SAP C_TCRM20_73 Online Practice Questions and Exam Preparation

SAP C_TCRM20_73 Online Questions & Answers

• Question 81:

  Which of the following are factors used in the item category determination customizing? There are 3 correct answers to this question. Response:

  A. Item Category Group
  B. Transaction Type
  C. Org Data Profile
  D. Item Category of higher level item
  A. Item Category Group
  B. Transaction Type
  D. Item Category of higher level item

• Question 82:

  Which field/attribute in the SAP CRM business partner record defines which account groups are assigned to a customer master when replicating from SAP CRM to SAP ERP?

  Please choose the correct answer.

  Response:

  A. Account Grouping
  B. Business Partner Category
  C. Account Type
  D. Classification
  D. Classification

• Question 83:

  Which capabilities are offered by partner processing within SAP CRM?

  (Choose correct answer)

  Response:

  A. Partner processing determines which internal and external partners are involved.
  B. Partner processing which sources the system should search to find the involved partners.
  C. Partner processing determines which partners are mandatory within business transactions.
  D. Rest all answers are correct
  D. Rest all answers are correct

• Question 84:

  What is the Integrated Communication Interface (ICI) used for in SAP CRM?

  Please choose the correct answer.

  Response:

  A. To enable communication between SAP CRM and mobile clients
  B. To enable communication between SAP CRM and SAP SCM
  C. To enable communication between SAP CRM and Computer Telephony
  D. To enable communication between SAP CRM and SAP ERP
  C. To enable communication between SAP CRM and Computer Telephony

• Question 85:

  Which of the following are the capabilities of the CRM Solution?

  There are 3 correct answers to this question.

  Response:

  A. Partner Channel Management.
  B. Survey Applications.
  C. Field Applications.
  D. E-Commerce.
  A. Partner Channel Management.
  C. Field Applications.
  D. E-Commerce.

• Question 86:

  Using specific personalization options, certain users can display special keys in the CRM WebClient UI. A user can use these keys to start the UI configuration directly.

  Please choose the correct answer.

  Response:

  A. True
  B. False
  A. True

• Question 87:

  Which of the following are part of CRM e-service solution?

  There are 4 correct answers to this question. Response:

  A. Installed Base Management
  B. Billing and Payment
  C. Knowledge Management
  D. Complaints and Returns Management
  E. Customer Segmentation
  A. Installed Base Management
  B. Billing and Payment
  C. Knowledge Management
  D. Complaints and Returns Management

• Question 88:

  With reference to the Organization Structure in CRM, which of the following statements are FALSE?

  Please choose the correct answer.

  Response:

  A. You can edit the organizational model using the CRM WebClient UI.
  B. The organizational structure in the CRM system can be different from the structure in the ERP system.
  C. Validity periods can be specified when creating organizational objects and object attributes, and when assigning organizational objects and object characteristics.
  D. Organizational units can be created as business partners. The system automatically creates an account for an organizational unit with the role "Organizational unit."
  E. The organizational structure in the CRM system should be the same as in the ERP system.
  E. The organizational structure in the CRM system should be the same as in the ERP system.

• Question 89:

  Which of the following actions can Interaction Center agents start when processing inbound phone calls?

  There are 3 correct answers to this question.

  Response:

  A. Qualify a lead.
  B. Identify the account.
  C. Start the interactive script editor.
  D. Identify an installed base component/object.
  E. Create a new alert.
  A. Qualify a lead.
  B. Identify the account.
  D. Identify an installed base component/object.

• Question 90:

  Your company is running SAP CRM and SAP ERP but not using SAP Portal. What would you do if a user needed access to the ERP transaction of "Bill of Material"?

  Please choose the correct answer.

  Response:

  A. Implement single sign on certificates.
  B. Start the Virtual machine container (VMS).
  C. Install CRM Internet Transaction Server (ITS).
  D. Not possible without the portal.
  C. Install CRM Internet Transaction Server (ITS).