ServiceNow CIS-ITSM Online Practice Questions and Exam Preparation

ServiceNow CIS-ITSM Online Questions & Answers

• Question 91:

  Which ServiceNow module provides analytics dashboards and KPIs to measure Change and Incident performance?

  A. ITSM Metrics Dashboard
  B. Performance Analytics
  C. Report Center
  D. CMDB Health Dashboard
  B. Performance Analytics

• Question 92:

  On a request form, the requester needs to indicate when they need to receive the item. What Variable type would you use for this information?

  A. Date
  B. Due Date
  C. Date Picker
  D. Duration
  A. Date

• Question 93:

  What do you use to identify who will have access to particular items in a service catalog?

  A. User criteria
  B. Access criteria
  C. User access rules
  D. Availability rules
  E. Security rules
  A. User criteria

• Question 94:

  Which of the following are users able to do when configuring stages in Flow Designer? (Choose two.)

  A. Display the stages to the requester
  B. Create any number of stages
  C. Import a copy of a pre-defined stage set
  D. Define the stage set in a subflow
  B. Create any number of stages
  C. Import a copy of a pre-defined stage set

• Question 95:

  In the CAB workbench, what are some ways the CAB manager can identify the Change requests to be added to a particular meeting agenda? (Choose two.)

  A. Change requests meeting different conditions, like Risk level or Type
  B. Change requests planned within a certain date range
  C. Use any of the options on the Agenda Criteria Tab
  D. Change requests for a certain Change Flow Definition
  A. Change requests meeting different conditions, like Risk level or Type
  B. Change requests planned within a certain date range

• Question 96:

  Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries. What Service Catalog capability can you use to generate these records?

  A. Execution Plans
  B. Content Items
  C. Catalog Items
  D. Record Producers
  D. Record Producers

• Question 97:

  Which record type would you use for a Computer request?

  A. Record Producer
  B. Catalog Item
  C. Content Item
  D. Order Guide
  B. Catalog Item

• Question 98:

  Which tool allows process owners to use natural language to automate approvals, tasks, notifications and other record operations with little to no code?

  A. Workflow Mapper
  B. Workflow Manager
  C. Flow Designer
  D. Flow Dashboard
  E. Process Designer
  C. Flow Designer

• Question 99:

  From which table, is the Incident table extended?

  A. Task [task]
  B. Task [sn_task]
  C. Ticket [ticket]
  D. Work [sn_work]
  A. Task [task]

• Question 100:

  In what table are Change records stored?

  A. Change [change_task]
  B. Change Request [rfc]
  C. Change Request [change_request]
  D. Change [change]
  E. Change [task_change]
  C. Change Request [change_request]