ServiceNow CIS-ITSM Online Practice Questions and Exam Preparation

ServiceNow CIS-ITSM Online Questions & Answers

• Question 241:

  What types of Conflicts are detected automatically on the Change request? (Choose three.)

  A. Conflict with Assignee Shift Schedule
  B. Conflict with Blackout Schedule
  C. Conflict with Company Holiday Schedule
  D. Another change for the same CI, at the same time
  E. Conflict with Maintenance Window
  B. Conflict with Blackout Schedule
  D. Another change for the same CI, at the same time
  E. Conflict with Maintenance Window

• Question 242:

  In Change management, what allows customers to define condition based flows for a fit for purpose model?

  A. State Transition Models
  B. State Flows
  C. Workflows 2. 0
  D. Conditional Change Models
  A. State Transition Models

• Question 243:

  Your customer is complaining that Service Desk users keep accidentally assigning Incidents to the Network CAB, instead of Network Support.

  You have confirmed that:

  1. The Network Support group record has the Group types: Incident and Change

  2. The Network CAB group record has the Group type: Change

  What could you do on the incident form, for the Assignment Group field, to resolve this issue?

  A. Add a UI action to hide the Network CAB group from the list
  B. Add a UI action to provide an error message if the Network CAB group is selected
  C. Add Dictionary Override to specify the Incident group Reference Qualifier
  D. Modify the choice list to include only the appropriate group types
  C. Add Dictionary Override to specify the Incident group Reference Qualifier