ServiceNow CIS-SPM Online Practice Questions and Exam Preparation

ServiceNow CIS-SPM Online Questions & Answers

• Question 1:

  What does the project status report allow project managers to do?

  Choose 2 answers

  A. View the project Gantt chart
  B. View the WBS
  C. Show historical trend of project KPI's
  D. Print as a PDF attachment
  C. Show historical trend of project KPI's
  D. Print as a PDF attachment

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  Explanation/Reference:

  The project status report allows project managers to do the following:

  Show historical trend of project KPI's: The project status report displays the key performance indicators (KPIs) of the project, such as schedule variance, cost variance, and earned value. It also shows the historical trend of these KPIs over time, which helps project managers monitor the progress and performance of the project. You can find more information about the project status report KPIs in the Product Documentation for ServiceNow.

  Print as a PDF attachment: The project status report can be printed as a PDF attachment and sent to the stakeholders or sponsors of the project. This helps project managers communicate the status and health of the project in a clear and concise format. You can find more information about the project status report PDF attachment in the Product Documentation for ServiceNow.

• Question 2:

  Is resource capacity derived from FTE or schedules?

  A. Only Schedules.
  B. Both.
  C. Neither.
  D. Only FTE.
  A. Only Schedules.

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  Explanation/Reference:

  Resource capacity is the total number of hours that a resource or a group of resources is available for work in a given time period. According to the Product Documentation for ServiceNow, resource capacity is derived from the user or group schedule, which defines the working hours and days for each resource. The group capacity is rolled up from the schedules of all the members. Note: Capacity is not derived from FTE, but from schedules. Both FTE and schedules must be in synchronization with each other. FTE is a measure of how much work a resource can perform in a standard work week, and it is used to calculate the resource demand and allocation.

• Question 3:

  As a demand manager, you can view an artifact from a demand. What artifacts are part of a demand?

  A. Stories, Vulnerability Tasks, Enhancements.
  B. Incidents, Problems, Change.
  C. Decision, Risk, Requirements.
  D. Project, Defect, Requests.
  A. Stories, Vulnerability Tasks, Enhancements.
  C. Decision, Risk, Requirements.

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  Decision: A decision that affects the demand or its outcome2.

  Risk: A risk that could impact the demand or its outcome3.

  Requirement: A requirement that defines the scope or functionality of the demand4.

  The other options are not artifacts of a demand, but rather related entities that can be created from a demand or linked to a demand.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_DemandManagement.html

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/task/t_CreateADecision.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/task/t_CreateARisk.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/task/t_CreateARequirement.html

• Question 4:

  Where do you define 'Roles' requested via resource plans?

  A. No need to define it differently, they are same as system roles.
  B. Roles under system security.
  C. Under skill management modules.
  D. Resource roles under resource management.
  D. Resource roles under resource management.

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  Explanation/Reference:

  According to the Assigning Resource Roles document, you define `Roles' requested via resource plans under resource roles in the Resource Management application. Resource roles are the roles that users can request or allocate for resource plans. The other options are not correct, as they are not the places where you define `Roles' requested via resource plans. The system roles are the roles that grant access to various applications and modules in the system. The roles under system security are the roles that control the security settings and permissions for the system. The skill management modules are the modules that manage the skills and skill levels of users and groups.

• Question 5:

  When can a user choose from multiple rate types for their work, while logging a time card?

  A. Only if the capability is enabled in the Time Sheet Policies
  B. Only if this capability is enabled in the Project Record
  C. Only one (1) rate type can apply
  D. Only if the capability is enabled in the Project Preferences
  A. Only if the capability is enabled in the Time Sheet Policies

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  Explanation/Reference:

  According to the Using rate types and labor rate cards document, a user can choose from multiple rate types for their work, while logging a time card, only if the capability is enabled in the Time Sheet Policies. This capability allows users to select different rate types for different tasks, such as standard, overtime, or travel. The other options are not correct, as they are not the places where the capability can be enabled. The Project Record is used to create and update project details, such as name, description, and state. The Project Preferences are used to set the default values for project fields, such as number, type, and priority. The option C is not correct, as more than one rate type can apply if the capability is enabled.

