ServiceNow ServiceNow Certifications CIS-SPM Questions & Answers

• Question 31:

  What features are not included in a teamspace application but can be added in teamspace settings? Choose 2 answers

  A. Idea

  B. Demand Assessments

  C. Workbench configuration

  D. Project

  Correct Answer: AB

  According to the Teamspaces document, features such as idea and demand assessments are not included in a teamspace application by default, but can be added in teamspace settings. Idea is a feature that allows users to submit and vote on ideas for new or improved products, services, or processes. Demand assessments are a feature that allows users to evaluate the demands based on various criteria, such as strategic alignment, risk, and return on investment. The other options are not correct, as they are features that are included in a teamspace application by default. Workbench configuration is a feature that allows users to customize the workbench for the teamspace. Project is a feature that allows users to create and manage projects within the teamspace.

• Question 32:

  In which table can you find cost information for a specific fiscal period?

  A. cost_plan_breakdown

  B. pm_project

  C. cost_plan

  D. expense_line

  Correct Answer: A

  According to the ServiceNow documentation, the cost_plan_breakdown table stores the cost information for a specific fiscal period. This table contains the fields such as cost plan, fiscal period, amount, and currency. The other options are incorrect because:

  B. pm_project: The pm_project table stores the information about projects, such as name, description, state, and status.

  C. cost_plan: The cost_plan table stores the information about cost plans, such as name, type, and project.

  D. expense_line: The expense_line table stores the information about expense lines, such as expense type, amount, and date.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_CostPlanBreakdownTable.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ProjectTable.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_CostPlanTable.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ExpenseLineTable.html

• Question 33:

  A checklist item record provides a name and what other element?

  A. Short description field.

  B. Status field.

  C. Percent complete field.

  D. Complete field.

  Correct Answer: D

  A checklist item record provides a name and a complete field. The name field is the label of the checklist item, and the complete field is a checkbox that indicates whether the checklist item is done or not. You can find more information about checklist items in the Product Documentation for ServiceNow.

• Question 34:

  The RIDAC workflow can be modified by using which recommended feature?

  A. Workflow Editor

  B. Project Form

  C. Flow Designer

  D. Service Catalog

  Correct Answer: A

  According to the RIDAC (Risk, Issue, Decision, Action, and Request Changes) record entries for a project document, the RIDAC workflow can be modified by using the Workflow Editor, which is a graphical tool that allows you to create and edit workflows. The other options are not correct, as they are not recommended features for modifying the RIDAC workflow. The Project Form is used to create and update project records. The Flow Designer is used to automate processes without coding. The Service Catalog is used to order items and services.

• Question 35:

  If a user creates a new demand from the demand workbench, what state will the system save the record in?

  A. approved

  B. open

  C. draft

  D. qualified

  Correct Answer: D

  According to the Using the Demand Workbench document, if a user creates a new demand from the demand workbench, the system saves the record in the qualified state and displays it on the bubble chart. The other options are not correct, as they are not the default state for a new demand created from the demand workbench. The approved state is the final state for a demand that has passed all the assessments. The open state is the initial state for a demand that is created from the Service Catalog. The draft state is the state for a demand that is created from the Demand form.

• Question 36:

  The combination of the user and the assigned portfolio must be unique when adding a user to which registry?

  A. Application Registry.

  B. Event Registry.

  C. UX Page Registry.

  D. Stakeholder Registry.

  Correct Answer: D

  According to the Stakeholder Registry document, the combination of the user and the assigned portfolio must be unique when adding a user to the stakeholder registry. The stakeholder registry is a table that stores information about the stakeholders of a portfolio. The other options are not correct, as they are not registries that require a unique combination of user and portfolio. The application registry is a table that stores information about the applications in the system. The event registry is a table that stores information about the events that trigger notifications. The UX page registry is a table that stores information about the UX pages that are available for portfolios.

• Question 37:

  The Project management application supports two types of external dependencies. What are they?

  Choose 2 answers

  A. Hard Dependency.

  B. Task Dependency.

  C. Change Dependency.

  D. Soft Dependency.

  E. Milestone Dependency.

  Correct Answer: AD

  The Project Management application supports two types of external dependencies: hard dependency and soft dependency. A hard dependency is a dependency that must be met before a task can start or finish. A soft dependency is a dependency that is preferred but not mandatory for a task to start or finish. You can find more information about these dependency types in the Product Documentation for ServiceNow.

• Question 38:

  If the 'Move project for WIP projects' property is enabled, project tasks associated with the project are also moved, except for tasks in which of the following states?

  Choose 2 answers

  A. Pending

  B. Work in Progress

  C. Closed

  D. Open

  Correct Answer: BC

  According to the Planning Console document, if the `Move project for WIP projects' property is enabled, project tasks associated with the project are also moved, except for tasks in the Work in Progress or Closed states. The other options are not correct, as tasks in the Pending or Open states are moved along with the project.

• Question 39:

  Which property controls the changes in cost and resource plans with respect to the change in the start date of a demand or project?

  A. 'Change Resource Plan, Cost Plan and Benefit Plan Start Date with Demand or Project Start Date Change'.

  B. 'Enable altering of planned date for task in WIP/Closed'.

  C. 'Rollup project start date from tasks'.

  D. 'Calculate ROI percentage based on a project's estimated cost and its net value'.

  Correct Answer: A

  According to the ServiceNow documentation1, this property controls whether the start dates of the resource plan, cost plan, and benefit plan are automatically updated when the start date of the demand or project is changed. If this property is set to true, then the plans will be shifted by the same number of days as the demand or project start date change. If this property is set to false, then the plans will not be affected by the demand or project start date change.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_Properties.html

• Question 40:

  A user's availability is calculated as:

  A. Allocated time

  B. Capacity minus allocation

  C. Sum of allocated and confirmed hours, divided by the total capacity

  D. Allocated hours divided by the total capacity

  Correct Answer: D

  According to the ServiceNow documentation1, a user's availability is calculated as the ratio of allocated hours to total capacity, expressed as a percentage. Allocated hours are the hours that a user is assigned to work on a project or demand.

  Total capacity is the maximum number of hours that a user can work in a given period, based on their schedule and availability profile. A user's availability indicates how much of their time is already allocated and how much is still available for

  new assignments.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_ResourceManagement.html