Where is the online check-in banner message configured for walk-up experience on the service portal?
A. Service Portal > Check-in > Settings
B. Walk-up Experience > Portal > Settings
C. The Service Portal online check-in widget
D. The Walk-up Experience widget
In the baseline platform configuration, who can create Change Requests?
A. Users with the itil role or Change-specific roles
B. Only members of the Change Advisory Boards (CAB)
C. Any logged in user
D. Anyone, even those not registered / logged in
In a Service Catalog, Content Items can include each of the following EXCEPT:
A. Templates
B. Links to locations specified in a Application navigation module
C. Cross-references to Catalog content
D. Links to Knowledge Articles
User Criteria is used to determine who may order Items in a Service Catalog Category.
A. True
B. False
Which type of Service Catalog component allows a user to describe their needs, choose options, and then check out ordering multiple items at once according to their selections?
A. Content Item
B. Catalog Item
C. Execution Plan
D. Order Guide
What Knowledge Management capability allows users to ask and answer questions amongst peers within a Knowledge Base?
A. Feedback
B. Social QandA
C. Connect Chat
D. Collaboration
The requested item table is extended directly from the task table.
A. True
B. False
What is the minimum role required to delete a CI?
A. itil
B. itil_admin
C. ecmdb_admin
D. admin
Which of the following are available Topic Blocks for ITSM Virtual Agent? Select 3 Answers from the below options
A. Search Catalog Item
B. Request Catalog
C. Create Problem
D. Create Change
E. Create Incident
Users with the itil role can delete an Incident.
A. True
B. False
Nowadays, the certification exams become more and more important and required by more and more enterprises when applying for a job. But how to prepare for the exam effectively? How to prepare for the exam in a short time with less efforts? How to get a ideal result and how to find the most reliable resources? Here on Vcedump.com, you will find all the answers. Vcedump.com provide not only ServiceNow exam questions, answers and explanations but also complete assistance on your exam preparation and certification application. If you are confused on your CIS-ITSM exam preparations and ServiceNow certification application, do not hesitate to visit our Vcedump.com to find your solutions here.