ServiceNow ServiceNow Certifications CIS-SPM Questions & Answers

• Question 41:

  Depending on the execution type selected for a particular project, one of these dashboards will also be available:

  A. Project Summary - Waterfall Dashboard

  B. Timecard Dashboard

  C. User Manager Dashboard

  D. PMO Dashboard

  Correct Answer: A

  According to the Project Summary - Waterfall Dashboard document, depending on the execution type selected for a particular project, the Project Summary - Waterfall Dashboard will also be available. This dashboard provides a comprehensive view of the project status, progress, and performance using various widgets. The other options are not correct, as they are not dashboards that are dependent on the execution type of the project. The Timecard Dashboard is a dashboard that displays the time worked by users on various tasks. The User Manager Dashboard is a dashboard that displays the user management activities and statistics. The PMO Dashboard is a dashboard that displays the portfolio and project performance and health.

• Question 42:

  Users with what role can be considered for resource planning?

  A. it_project_user.

  B. it_user.

  C. it_pps_user.

  D. pps_resource.

  Correct Answer: D

  According to the ServiceNow Resource Management document, users with the pps_resource role can be considered for resource planning, as this role grants access to the Resource Management application and allows the users to view and update their resource allocations. The other options are not correct, as they are not roles that are related to resource planning. The it_project_user role grants access to the Project Portfolio Management application and allows the users to create and update projects. The it_user role grants access to the IT Service Management application and allows the users to manage incidents, problems, and changes. The it_pps_user role grants access to the Project Portfolio Suite application and allows the users to manage portfolios, programs, and projects.

• Question 43:

  If a project manager is responsible for approving time sheets or submitting time cards on behalf of team members, they should be given what role?

  A. activity_admin.

  B. timecard_admin.

  C. form_admin.

  D. approval_admin.

  Correct Answer: B

  According to the ServiceNow documentation1, the timecard_admin role can approve time sheets or submit time cards on behalf of team members. This role also has the ability to create and modify time sheet policies, time sheet groups, and time sheet periods. The other options are incorrect because:

  A. activity_admin: The activity_admin role can create and modify activities, activity sets, and activity plans

  C. form_admin: The form_admin role can create and modify forms, form sections, and form layouts

  D. approval_admin: The approval_admin role can create and modify approval rules, approval groups, and approval stages

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/time-card-management/reference/r_TimeCardManagementRoles.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ActivityManagementRoles.html https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/form-administration/concept/c_FormAdministration.html https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/approvals/concept/c_Approvals.html

• Question 44:

  Idea [im_idea_core] is directly extended from which table?

  A. It is not extended from any table

  B. Task

  C. Idea Modules

  D. Project

  Correct Answer: A

  According to the ServiceNow documentation1, the Idea [im_idea_core] table is a base table that is not extended from any other table. It stores information about ideas and their categories. The other options are incorrect because:

  Task: The Task table is a base table that is extended by many other tables, such as Project, Demand, Incident, etc.

  Idea Modules: The Idea Modules table is a child table of the Idea [im_idea_core] table that defines the idea modules displayed on the Idea Portal.

  Project: The Project table is a child table of the Task table that stores information about projects.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/reference/r_IdeaTable.html https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/table-administration/concept/c_TableHierarchy.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/reference/r_IdeaModulesTable.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ProjectTable.html

• Question 45:

  If a lens has four entities, which entity within the lens structure would not have a parent reference?

  A. Top-level entity

  B. Second-level entity

  C. Third-level entity

  D. Bottom entity

  Correct Answer: A

  According to the ServiceNow documentation1, a lens is a hierarchical structure that consists of entities and relationships. An entity is a data object that represents a business concept, such as a project, a demand, or a resource. A relationship is a link between two entities that defines how they are connected. A lens can have up to four levels of entities, each with a parent reference to the entity above it, except for the top-level entity, which has no parent reference. The top-level entity is the root of the lens and defines its scope and type. For example, a project lens has a project as the top-level entity, and a demand lens has a demand as the top-level entity. https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/it-business-management/concept/c_Lens.html

• Question 46:

  What information are users required to enter on a cost plan for a demand?

