ServiceNow CIS-SPM Online Practice Questions and Exam Preparation

ServiceNow CIS-SPM Online Questions & Answers

• Question 21:

  A project expense line is cost associated with a specific source, except for:

  A. Fixed Assets.
  B. Program.
  C. Resource.
  D. Software.
  B. Program.

  ---

  Explanation/Reference:

  According to the Project Expense Lines document, a project expense line is cost associated with a specific source, such as fixed assets, resource, or software. The program field on the project expense line form is not a source of cost, but a reference to the program that the project belongs to. Therefore, the correct answer is B. Program. The other options are not correct, as they are sources of cost for a project expense line.

• Question 22:

  Which is the minimum role that has access to the Project Administration > Settings > Preferences-Project module?

  A. it_program_manager
  B. sys_admin
  C. it_project_manager
  D. it_pps_admin
  D. it_pps_admin

  ---

  Explanation/Reference:

  According to the ServiceNow documentation1, the it_pps_admin role is the minimum role that has access to the Project Administration > Settings > Preferences-Project module. This role can configure the project preferences, such as the

  default project template, the default project currency, and the default project status.

  The other options are incorrect because:

  A. it_program_manager: The it_program_manager role can create and manage programs, but not project preferences.

  B. sys_admin: The sys_admin role can access all modules and features on the platform, but it is not the minimum role required for the Project Administration > Settings > Preferences-Project module.

  C. it_project_manager: The it_project_manager role can create and manage projects, but not project preferences.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_Roles.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/concept/c_ProgramManagement.html https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/users-and-groups/concept/c_Roles.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/concept/c_ProjectManagement.html

• Question 23:

  If the 'Move project for WIP projects' property is enabled, project tasks associated with the project are also moved, except for tasks in which of the following states?

  Choose 2 answers

  A. Pending
  B. Work in Progress
  C. Closed
  D. Open
  B. Work in Progress
  C. Closed

  ---

  Explanation/Reference:

  According to the Planning Console document, if the `Move project for WIP projects' property is enabled, project tasks associated with the project are also moved, except for tasks in the Work in Progress or Closed states. The other options are not correct, as tasks in the Pending or Open states are moved along with the project.

• Question 24:

  The combination of the user and the assigned portfolio must be unique when adding a user to which registry?

  A. Application Registry.
  B. Event Registry.
  C. UX Page Registry.
  D. Stakeholder Registry.
  D. Stakeholder Registry.

  ---

  Explanation/Reference:

  According to the Stakeholder Registry document, the combination of the user and the assigned portfolio must be unique when adding a user to the stakeholder registry. The stakeholder registry is a table that stores information about the stakeholders of a portfolio. The other options are not correct, as they are not registries that require a unique combination of user and portfolio. The application registry is a table that stores information about the applications in the system. The event registry is a table that stores information about the events that trigger notifications. The UX page registry is a table that stores information about the UX pages that are available for portfolios.

• Question 25:

  Using the Request type field on a resource plan, which options can be used to request a resource?

  Choose 3 answers

  A. Day
  B. FTE
  C. Person Days
  D. Hours
  E. Month
  B. FTE
  C. Person Days
  D. Hours

  ---

  Explanation/Reference:

  Using the Request type field on a resource plan, you can request a resource by specifying the amount of FTE, person days, or hours that you need for a task or a project. FTE stands for full-time equivalent and represents the percentage of a standard work week that a resource can perform. Person days are the number of days that a resource works on a task or a project. Hours are the number of hours that a resource works on a task or a project. You can find more information about the Request type field in the Product Documentation for ServiceNow.

• Question 26:

  What is the formula for Committed Utilization?

  A. Assigned Hours/Capacity
  B. (Allocated Hours + Confirmed Hours)/Capacity
  C. Confirmed Hours/Capacity
  D. Allocated Hours/Capacity
  C. Confirmed Hours/Capacity

• Question 27:

  If Scenario Planning for PPM is installed, a portfolio manager can access the Portfolio Planning Workbench by navigating to which of the following?

  Choose 2 answers A. Portfolio Planning related link

  B. Portfolio Planning Workbench module
  C. Project module
  D. Program Workbench
  B. Portfolio Planning Workbench module

  ---

  Explanation/Reference:

  According to the Scenario Planning for PPM document, a portfolio manager can access the Portfolio Planning Workbench by navigating to either the Portfolio Planning related link on the portfolio form or the Portfolio Planning Workbench module under the Portfolio Planning application menu. The other options are not correct, as they do not lead to the Portfolio Planning Workbench. The Project module is under the Project Portfolio Management application menu and the Program Workbench is under the Program Management application menu.

• Question 28:

  Which role should be assigned to a user so they can read and retrieve data from any table of the Release Management application to generate reports?

  A. Business stakeholder
  B. Project manager
  C. Release user
  D. Release admin
  A. Business stakeholder

  ---

  Explanation/Reference:

  According to the Product Documentation for ServiceNow, the business stakeholder role (rm_business_stakeholder) can read and retrieve data from any table of the Release Management application to generate reports. This role can also view the release dashboard, release calendar, and release roadmap. The other roles have different levels of access and permissions for the Release Management application. You can find more information about the roles and responsibilities for Release Management in the Product Documentation for ServiceNow.

• Question 29:

  Where is planned cost calculated from when requesting resources from a group and when resource role is specified?

  A. The distribution costs
  B. The task rate cards.
  C. The hourly rate of the specified role.
  D. The CI rate cards.
  C. The hourly rate of the specified role.

  ---

  Explanation/Reference:

  According to the ServiceNow documentation, when requesting resources from a group and when resource role is specified, the planned cost is calculated from the hourly rate of the specified role. The system uses the rate card associated with the resource plan to determine the hourly rate for each role. The other options are incorrect because:

  A. The distribution costs: The distribution costs are the costs that are distributed across the project tasks based on the resource plan allocation.

  B. The task rate cards: The task rate cards are the rate cards that are applied to the project tasks, not the resource plan.

  D. The CI rate cards: The CI rate cards are the rate cards that are applied to the configuration items, not the resource plan.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_ResourcePlans.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_DistributionCosts.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_TaskRateCards.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_CIRateCards.html

• Question 30:

  What is the first step in the process when configuring Portfolio Planning to work with ServiceNow?Project Portfolio Management?

  A. Create an alignment integration.
  B. Create custom mapping configurations.
  C. Generate default mapping configurations.
  D. Create personalized portfolio plans.
  C. Generate default mapping configurations.

  ---

  Explanation/Reference:

  According to the Portfolio Planning document, the first step in the process when configuring Portfolio Planning to work with ServiceNow Project Portfolio Management is to generate default mapping configurations. This step creates the default mappings between the Portfolio Planning fields and the ServiceNow Project Portfolio Management fields. The other options are not correct, as they are not the first step in the process. Creating an alignment integration is the second step, creating custom mapping configurations is the third step, and creating personalized portfolio plans is the fourth step.