ServiceNow ServiceNow Certifications CIS-SPM Questions & Answers

• Question 21:

  Which artifacts can be linked to either a program, a portfolio, both, or neither?

  Choose 2 answers

  A. Operational plans

  B. Demands

  C. Test cases

  D. Stories

  E. Projects

  Correct Answer: BE

• Question 22:

  What is the default table that stores the idea categories that a user can select from when submitting an idea?

  A. dmn_demand

  B. im_category

  C. im_module

  D. im_idea_core

  Correct Answer: B

  According to the Category Configuration document, the default table that stores the idea categories that a user can select from when submitting an idea is im_category. This table contains the predefined categories for ideas, such as Business Process, Customer Service, or IT Service. The other options are not correct, as they are not the tables that store the idea categories. The dmn_demand table stores the demand records that are created from the approved ideas. The im_module table stores the idea modules that are used to group ideas by different criteria. The im_idea_core table stores the core fields of the idea records.

• Question 23:

  What is the formula for Committed Utilization?

  A. Assigned Hours/Capacity

  B. (Allocated Hours + Confirmed Hours)/Capacity

  C. Confirmed Hours/Capacity

  D. Allocated Hours/Capacity

  Correct Answer: C

• Question 24:

  Where do you define 'Roles' requested via resource plans?

  A. No need to define it differently, they are same as system roles.

  B. Roles under system security.

  C. Under skill management modules.

  D. Resource roles under resource management.

  Correct Answer: D

  According to the Assigning Resource Roles document, you define `Roles' requested via resource plans under resource roles in the Resource Management application. Resource roles are the roles that users can request or allocate for resource plans. The other options are not correct, as they are not the places where you define `Roles' requested via resource plans. The system roles are the roles that grant access to various applications and modules in the system. The roles under system security are the roles that control the security settings and permissions for the system. The skill management modules are the modules that manage the skills and skill levels of users and groups.

• Question 25:

  If a sub-project and parent project have different project currencies, this property should be set to true for cost roll-ups.

  A. com.snc.project.calculate_roi

  B. com.snc.project.rollup_project_start_date

  C. com.snc.project.copy.additional_attributes

  D. com.snc.project.multicurrency.rollup_if_different

  Correct Answer: D

  According to the ServiceNow documentation1, this property controls whether the cost roll-ups are performed when a sub-project and parent project have different project currencies. If this property is set to true, then the system converts the sub-project currency to the parent project currency using the exchange rate table and performs the cost roll-ups. If this property is set to false, then the system does not perform the cost roll-ups for sub-projects with different currencies. https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_Properties.html

• Question 26:

  What does the project status report allow project managers to do?

  Choose 2 answers

  A. View the project Gantt chart

  B. View the WBS

  C. Show historical trend of project KPI's

  D. Print as a PDF attachment

  Correct Answer: CD

  The project status report allows project managers to do the following:

  Show historical trend of project KPI's: The project status report displays the key performance indicators (KPIs) of the project, such as schedule variance, cost variance, and earned value. It also shows the historical trend of these KPIs over time, which helps project managers monitor the progress and performance of the project. You can find more information about the project status report KPIs in the Product Documentation for ServiceNow.

  Print as a PDF attachment: The project status report can be printed as a PDF attachment and sent to the stakeholders or sponsors of the project. This helps project managers communicate the status and health of the project in a clear and concise format. You can find more information about the project status report PDF attachment in the Product Documentation for ServiceNow.

• Question 27:

  Which demand category would a demand manager select, if they need to create an enhancement?

  A. Defect

  B. Change

  C. Operational

  D. Strategic

  Correct Answer: C

• Question 28:

  Which role should be assigned to a user so they can read and retrieve data from any table of the Release Management application to generate reports?

  A. Business stakeholder

  B. Project manager

  C. Release user

  D. Release admin

  Correct Answer: A

  According to the Product Documentation for ServiceNow, the business stakeholder role (rm_business_stakeholder) can read and retrieve data from any table of the Release Management application to generate reports. This role can also view the release dashboard, release calendar, and release roadmap. The other roles have different levels of access and permissions for the Release Management application. You can find more information about the roles and responsibilities for Release Management in the Product Documentation for ServiceNow.

• Question 29:

  Which plugin activates the Ideas module to gather and evaluate ideas efficiently, and quickly identify ideas for implementation?

  A. Test Management 2.0

  B. Agile Development 2.0

  C. Ideation with PPM

  D. Resource Management

  Correct Answer: C

  According to the Innovation Management document, the plugin that activates the Ideas module to gather and evaluate ideas efficiently, and quickly identify ideas for implementation is Ideation with PPM. This plugin enables the Innovation Management application, which allows organizations and employees to collect, vote on, manage, and collaborate on ideas from a centralized location. The other options are not correct, as they are not plugins that activate the Ideas module. Test Management 2.0 is a plugin that enables the Test Management 2.0 application, which allows users to create, plan, and execute tests. Agile Development 2.0 is a plugin that enables the Agile Development 2.0 application, which allows users to manage scrum or development work throughout the lifecycle. Resource Management is a plugin that enables the Resource Management application, which allows users to manage resource plans and allocations.

• Question 30:

  When copying a source project to a target project, what fields are copied by default?

  Choose 3 answers

  A. Planned dates.

  B. Duration fields.

  C. Number.

  D. Short description.

  E. State

  Correct Answer: ABD