  A. Cost type

  B. Discount Rate %

  C. Total planned cost

  D. Functional currency

  Correct Answer: A

  According to the Cost plan breakdown document, users are required to enter the cost type for each cost plan line item. Cost type is a mandatory field that specifies the type of cost, such as labor, software, hardware, etc. The other options are not required fields for a cost plan for a demand. Discount Rate % is an optional field that applies a discount rate to the cost plan. Total planned cost is a read-only field that displays the sum of the planned cost for all the cost plan breakdowns. Functional currency is a system property that defines the currency used for cost management.

• Question 47:

  Can an it_project_manager convert a task to a milestone?

  A. No, this can only be done by a system admin.

  B. Yes, if the task is assigned to the project manager.

  C. Yes, by right-clicking on the task in the Planning Console.

  D. No, the PPS admin role is also required.

  Correct Answer: C

  According to the Planning Console document, an it_project_manager can convert a task to a milestone by right-clicking on the task in the Planning Console and selecting Convert to Milestone. The other options are not correct, as they are not the ways to convert a task to a milestone. A system admin or a PPS admin role is not required for this action. The task assignment is not relevant for this action.

• Question 48:

  What minimum role is required to assign a time sheet policy to a user?

  A. ppm_admin.

  B. timecard_admin.

  C. it_project_manager.

  D. It is not possible to assign a time sheet policy to a user.

  Correct Answer: B

  According to the web search results1, the timecard_admin role is the minimum role that is required to assign a time sheet policy to a user. A time sheet policy is a rule that controls the creation and operation of time sheets for resources who log time against work items. The timecard_admin role can create and modify time sheet policies, time sheet groups, and time sheet periods, as well as approve time sheets or submit time cards on behalf of team members. The other options are incorrect because:

  A. ppm_admin: The ppm_admin role is a higher-level role that can access all Project and Portfolio Management modules and features, but it is not the minimum role required for assigning a time sheet policy to a user.

  C. it_project_manager: The it_project_manager role can create and manage projects, but not assign time sheet policies to users.

  D. It is not possible to assign a time sheet policy to a user: This is false, as it is possible to assign a time sheet policy to a user by using the Time Sheet Policy field on the User form.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_Roles.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/concept/c_ProjectManagement.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/time-card-management/reference/r_TimeCardManagementRoles.html

• Question 49:

  In order to map custom fields from Microsoft Project to ServiceNow when importing a project, you must first:

  A. Configure the Project form

  B. Create custom fields in your ServiceNow instance

  C. Export the project to XML format

  D. Import your project

  Correct Answer: B

  In order to map custom fields from Microsoft Project to ServiceNow when importing a project, you must first create custom fields in your ServiceNow instance that match the names and data types of the custom fields in Microsoft Project. This will allow you to map the custom fields using a transform map when importing the project. You can find more information about this process in the Product Documentation for ServiceNow.

• Question 50:

  The color band at the top of the project card in Project Workspace displays what project attribute?

  A. Status

  B. Risk

  C. State

  D. Issues

  Correct Answer: A

  According to the ServiceNow documentation1, the color band at the top of the project card in Project Workspace displays the project status. The project status is a calculated field that indicates the health of the project based on the schedule, cost, and scope variance. The color band can be green, yellow, or red, depending on the status value. The other options are incorrect because:

  B. Risk: The risk is a potential problem that could affect the project or its outcome. The risk level is displayed as a circle icon on the project card, not as a color band.

  C. State: The state is the current phase of the project, such as Draft, Planning, Work in Progress, or Closed. The state is displayed as a text field on the project card, not as a color band.

  D. Issues: The issues are the actual problems that affect the project or its outcome. The number of issues is displayed as a badge icon on the project card, not as a color band.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/concept/c_ProjectWorkspace.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/task/t_CreateARisk.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ProjectTable.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/task/t_CreateAnIssue.html