html

• Question 42:

  A checklist item record provides a name and what other element?

  A. Short description field.
  B. Status field.
  C. Percent complete field.
  D. Complete field.
  D. Complete field.

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  Explanation/Reference:

  A checklist item record provides a name and a complete field. The name field is the label of the checklist item, and the complete field is a checkbox that indicates whether the checklist item is done or not. You can find more information about checklist items in the Product Documentation for ServiceNow.

• Question 43:

  When copying a source project to a target project, what fields are copied by default?

  Choose 3 answers

  A. Planned dates.
  B. Duration fields.
  C. Number.
  D. Short description.
  E. State
  A. Planned dates.
  B. Duration fields.
  D. Short description.

• Question 44:

  If a sub-project and parent project have different project currencies, this property should be set to true for cost roll-ups.

  A. com.snc.project.calculate_roi
  B. com.snc.project.rollup_project_start_date
  C. com.snc.project.copy.additional_attributes
  D. com.snc.project.multicurrency.rollup_if_different
  D. com.snc.project.multicurrency.rollup_if_different

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  Explanation/Reference:

  According to the ServiceNow documentation1, this property controls whether the cost roll-ups are performed when a sub-project and parent project have different project currencies. If this property is set to true, then the system converts the sub-project currency to the parent project currency using the exchange rate table and performs the cost roll-ups. If this property is set to false, then the system does not perform the cost roll-ups for sub-projects with different currencies. https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_Properties.html

• Question 45:

  What is the default table that stores the idea categories that a user can select from when submitting an idea?

  A. dmn_demand
  B. im_category
  C. im_module
  D. im_idea_core
  B. im_category

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  Explanation/Reference:

  According to the Category Configuration document, the default table that stores the idea categories that a user can select from when submitting an idea is im_category. This table contains the predefined categories for ideas, such as Business Process, Customer Service, or IT Service. The other options are not correct, as they are not the tables that store the idea categories. The dmn_demand table stores the demand records that are created from the approved ideas. The im_module table stores the idea modules that are used to group ideas by different criteria. The im_idea_core table stores the core fields of the idea records.

• Question 46:

  In which table can you find cost information for a specific fiscal period?

  A. cost_plan_breakdown
  B. pm_project
  C. cost_plan
  D. expense_line
  A. cost_plan_breakdown

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  Explanation/Reference:

  According to the ServiceNow documentation, the cost_plan_breakdown table stores the cost information for a specific fiscal period. This table contains the fields such as cost plan, fiscal period, amount, and currency. The other options are incorrect because:

  B. pm_project: The pm_project table stores the information about projects, such as name, description, state, and status.

  C. cost_plan: The cost_plan table stores the information about cost plans, such as name, type, and project.

  D. expense_line: The expense_line table stores the information about expense lines, such as expense type, amount, and date.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_CostPlanBreakdownTable.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ProjectTable.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_CostPlanTable.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ExpenseLineTable.html

• Question 47:

  Which demand category would a demand manager select, if they need to create an enhancement?

  A. Defect
  B. Change
  C. Operational
  D. Strategic
  C. Operational

• Question 48:

  Which property controls the changes in cost and resource plans with respect to the change in the start date of a demand or project?

  A. 'Change Resource Plan, Cost Plan and Benefit Plan Start Date with Demand or Project Start Date Change'.
  B. 'Enable altering of planned date for task in WIP/Closed'.
  C. 'Rollup project start date from tasks'.
  D. 'Calculate ROI percentage based on a project's estimated cost and its net value'.
  A. 'Change Resource Plan, Cost Plan and Benefit Plan Start Date with Demand or Project Start Date Change'.

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  Explanation/Reference:

  According to the ServiceNow documentation1, this property controls whether the start dates of the resource plan, cost plan, and benefit plan are automatically updated when the start date of the demand or project is changed. If this property is set to true, then the plans will be shifted by the same number of days as the demand or project start date change. If this property is set to false, then the plans will not be affected by the demand or project start date change.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_Properties.html

• Question 49:

  What is a data copy of the current project's task, schedule, or structure that can be used for comparison reporting later?

  A. Accrual
  B. Commitment
  C. Baseline
  D. Forecast
  C. Baseline

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  Explanation/Reference:

  A baseline is a data copy of the current project's task, schedule, or structure that can be used for comparison reporting later. A baseline captures the original plan of the project and allows you to track the changes and deviations from the plan over time. You can create multiple baselines for a project and compare them with the current state of the project. You can find more information about baselines in the Product Documentation for ServiceNow.

• Question 50:

  Which related lists should primarily be used to capture financial data in a project?

  Choose 2 answers

  A. Programs
  B. Cost Plans
  C. Risks
  D. Monetary Benefit Plans
  B. Cost Plans
  D. Monetary Benefit Plans

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  Explanation/Reference:

  Cost Plans and Monetary Benefit Plans are the related lists that should primarily be used to capture financial data in a project. Cost Plans allow you to define the expected costs of a project over time, based on the planned and actual work, resources, and expenses. Monetary Benefit Plans allow you to define the expected financial benefits of a project over time, based on the estimated and realized value, revenue, and savings. You can find more information about these related lists in the Product Documentation for ServiceNow.