ServiceNow CIS-ITSM Online Practice Questions and Exam Preparation

ServiceNow CIS-ITSM Online Questions & Answers

• Question 81:

  Which of the following cannot be defined or set through a Catalog UI Policy?

  A. Setting a variable to mandatory
  B. Apply a requirement to all form views
  C. Setting a catalog category to visible
  D. Setting a variable to read-only
  B. Apply a requirement to all form views

• Question 82:

  Users with which role can Communicate a workaround or fix? (Choose two.)

  A. itil_admin
  B. problem_coordinator
  C. problem_task_analyst
  D. problem_admin
  B. problem_coordinator
  D. problem_admin

• Question 83:

  Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?

  A. VIP Flag dictionary entry
  B. VIP Flash action script
  C. VIP Flag field style
  D. VIP Flag reference decorator
  C. VIP Flag field style

• Question 84:

  Your customer has an external system, which is used to perform changes. Your customer wants to capture these changes in your instance for reporting and CMDB maintenance purposes. What baseline Change Model supports this scenario?

  A. Cloud Infrastructure
  B. Automated Changes
  C. Retroactive Changes
  D. Change Registration
  E. Unauthorized Changes
  D. Change Registration

• Question 85:

  In the Service Catalog, what feature allows users to save incomplete requests to submit later?

  A. Enable Save Cart
  B. Enable Wish List
  C. Enable Partial Submit
  D. Draft Save
  B. Enable Wish List

• Question 86:

  Unless there are particular security requirements, what role is given to users that perform request fulfillment work?

  A. itil
  B. task_worker
  C. sc_fulfiller
  D. catalog_fulfiller
  E. fulfiller
  A. itil

• Question 87:

  Which of the following objects on the Shopping Cart Widget can be displayed or hidden using Maintain Cart Layouts settings? (Choose two.)

  A. Quantity
  B. Requested by
  C. Price
  D. Shipping Address
  A. Quantity
  C. Price

• Question 88:

  What would you use to create a New Hire Employee request which would allow you to order your workstation and company mobile?

  A. Knowledge item
  B. Record Producer
  C. Catalog Item
  D. Order Guide
  E. Content Item
  D. Order Guide

• Question 89:

  Problem management provides what benefits for Incident management? (Choose two.)

  A. Solutions implemented reduce future incidents
  B. Published workarounds help quickly resolve incidents
  C. Problem investigations automatically triggered for multiple user incidents
  D. Incident managers authorize problem investigations
  A. Solutions implemented reduce future incidents
  B. Published workarounds help quickly resolve incidents

• Question 90:

  Where can a change manager define the conditions that must be met before a change request can move from one state to another?

  A. Model State Transition Conditions
  B. Dictionary Overrides
  C. State choices
  D. State conditions
  A. Model State Transition Conditions