ServiceNow CIS-SPM Online Practice Questions and Exam Preparation

ServiceNow CIS-SPM Online Questions & Answers

• Question 11:

  Which stage of the Now Create methodology includes Transition, Mobilize, Prepare and Conduct?

  A. Initiate
  B. Prepare
  C. Close
  D. Transition
  D. Transition

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  Explanation/Reference:

  The Transition stage of the Now Create methodology includes the activities of Transition, Mobilize, Prepare and Conduct. This stage is focused on transitioning the solution from development to production, mobilizing the stakeholders for the go-live, preparing the environment and data for the launch, and conducting the final testing and validation. You can find more information about the Transition stage in the Now Create ebook or the Project Methodology website for ServiceNow.

• Question 12:

  Demand assessments are triggered as soon as the demand enters what state?

  A. Approved.
  B. Screening.
  C. Qualified.
  D. Submitted.
  D. Submitted.

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  Explanation/Reference:

  According to the Completing Demand Assessments document, demand assessments are triggered as soon as the demand enters the Submitted state. The other options are not correct, as demand assessments are not triggered when the demand is Approved, Screening, or Qualified.

• Question 13:

  The color band at the top of the project card in Project Workspace displays what project attribute?

  A. Status
  B. Risk
  C. State
  D. Issues
  A. Status

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  Explanation/Reference:

  According to the ServiceNow documentation1, the color band at the top of the project card in Project Workspace displays the project status. The project status is a calculated field that indicates the health of the project based on the schedule, cost, and scope variance. The color band can be green, yellow, or red, depending on the status value. The other options are incorrect because:

  B. Risk: The risk is a potential problem that could affect the project or its outcome. The risk level is displayed as a circle icon on the project card, not as a color band.

  C. State: The state is the current phase of the project, such as Draft, Planning, Work in Progress, or Closed. The state is displayed as a text field on the project card, not as a color band.

  D. Issues: The issues are the actual problems that affect the project or its outcome. The number of issues is displayed as a badge icon on the project card, not as a color band.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/concept/c_ProjectWorkspace.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/task/t_CreateARisk.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ProjectTable.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/task/t_CreateAnIssue.html

• Question 14:

  What minimum role is required to assign a time sheet policy to a user?

  A. ppm_admin.
  B. timecard_admin.
  C. it_project_manager.
  D. It is not possible to assign a time sheet policy to a user.
  B. timecard_admin.

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  Explanation/Reference:

  According to the web search results1, the timecard_admin role is the minimum role that is required to assign a time sheet policy to a user. A time sheet policy is a rule that controls the creation and operation of time sheets for resources who log time against work items. The timecard_admin role can create and modify time sheet policies, time sheet groups, and time sheet periods, as well as approve time sheets or submit time cards on behalf of team members. The other options are incorrect because:

  A. ppm_admin: The ppm_admin role is a higher-level role that can access all Project and Portfolio Management modules and features, but it is not the minimum role required for assigning a time sheet policy to a user.

  C. it_project_manager: The it_project_manager role can create and manage projects, but not assign time sheet policies to users.

  D. It is not possible to assign a time sheet policy to a user: This is false, as it is possible to assign a time sheet policy to a user by using the Time Sheet Policy field on the User form.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_Roles.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/concept/c_ProjectManagement.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/time-card-management/reference/r_TimeCardManagementRoles.html

• Question 15:

  A program is a container for the following except for:

  A. Program tasks
  B. Issues
  C. Cost plans
  D. Portfolios
  D. Portfolios

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  Explanation/Reference:

  According to the ServiceNow documentation, a program is a container for the following:

  1.

  Program tasks: Tasks that define the scope and deliverables of the program.

  2.

  Issues: Problems that affect the program or its outcome.

  3.

  Cost plans: Plans that estimate the cost of the program and its components.

  A portfolio is not a part of a program, but rather a collection of programs and projects that are aligned with a strategic goal or objective.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/concept/c_ProgramManagement.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/task/t_CreateAProgramTask.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/task/t_CreateAnIssue.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/task/t_CreateACostPlan.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/concept/c_PortfolioManagement.html

• Question 16:

  If a user creates a new demand from the demand workbench, what state will the system save the record in?

  A. approved
  B. open
  C. draft
  D. qualified
  D. qualified

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  Explanation/Reference:

  According to the Using the Demand Workbench document, if a user creates a new demand from the demand workbench, the system saves the record in the qualified state and displays it on the bubble chart. The other options are not correct, as they are not the default state for a new demand created from the demand workbench. The approved state is the final state for a demand that has passed all the assessments. The open state is the initial state for a demand that is created from the Service Catalog. The draft state is the state for a demand that is created from the Demand form.

• Question 17:

  To set up a group for selection in a resource plan, the group record needs to include which role?

  A. it_project_user
  B. pps_resource
  C. itil
  D. resource_manager
  B. pps_resource

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  Explanation/Reference:

  According to the Assigning Resource Roles document, to set up a group for selection in a resource plan, the group record needs to include the pps_resource role. This role grants access to the Resource Management application and allows the group members to view and update their resource allocations. The other options are not correct, as they are not required for a group to be selected in a resource plan. The it_project_user role grants access to the Project Portfolio Management application and allows the user to create and update projects. The itil role grants access to the ITIL application and allows the user to manage incidents, problems, and changes. The resource_manager role grants access to the Resource Management application and allows the user to manage resource plans and allocations.

• Question 18:

  Which role is needed to group related projects and demands?

  A. it_program_manager
  B. it_project_manager
  C. it_demand_manager
  D. it_project_user
  A. it_program_manager

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  Explanation/Reference:

  According to the ServiceNow documentation1, the it_program_manager role is needed to group related projects and demands. This role can create and manage programs, which are containers for projects and demands that share a common goal or objective. The other options are incorrect because:

  B. it_project_manager: The it_project_manager role can create and manage projects, but not group them into programs.

  C. it_demand_manager: The it_demand_manager role can create and manage demands, but not group them into programs.

  D. it_project_user: The it_project_user role can view and edit project tasks, but not create or manage projects, demands, or programs.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/concept/c_ProgramManagement.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/concept/c_ProjectManagement.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_DemandManagement.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_Roles.html

• Question 19:

  Depending on the execution type selected for a particular project, one of these dashboards will also be available:

  A. Project Summary - Waterfall Dashboard
  B. Timecard Dashboard
  C. User Manager Dashboard
  D. PMO Dashboard
  A. Project Summary - Waterfall Dashboard
  D. PMO Dashboard

• Question 20:

  What features are not included in a teamspace application but can be added in teamspace settings? Choose 2 answers

  A. Idea
  B. Demand Assessments
  C. Workbench configuration
  D. Project
  A. Idea
  B. Demand Assessments

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  Explanation/Reference:

  According to the Teamspaces document, features such as idea and demand assessments are not included in a teamspace application by default, but can be added in teamspace settings. Idea is a feature that allows users to submit and vote on ideas for new or improved products, services, or processes. Demand assessments are a feature that allows users to evaluate the demands based on various criteria, such as strategic alignment, risk, and return on investment. The other options are not correct, as they are features that are included in a teamspace application by default. Workbench configuration is a feature that allows users to customize the workbench for the teamspace. Project is a feature that allows users to create and manage projects within the teamspace.