ServiceNow CIS-SPM Online Practice Questions and Exam Preparation

ServiceNow CIS-SPM Online Questions & Answers

• Question 31:

  Users with what role can be considered for resource planning?

  A. it_project_user.
  B. it_user.
  C. it_pps_user.
  D. pps_resource.
  D. pps_resource.

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  Explanation/Reference:

  According to the ServiceNow Resource Management document, users with the pps_resource role can be considered for resource planning, as this role grants access to the Resource Management application and allows the users to view and update their resource allocations. The other options are not correct, as they are not roles that are related to resource planning. The it_project_user role grants access to the Project Portfolio Management application and allows the users to create and update projects. The it_user role grants access to the IT Service Management application and allows the users to manage incidents, problems, and changes. The it_pps_user role grants access to the Project Portfolio Suite application and allows the users to manage portfolios, programs, and projects.

• Question 32:

  What is the demand workbench used for? Choose 2 answers

  A. Approving demands
  B. Comparing demands with portfolios
  C. Approving ideas
  D. Comparing and prioritizing demands against other demands
  B. Comparing demands with portfolios
  D. Comparing and prioritizing demands against other demands

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  Explanation/Reference:

  The demand workbench is a feature of ServiceNow Demand Management that allows you to view and assess business demands in a single place. You can use the demand workbench to compare demands with portfolios and see how they align with your strategic goals and objectives. You can also use the demand workbench to compare and prioritize demands against other demands based on their scores, risks, and benefits. You can find more information about the demand workbench in the Product Documentation for ServiceNow.

• Question 33:

  Which of the following can be used to calculate planned cost when creating a resource plan?

  Choose 2 answers

  A. Demand rate
  B. Rate card
  C. Default rate
  D. Project rate
  B. Rate card
  D. Project rate

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  Explanation/Reference:

  According to the ServiceNow documentation, a rate card is a table that defines the hourly cost of labor for different roles or resources. A project rate is a fixed rate that is applied to all resources assigned to a project, regardless of their roles or individual rates. Both of these can be used to calculate the planned cost of a resource plan by multiplying the hours allocated to each resource by the corresponding rate. The other options are incorrect because:

  A. Demand rate: A demand rate is a rate that is applied to a demand, not a resource plan. It is used to estimate the cost of fulfilling a demand before it is converted into a project.

  C. Default rate: A default rate is a rate that is applied to a resource when no other rate is specified. It is not a valid option for calculating the planned cost of a resource plan, as it is only used as a fallback option.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_RateCards.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_DemandRate.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_DefaultRate.html

• Question 34:

  Can an it_project_manager convert a task to a milestone?

  A. No, this can only be done by a system admin.
  B. Yes, if the task is assigned to the project manager.
  C. Yes, by right-clicking on the task in the Planning Console.
  D. No, the PPS admin role is also required.
  C. Yes, by right-clicking on the task in the Planning Console.

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  Explanation/Reference:

  According to the Planning Console document, an it_project_manager can convert a task to a milestone by right-clicking on the task in the Planning Console and selecting Convert to Milestone. The other options are not correct, as they are not the ways to convert a task to a milestone. A system admin or a PPS admin role is not required for this action. The task assignment is not relevant for this action.

• Question 35:

  In order to map custom fields from Microsoft Project to ServiceNow when importing a project, you must first:

  A. Configure the Project form
  B. Create custom fields in your ServiceNow instance
  C. Export the project to XML format
  D. Import your project
  B. Create custom fields in your ServiceNow instance

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  Explanation/Reference:

  In order to map custom fields from Microsoft Project to ServiceNow when importing a project, you must first create custom fields in your ServiceNow instance that match the names and data types of the custom fields in Microsoft Project. This will allow you to map the custom fields using a transform map when importing the project. You can find more information about this process in the Product Documentation for ServiceNow.

