ServiceNow ServiceNow Certifications CIS-ITSM Questions & Answers

• Question 91:

  Incidents can be created and managed in the workspace using Ul layouts that are tailored to different personas, processes. and interfaces Examples include:

  1.

  Default

  2.

  Major incidents

  3.

  Self Service

  4.

  Mobile

  What are these Ul layouts called in the Now Platform?

  A. Forms

  B. Form Designs

  C. Form Layouts

  D. Views

  E. Workspaces

  Correct Answer: D

• Question 92:

  Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?

  A. Edit in Catalog Builder

  B. Edit in Item Designer

  C. Edit in Catalog Item Designer

  D. Edit in Form Designer

  Correct Answer: A

  Explanation: https://docs.servicenow.com/bundle/utah-servicenow- platform/page/product/service-catalog-management/concept/catalog-builder.html

• Question 93:

  A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to revisit the root cause analysis.

  What would be the next step for this problem?

  A. If 7 days has passed, since the Problem was closed, it cannot be re-opened

  B. Problem Manager clicks Re-Analyze on the Problem record

  C. Problem Assignee clicks Re-Open on the Problem record

  D. Administrator clicks Re-Open on the Problem Record

  Correct Answer: B

• Question 94:

  Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?

  A. Create a backup of the baseline Change - Emergency - Authorize Flow, and eat the baseline flow

  B. Unpublish the baseline Change - Emergency -Authorize flow

  C. Deactivate the baseline Change - Emergency - Authorize flow

  D. Create a copy of the baseline Change - Emergency -Authorize Flow, and then edit the new copy

  Correct Answer: D

• Question 95:

  What are the components of a Flow Action?

  A. Inputs, Processes, Subprocesses, and Outputs

  B. Processes, Subprocess and Action Steps

  C. Inputs, Action Steps and Outputs

  D. Indexes, Processes and Outputs

  Correct Answer: C

• Question 96:

  What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?

  A. USM Assignment Lookup Rule

  B. Automatic Assignment for ITSM

  C. Populate Assignment Group based on Cl/SO

  D. Auto-populate ITSM Assignment Groups

  Correct Answer: C

• Question 97:

  What are the Release types available on the baseline release record?

  A. Standard, Normal, Prototype, Patch

  B. Alpha, Beta, Snapshot, Nightly, Milestone, Release Candidate

  C. Standard, Normal, Emergency

  D. Major, Minor Upgrade, Emergency Maintenance, Patch

  Correct Answer: D

• Question 98:

  When a user submits a service request from a catalog what actions are triggered based on the flow definition? (Choose three.)

  A. Approvals

  B. Notifications

  C. Tasks

  D. Action Specs

  E. Access Controls

  Correct Answer: ABC

• Question 99:

  Which of the following catalog client script methods will modify the choice list options available to an end user on a catalog item?

  A. onSubmit

  B. onLoad

  C. onSave

  D. onLaunch

  Correct Answer: B

• Question 100:

  Which field from the configuration item will automatically populate in the Assignment group field of a problem record?

  A. Change group

  B. Support group

  C. Managed

  D. Approval group

  Correct Answer: B