ServiceNow ServiceNow Certifications CIS-ITSM Questions & Answers

• Question 81:

  Where should an admin go to view all of the search queries entered by users in the knowledge search?

  A. [KD_feedback] table

  B. [kb_view] table

  C. Knowledge queries application

  D. Search logs application

  Correct Answer: C

• Question 82:

  Incident management includes limited functionality for what advanced reporting capability?

  A. Machine Learning Metrics

  B. Performance Analytics

  C. KPl Reports

  D. Analytics Dashboards

  Correct Answer: B

• Question 83:

  Your implementation has some legacy change types with workflows, and also some new change models. What option for Change Create New will support your scenario?

  A. Change Landing Page

  B. Change Overview

  C. Change Interceptor

  D. Change Catalog

  Correct Answer: D

• Question 84:

  Released in Quebec, what tool enables the creation of templates for Catalog Items?

  A. Template Builder

  B. Template Management

  C. Catalog Wizard

  D. Catalog Builder

  E. Catalog Template Library

  Correct Answer: D

• Question 85:

  Where are the timeframe conditions for sending an SLA breach warning notification defined?

  A. SLA definition record

  B. Default SLA flow

  C. SLA Properties application

  D. SLA trigger conditions

  Correct Answer: B

• Question 86:

  How is granular read and write access for a specific change model defined?

  A. Setting Advanced Security to true and applying user criteria

  B. Configuring ACL's on the Create New landing page

  C. Change properties

  D. Configuring ACL's on the chge_model table

  Correct Answer: A

• Question 87:

  What is an example of a good use case for an Order Guide?

  A. Order a set of Dishes

  B. Order a Custom Automobile

  C. Order a Technical Consultation

  D. Order a Couch

  E. Order a case of Laundry Soap

  Correct Answer: A

• Question 88:

  Incidents are stored what table?

  A. Incident [incident]

  B. Incident [sn_task_incident]

  C. Incident [sn_incident]

  D. Incident [task_incident]

  Correct Answer: B

• Question 89:

  Incidents can be created and managed in the workspace, using UI layouts that are tailored to different personas, processes, and interfaces. Examples include:

  1.

  Default

  2.

  Major incidents

  3.

  Self Service

  4.

  Mobile

  What are these UI layouts called in the Now Platform?

  A. Form Layouts

  B. Workspaces

  C. Forms

  D. Form Designs

  E. Views

  Correct Answer: E

• Question 90:

  Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms.

  What do you recommend to your customer?

  A. Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true

  B. Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms Most Voted

  C. Create an Access control to hide the unnecessary CIs from the itil users

  D. Make a show/hide UI action to show only the desired CIs to the itil users

  Correct Answer: B