• Question 6:

  How many WBS levels can be shown on the planning console?

  A. One.
  B. Two.
  C. Three.
  D. No Limit.
  D. No Limit.

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  Explanation/Reference:

  According to the ServiceNow documentation1, the planning console can show as many WBS levels as desired, starting from the level 1 to the lowest system components. The WBS levels can be expanded or collapsed by clicking the plus or minus icons next to the task names. The planning console also allows users to create, edit, and delete tasks, as well as add dependencies, assign resources, and track progress.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/concept/c_PlanningConsole.html

• Question 7:

  The RIDAC workflow can be modified by using which recommended feature?

  A. Workflow Editor
  B. Project Form
  C. Flow Designer
  D. Service Catalog
  A. Workflow Editor

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  Explanation/Reference:

  According to the RIDAC (Risk, Issue, Decision, Action, and Request Changes) record entries for a project document, the RIDAC workflow can be modified by using the Workflow Editor, which is a graphical tool that allows you to create and edit workflows. The other options are not correct, as they are not recommended features for modifying the RIDAC workflow. The Project Form is used to create and update project records. The Flow Designer is used to automate processes without coding. The Service Catalog is used to order items and services.

• Question 8:

  If a project manager is responsible for approving time sheets or submitting time cards on behalf of team members, they should be given what role?

  A. activity_admin.
  B. timecard_admin.
  C. form_admin.
  D. approval_admin.
  B. timecard_admin.

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  Explanation/Reference:

  According to the ServiceNow documentation1, the timecard_admin role can approve time sheets or submit time cards on behalf of team members. This role also has the ability to create and modify time sheet policies, time sheet groups, and time sheet periods. The other options are incorrect because:

  A. activity_admin: The activity_admin role can create and modify activities, activity sets, and activity plans

  C. form_admin: The form_admin role can create and modify forms, form sections, and form layouts

  D. approval_admin: The approval_admin role can create and modify approval rules, approval groups, and approval stages

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/time-card-management/reference/r_TimeCardManagementRoles.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ActivityManagementRoles.html https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/form-administration/concept/c_FormAdministration.html https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/approvals/concept/c_Approvals.html

• Question 9:

  If an it_project_manager does not want to equally distribute hours across the resource plan time frame, what allocation spread should be used?

  A. Even.
  B. Any.
  C. Back Load.
  D. Front Load.
  B. Any.

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  Explanation/Reference:

  If an it_project_manager does not want to equally distribute hours across the resource plan time frame, the allocation spread should be set to Any. This option allows the it_project_manager to manually enter the hours for each month or quarter in the resource plan. The other options (Even, Back Load, and Front Load) automatically distribute the hours evenly, from the end, or from the start of the time frame, respectively. You can find more information about the allocation spread in the Product Documentation for ServiceNow.

• Question 10:

  Which plugin activates the Ideas module to gather and evaluate ideas efficiently, and quickly identify ideas for implementation?

  A. Test Management 2.0
  B. Agile Development 2.0
  C. Ideation with PPM
  D. Resource Management
  C. Ideation with PPM

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  Explanation/Reference:

  According to the Innovation Management document, the plugin that activates the Ideas module to gather and evaluate ideas efficiently, and quickly identify ideas for implementation is Ideation with PPM. This plugin enables the Innovation Management application, which allows organizations and employees to collect, vote on, manage, and collaborate on ideas from a centralized location. The other options are not correct, as they are not plugins that activate the Ideas module. Test Management 2.0 is a plugin that enables the Test Management 2.0 application, which allows users to create, plan, and execute tests. Agile Development 2.0 is a plugin that enables the Agile Development 2.0 application, which allows users to manage scrum or development work throughout the lifecycle. Resource Management is a plugin that enables the Resource Management application, which allows users to manage resource plans and allocations.