ServiceNow ServiceNow Certifications CIS-SPM Questions & Answers

• Question 11:

  If an it_project_manager does not want to equally distribute hours across the resource plan time frame, what allocation spread should be used?

  A. Even.

  B. Any.

  C. Back Load.

  D. Front Load.

  Correct Answer: B

  If an it_project_manager does not want to equally distribute hours across the resource plan time frame, the allocation spread should be set to Any. This option allows the it_project_manager to manually enter the hours for each month or quarter in the resource plan. The other options (Even, Back Load, and Front Load) automatically distribute the hours evenly, from the end, or from the start of the time frame, respectively. You can find more information about the allocation spread in the Product Documentation for ServiceNow.

• Question 12:

  Which role can configure the parameters of the demand workbench that is provided with the base system?

  A. All roles.

  B. business_stakeholder.

  C. it_project_manager.

  D. it_pps_admin.

  Correct Answer: D

  According to the Demand Workbench document, the role that can configure the parameters of the demand workbench that is provided with the base system is it_pps_admin. This role grants access to the Project Portfolio Suite application and allows the user to configure the demand workbench settings, such as the axes, the quadrants, the bubble size, and the color. The other options are not correct, as they are not roles that can configure the parameters of the demand workbench. The all roles option is too broad and does not specify a particular role. The business_stakeholder role grants access to the Business Stakeholder Portal and allows the user to view and submit demands. The it_project_manager role grants access to the Project Portfolio Management application and allows the user to create and update projects.

• Question 13:

  Which statement defines the Project Workspace?

  A. A central location to view of all projects in a portfolio to prioritize work

  B. A central location for creating and managing projects

  C. A central location transform the navigation of lists and forms into an interactive graphical experience

  D. A central location for viewing and assessing business demands

  Correct Answer: B

  According to the ServiceNow documentation1, the Project Workspace is a central location for creating and managing projects. It provides a graphical interface that allows users to view and edit project information, such as tasks, resources, risks, issues, and dependencies. The Project Workspace also enables users to collaborate with team members and stakeholders, track project progress, and generate reports.

  The other options are incorrect because:

  A. A central location to view of all projects in a portfolio to prioritize work: This describes the Portfolio Workbench, not the Project Workspace.

  C. A central location transform the navigation of lists and forms into an interactive graphical experience: This describes the Lens, not the Project Workspace.

  D. A central location for viewing and assessing business demands: This describes the Demand Workbench, not the Project Workspace.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/concept/c_ProjectWorkspace.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/concept/c_PortfolioWorkbench.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/it-business-management/concept/c_Lens.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_DemandWorkbench.html

• Question 14:

  Using the Request type field on a resource plan, which options can be used to request a resource?

  Choose 3 answers

  A. Day

  B. FTE

  C. Person Days

  D. Hours

  E. Month

  Correct Answer: BCD

  Using the Request type field on a resource plan, you can request a resource by specifying the amount of FTE, person days, or hours that you need for a task or a project. FTE stands for full-time equivalent and represents the percentage of a standard work week that a resource can perform. Person days are the number of days that a resource works on a task or a project. Hours are the number of hours that a resource works on a task or a project. You can find more information about the Request type field in the Product Documentation for ServiceNow.

• Question 15:

  What role can configure the default columns in the project planning console?

  Choose 2 answers

  A. it_pps_admin

  B. it_project_manager

  C. it_console_admin

  D. admin

  Correct Answer: AD

  According to the ServiceNow support article1, the it_pps_admin role can configure the default columns in the project planning console by modifying the pm_project_planning_console list view. The admin role can also do this, as well as any other configuration on the platform https://support.servicenow.com/kb?id=kb_article_viewandsysparm_article=KB0714565 https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/users-and-groups/concept/c_Roles.html

• Question 16:

  What is the first step in the process when configuring Portfolio Planning to work with ServiceNow?Project Portfolio Management?

  A. Create an alignment integration.

  B. Create custom mapping configurations.

  C. Generate default mapping configurations.

  D. Create personalized portfolio plans.

  Correct Answer: C

  According to the Portfolio Planning document, the first step in the process when configuring Portfolio Planning to work with ServiceNow Project Portfolio Management is to generate default mapping configurations. This step creates the default mappings between the Portfolio Planning fields and the ServiceNow Project Portfolio Management fields. The other options are not correct, as they are not the first step in the process. Creating an alignment integration is the second step, creating custom mapping configurations is the third step, and creating personalized portfolio plans is the fourth step.

• Question 17:

  If Scenario Planning for PPM is installed, a portfolio manager can access the Portfolio Planning Workbench by navigating to which of the following?

  Choose 2 answers A. Portfolio Planning related link

  B. Portfolio Planning Workbench module

  C. Project module

  D. Program Workbench

  Correct Answer: AB

  According to the Scenario Planning for PPM document, a portfolio manager can access the Portfolio Planning Workbench by navigating to either the Portfolio Planning related link on the portfolio form or the Portfolio Planning Workbench module under the Portfolio Planning application menu. The other options are not correct, as they do not lead to the Portfolio Planning Workbench. The Project module is under the Project Portfolio Management application menu and the Program Workbench is under the Program Management application menu.

• Question 18:

  When creating a project from demand, what related records are moved and copied upon Project Creation?

  A. Resource Plan and Cost Plan.

  B. Resource Plan and Change Requests.

  C. Idea and Demand.

  D. Cost Plan and Assessment.

  Correct Answer: A

  According to the Create a customer project from a demand document, when creating a project from demand, the resource plan and the cost plan are moved and copied upon project creation. The resource plan defines the resources required for the project, and the cost plan defines the estimated and actual costs for the project. The other options are not correct, as they are not related records that are moved and copied upon project creation. The change requests, the idea, and the demand are not moved or copied to the project, but they are linked to the project as references. The assessment is not a record that is associated with the project, but with the demand.

• Question 19:

  Which stage of the Now Create methodology includes Transition, Mobilize, Prepare and Conduct?

  A. Initiate

  B. Prepare

  C. Close

  D. Transition

  Correct Answer: D

  The Transition stage of the Now Create methodology includes the activities of Transition, Mobilize, Prepare and Conduct. This stage is focused on transitioning the solution from development to production, mobilizing the stakeholders for the go-live, preparing the environment and data for the launch, and conducting the final testing and validation. You can find more information about the Transition stage in the Now Create ebook or the Project Methodology website for ServiceNow.

• Question 20:

  What is a resource event?

  A. An external event.

  B. A non-scheduled activity impacting capacity.

  C. A block of time that a resource spends on a task.

  D. An event scheduled by a project manager.

  Correct Answer: B

  A resource event is a non-scheduled activity that affects the availability and capacity of a resource or a group of resources. Examples of resource events are vacations, holidays, training, or sick leave. Resource events can be created by resource managers or resources themselves, and they can be viewed in the resource calendar or the resource workbench. You can find more information about resource events in the Product Documentation for ServiceNow.