ServiceNow ServiceNow Certifications CIS-ITSM Questions & Answers

• Question 111:

  Inside a change flow, you can automate a task with a sequence of related steps, like looking up a record, creating a record, or applying a policy. What is this component of the flow called?

  A. Flow Actions

  B. Flow Activities

  C. Flow Steps

  D. Action Pills

  E. Flow Tasks

  Correct Answer: A

• Question 112:

  Users with which role can Communicate a workaround or fix? (Choose two.)

  A. itil_admin

  B. problem_coordinator

  C. problem_task_analyst

  D. problem_admin

  Correct Answer: BD

• Question 113:

  When using Inbound Email Actions, what happens it an email is received which has no watermark or reference number?

  A. New case is created from the message

  B. New incident created from the message

  C. New interaction is created from the message

  D. Email is rejected and auto-reply sent to sender

  Correct Answer: B

• Question 114:

  Your customer wants to limit the users who ate able to see internal Network requests, to members of the Network department.

  Which roles would enable you to make these required changes? (Choose two.)

  A. catalog_manager

  B. catalog_admin

  C. user_criteria_admin

  D. catalog_editor

  Correct Answer: BC

• Question 115:

  Which role has the ability to configure and manage Incident Management properties?

  A. incident_admin

  B. itil

  C. itil_admin

  D. incident_manager

  Correct Answer: D

• Question 116:

  What would you use to create Incident records based on email sent by users or systems?

  A. Transform Map

  B. Record Producer

  C. Inbound Flow Action

  D. Data Collection Job

  Correct Answer: C

• Question 117:

  A customer wants to add a new Catalog Item to the Service Catalog.

  What process would be used to ensure the new item is authorized?

  A. Fulfillment Management

  B. Release Management

  C. Configuration Management

  D. Change Management

  E. Catalog Management

  Correct Answer: D

• Question 118:

  What would you use to define a common grouping of configuration items such as all web servers in Miami?

  A. CI class

  B. Dependent group

  C. CSDM component group

  D. Dynamic CI group

  Correct Answer: D

• Question 119:

  Your customer would like to add a field to the Something is Broken record producer form.

  Which formatter would you use to add the field?

  A. Form Designer

  B. VEditor

  C. Variable Designer

  D. Record Producer Form Designer

  E. Default Variables Editor

  Correct Answer: E

• Question 120:

  Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

  A. Application Menus

  B. Reports

  C. CI Class Manager

  D. Dependency View

  Correct Answer: C