• Question 36:

  A user's availability is calculated as:

  A. Allocated time
  B. Capacity minus allocation
  C. Sum of allocated and confirmed hours, divided by the total capacity
  D. Allocated hours divided by the total capacity
  D. Allocated hours divided by the total capacity

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  Explanation/Reference:

  According to the ServiceNow documentation1, a user's availability is calculated as the ratio of allocated hours to total capacity, expressed as a percentage. Allocated hours are the hours that a user is assigned to work on a project or demand.

  Total capacity is the maximum number of hours that a user can work in a given period, based on their schedule and availability profile. A user's availability indicates how much of their time is already allocated and how much is still available for

  new assignments.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_ResourceManagement.html

• Question 37:

  The project property to update actual effort from time card is controlled at what level?

  A. Application Level (Global).
  B. Portfolio Level.
  C. Program Level.
  D. Project Level.
  D. Project Level.

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  Explanation/Reference:

  According to the ServiceNow documentation1, the project property to update actual effort from time card is controlled at the project level. This property is called Update actual effort from time card and it determines if the Actual effort field on the Dates tab should be updated based on the hours entered from time cards for the project. If set to Yes, the Actual effort field is read-only on the Project and Project Task forms. If set to No, the Actual effort field is editable on the Project and Project Task forms.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_Properties.html

• Question 38:

  On the demand form, what does the Discount Rate impact?

  A. ROI.
  B. Net Present Value (NPV).
  C. Financial Benefit.
  D. Internal Rate of Return %.
  B. Net Present Value (NPV).

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  Explanation/Reference:

  According to the ServiceNow documentation1, the discount rate on the demand form impacts the net present value (NPV) of the demand. The NPV is the difference between the present value of the benefits and the present value of the costs of the demand. The discount rate is the rate used to discount future cash flows to their present value. A higher discount rate means that future cash flows are worth less in the present, and vice versa. The other options are incorrect because:

  A. ROI: The ROI (return on investment) is the ratio of the net value to the estimated cost of the demand. The discount rate does not affect the ROI, as both the net value and the estimated cost are based on the present value of the cash flows.

  C. Financial Benefit: The financial benefit is the sum of the present value of the benefits of the demand. The discount rate does not affect the financial benefit directly, but only indirectly through the NPV calculation.

  D. Internal Rate of Return %: The internal rate of return % (IRR) is the discount rate that makes the NPV of the demand equal to zero. The discount rate does not affect the IRR, but rather the IRR is derived from the NPV equation.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/reference/r_DemandTable.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_DemandRate.html

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_FinancialBenefit.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_InternalRateOfReturn.html

• Question 39:

  What is a resource event?

  A. An external event.
  B. A non-scheduled activity impacting capacity.
  C. A block of time that a resource spends on a task.
  D. An event scheduled by a project manager.
  B. A non-scheduled activity impacting capacity.

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  Explanation/Reference:

  A resource event is a non-scheduled activity that affects the availability and capacity of a resource or a group of resources. Examples of resource events are vacations, holidays, training, or sick leave. Resource events can be created by resource managers or resources themselves, and they can be viewed in the resource calendar or the resource workbench. You can find more information about resource events in the Product Documentation for ServiceNow.

• Question 40:

  Which role can configure the parameters of the demand workbench that is provided with the base system?

  A. All roles.
  B. business_stakeholder.
  C. it_project_manager.
  D. it_pps_admin.
  D. it_pps_admin.

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  Explanation/Reference:

  According to the Demand Workbench document, the role that can configure the parameters of the demand workbench that is provided with the base system is it_pps_admin. This role grants access to the Project Portfolio Suite application and allows the user to configure the demand workbench settings, such as the axes, the quadrants, the bubble size, and the color. The other options are not correct, as they are not roles that can configure the parameters of the demand workbench. The all roles option is too broad and does not specify a particular role. The business_stakeholder role grants access to the Business Stakeholder Portal and allows the user to view and submit demands. The it_project_manager role grants access to the Project Portfolio Management application and allows the user to create and update projects.