ServiceNow ServiceNow Certifications CIS-SPM Questions & Answers

• Question 1:

  Where is planned cost calculated from when requesting resources from a group and when resource role is specified?

  A. The distribution costs

  B. The task rate cards.

  C. The hourly rate of the specified role.

  D. The CI rate cards.

  Correct Answer: C

  According to the ServiceNow documentation, when requesting resources from a group and when resource role is specified, the planned cost is calculated from the hourly rate of the specified role. The system uses the rate card associated with the resource plan to determine the hourly rate for each role. The other options are incorrect because:

  A. The distribution costs: The distribution costs are the costs that are distributed across the project tasks based on the resource plan allocation.

  B. The task rate cards: The task rate cards are the rate cards that are applied to the project tasks, not the resource plan.

  D. The CI rate cards: The CI rate cards are the rate cards that are applied to the configuration items, not the resource plan.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_ResourcePlans.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_DistributionCosts.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_TaskRateCards.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_CIRateCards.html

• Question 2:

  Which role is needed to group related projects and demands?

  A. it_program_manager

  B. it_project_manager

  C. it_demand_manager

  D. it_project_user

  Correct Answer: A

  According to the ServiceNow documentation1, the it_program_manager role is needed to group related projects and demands. This role can create and manage programs, which are containers for projects and demands that share a common goal or objective. The other options are incorrect because:

  B. it_project_manager: The it_project_manager role can create and manage projects, but not group them into programs.

  C. it_demand_manager: The it_demand_manager role can create and manage demands, but not group them into programs.

  D. it_project_user: The it_project_user role can view and edit project tasks, but not create or manage projects, demands, or programs.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/concept/c_ProgramManagement.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/concept/c_ProjectManagement.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_DemandManagement.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_Roles.html

• Question 3:

  Which of the following can be used to calculate planned cost when creating a resource plan?

  Choose 2 answers

  A. Demand rate

  B. Rate card

  C. Default rate

  D. Project rate

  Correct Answer: BD

  According to the ServiceNow documentation, a rate card is a table that defines the hourly cost of labor for different roles or resources. A project rate is a fixed rate that is applied to all resources assigned to a project, regardless of their roles or individual rates. Both of these can be used to calculate the planned cost of a resource plan by multiplying the hours allocated to each resource by the corresponding rate. The other options are incorrect because:

  A. Demand rate: A demand rate is a rate that is applied to a demand, not a resource plan. It is used to estimate the cost of fulfilling a demand before it is converted into a project.

  C. Default rate: A default rate is a rate that is applied to a resource when no other rate is specified. It is not a valid option for calculating the planned cost of a resource plan, as it is only used as a fallback option.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_RateCards.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_DemandRate.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_DefaultRate.html

• Question 4:

  A program is a container for the following except for:

  A. Program tasks

  B. Issues

  C. Cost plans

  D. Portfolios

  Correct Answer: D

  According to the ServiceNow documentation, a program is a container for the following:

  1.

  Program tasks: Tasks that define the scope and deliverables of the program.

  2.

  Issues: Problems that affect the program or its outcome.

  3.

  Cost plans: Plans that estimate the cost of the program and its components.

  A portfolio is not a part of a program, but rather a collection of programs and projects that are aligned with a strategic goal or objective.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/concept/c_ProgramManagement.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/task/t_CreateAProgramTask.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/task/t_CreateAnIssue.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/task/t_CreateACostPlan.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/concept/c_PortfolioManagement.html

• Question 5:

  Which related lists should primarily be used to capture financial data in a project?

  Choose 2 answers

  A. Programs

  B. Cost Plans

  C. Risks

  D. Monetary Benefit Plans

  Correct Answer: BD

  Cost Plans and Monetary Benefit Plans are the related lists that should primarily be used to capture financial data in a project. Cost Plans allow you to define the expected costs of a project over time, based on the planned and actual work, resources, and expenses. Monetary Benefit Plans allow you to define the expected financial benefits of a project over time, based on the estimated and realized value, revenue, and savings. You can find more information about these related lists in the Product Documentation for ServiceNow.

• Question 6:

  Demand assessments are triggered as soon as the demand enters what state?

  A. Approved.

  B. Screening.

  C. Qualified.

  D. Submitted.

  Correct Answer: D

  According to the Completing Demand Assessments document, demand assessments are triggered as soon as the demand enters the Submitted state. The other options are not correct, as demand assessments are not triggered when the demand is Approved, Screening, or Qualified.

• Question 7:

  Which is the minimum role that has access to the Project Administration > Settings > Preferences-Project module?

  A. it_program_manager

  B. sys_admin

  C. it_project_manager

  D. it_pps_admin

  Correct Answer: D

  According to the ServiceNow documentation1, the it_pps_admin role is the minimum role that has access to the Project Administration > Settings > Preferences-Project module. This role can configure the project preferences, such as the

  default project template, the default project currency, and the default project status.

  The other options are incorrect because:

  A. it_program_manager: The it_program_manager role can create and manage programs, but not project preferences.

  B. sys_admin: The sys_admin role can access all modules and features on the platform, but it is not the minimum role required for the Project Administration > Settings > Preferences-Project module.

  C. it_project_manager: The it_project_manager role can create and manage projects, but not project preferences.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_Roles.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/concept/c_ProgramManagement.html https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/users-and-groups/concept/c_Roles.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/concept/c_ProjectManagement.html

• Question 8:

  When can a user choose from multiple rate types for their work, while logging a time card?

  A. Only if the capability is enabled in the Time Sheet Policies

  B. Only if this capability is enabled in the Project Record

  C. Only one (1) rate type can apply

  D. Only if the capability is enabled in the Project Preferences

  Correct Answer: A

  According to the Using rate types and labor rate cards document, a user can choose from multiple rate types for their work, while logging a time card, only if the capability is enabled in the Time Sheet Policies. This capability allows users to select different rate types for different tasks, such as standard, overtime, or travel. The other options are not correct, as they are not the places where the capability can be enabled. The Project Record is used to create and update project details, such as name, description, and state. The Project Preferences are used to set the default values for project fields, such as number, type, and priority. The option C is not correct, as more than one rate type can apply if the capability is enabled.

• Question 9:

  How many WBS levels can be shown on the planning console?

  A. One.

  B. Two.

  C. Three.

  D. No Limit.

  Correct Answer: D

  According to the ServiceNow documentation1, the planning console can show as many WBS levels as desired, starting from the level 1 to the lowest system components. The WBS levels can be expanded or collapsed by clicking the plus or minus icons next to the task names. The planning console also allows users to create, edit, and delete tasks, as well as add dependencies, assign resources, and track progress.

  https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/concept/c_PlanningConsole.html

• Question 10:

  What is a data copy of the current project's task, schedule, or structure that can be used for comparison reporting later?

  A. Accrual

  B. Commitment

  C. Baseline

  D. Forecast

  Correct Answer: C

  A baseline is a data copy of the current project's task, schedule, or structure that can be used for comparison reporting later. A baseline captures the original plan of the project and allows you to track the changes and deviations from the plan over time. You can create multiple baselines for a project and compare them with the current state of the project. You can find more information about baselines in the Product Documentation for ServiceNow.