ServiceNow CIS-ITSM Online Practice Questions and Exam Preparation

ServiceNow CIS-ITSM Online Questions & Answers

• Question 101:

  Which configuration allows Problem Coordinators to reopen completed problem records for additional analysis?

  A. State Transition Model
  B. Workflow Conditions
  C. Re-Analyze UI Action
  D. Problem Properties
  D. Problem Properties

• Question 102:

  Which interface is designed for tier 1 IT agents who solve internal or external customer issues?

  A. ITSM Dashboard
  B. IT Service Management Workspace (Agent Workspace)
  C. ITIL Homepage
  D. Incident Overview
  B. IT Service Management Workspace (Agent Workspace)

• Question 103:

  You have created a new Change model and added a new Approval Policy for that model. But the newly defined approval is not triggering. What could cause this issue?

  A. The business rule "Apply approval policy" on the change_request table has not been updated to include the new Approval Policy.
  B. The "Apply Change Approval Policy" action in the flow created for the new change model does not reference the new Approval Policy.
  C. The workflow that triggers the Approval Policy for the new model has not been created using the workflow editor.
  D. The system property "glide.ui.approval.policies" has not been updated to include the new Approval Policy.
  B. The "Apply Change Approval Policy" action in the flow created for the new change model does not reference the new Approval Policy.

• Question 104:

  What is the minimum number of offering(s) a service must have to move to the Catalog phase?

  A. 1
  B. 2
  C. 3
  D. 4
  A. 1

• Question 105:

  When building multiple catalog items, which components would you evaluate for consolidation and re-use? (Choose two.)

  A. Sets of Variables
  B. Entitlements
  C. Icons
  D. Flows and Subflows
  A. Sets of Variables
  D. Flows and Subflows

• Question 106:

  Which of the following actions can be automated within the baseline Normal Change Flow? (Choose two.)

  A. Create implementation tasks
  B. Trigger CAB approval
  C. Auto-close related incidents
  D. Notify release managers
  A. Create implementation tasks
  B. Trigger CAB approval

• Question 107:

  You have just released a new Change Model to the testers. Testers report they can see the old change models, but cannot see the new change model on the change landing page.

  What could cause this?

  A. Testers need itil role to see the change models
  B. New change model needs Active to be set to True
  C. New change models are only visible to Change Managers
  D. Workflow has not been published
  B. New change model needs Active to be set to True

• Question 108:

  What defines the required approvals and the associated conditions for a change model?

  A. A change approval policy
  B. A change model's state transitions
  C. A change model approval definition
  D. A change approval lifecycle flow
  A. A change approval policy

• Question 109:

  Which of the following options can a survey administrator define on an individual survey? (Choose two.)

  A. The ability for end users to decline survey assignments
  B. Number of survey reminder notifications
  C. Trigger conditions
  D. Anonymize responses
  C. Trigger conditions
  D. Anonymize responses

• Question 110:

  What process is responsible for defining and managing the lifecycle of all catalog items, by producing and maintaining the services in the catalog and ensuring that a central, accurate, and consistent source of data is provided?

  A. Service portfolio management
  B. Catalog item management
  C. Service mapping
  D. Service catalog management
  D. Service catalog management