ServiceNow CIS-ITSM Online Practice Questions and Exam Preparation

ServiceNow CIS-ITSM Online Questions & Answers

• Question 111:

  Which field from the configuration item will automatically populate in the Assignment group field of an incident record?

  A. Managed by
  B. Support group
  C. Approval group
  D. Change group
  B. Support group

• Question 112:

  The Problem Manager wants the Problem Coordinators to be able to Re-analyze a Completed Problem. Which module could they use to make this change?

  A. Problem > Administration ?Problem Properties
  B. System UI > UI Action Groups
  C. State Management > State Models
  D. System UI > Form Actions
  E. System UI > UI Actions
  A. Problem > Administration ?Problem Properties

• Question 113:

  If the Assignment group is empty on an incident record, what happens when an agent that is a member of multiple user groups clicks the Assign to me UI action?

  A. An error is displayed indicating the agent must manually assign the incident
  B. The agent is prompted to select the Assignment group
  C. The Assignment group field automatically populates with the agent's primary group
  D. The Assignment group field will not populate
  B. The agent is prompted to select the Assignment group

• Question 114:

  Which baseline Change Flow automatically creates a Post-Implementation Review task?

  A. Change ?Normal ?Implement
  B. Change ?Emergency ?Review
  C. Change ?Major ?Review
  D. Change ?PIR Flow
  B. Change ?Emergency ?Review

• Question 115:

  Which table stores incident categories and subcategories?

  A. Category [sys_category]
  B. Task Category [task_category]
  C. Choice [sys_choice]
  D. Incident [incident]
  C. Choice [sys_choice]

• Question 116:

  As of Quebec, Problem task records will move automatically from one state, to another state, provided the required fields are filled. What are those states?

  A. Assess to Work in Progress
  B. On Hold to Work in Progress
  C. New to Assess
  D. Draft to Assess
  E. Work in Progress to Closed
  C. New to Assess

• Question 117:

  On the Unauthorized Change Properties module what can you configure? (Choose two.)

  A. Enable/Disable creation of Unauthorized changes
  B. Maximum number of unauthorized change records for a CI
  C. Unauthorized Change Dashboard
  D. CI classes to monitor
  A. Enable/Disable creation of Unauthorized changes
  D. CI classes to monitor

• Question 118:

  How are Releases related to Changes?

  A. Releases are comprised of one or more Changes
  B. Changes are comprised of one or more Releases
  C. Releases are implemented prior to Changes
  D. Changes are implemented prior to Releases
  A. Releases are comprised of one or more Changes

• Question 119:

  Which of the following can leverage user criteria for controlling access?

  A. catalog taxonomy
  B. catalog topics
  C. catalog categories
  D. catalog variables
  E. catalog items
  E. catalog items

• Question 120:

  A Portfolio Manager is primarily concerned with the performance of what hierarchy?

  A. Service Portfolio, Service, Service Offering
  B. Portfolio Owner, Service Owner, Catalog Manager
  C. Service Catalog, Catalog item, Requested item
  D. Requested Item, Catalog Task, Task SLA
  A. Service Portfolio, Service, Service Offering