SAP C_TCRM20_73 Online Practice Questions and Exam Preparation

SAP C_TCRM20_73 Online Questions & Answers

• Question 131:

  In the ERP system you can only use a customer with the correct account group (for example, sold-to party). In SAP CRM you can use any business partner for a specific purpose, regardless of their role.

  Please choose the correct answer.

  Response:

  A. True
  B. False
  A. True

• Question 132:

  There are standard tasks performed by the Interaction Center Manager. Which of the following activities can be related to the Interaction Center manager?

  Please choose the correct answer.

  Response:

  A. Rule policy creation.
  B. SLA definition.
  C. Script forwarding.
  D. User rules creation
  A. Rule policy creation.

• Question 133:

  Which of the following type of condition is not used by CRM actions?

  Please choose the correct answer.

  Response:

  A. Start Condition
  B. Schedule Condition
  C. Execute Condition
  D. Stop Condition
  B. Schedule Condition

• Question 134:

  Which of the following describes the structure of a CRM business transaction?

  Please choose the correct answer.

  Response:

  A. Transaction channels
  B. Customizing headers
  C. Transaction determination procedure
  D. Header, Item and Schedule lines
  D. Header, Item and Schedule lines

• Question 135:

  Which of the below are processing types are used by SAP CRM Actions?

  There are 3 correct answers to this question.

  Response:

  A. Smart form
  B. SAP Script
  C. Workflow
  D. Methods
  E. Classes
  A. Smart form
  C. Workflow
  D. Methods

• Question 136:

  The account hierarchy allows you to group accounts in a multi-level group hierarchy. Which of the following are the two categories of account hierarchies?

  There are 2 correct answers to this question.

  Response:

  A. Contract management
  B. Account classification
  C. Pricing
  D. Statistical
  C. Pricing
  D. Statistical

• Question 137:

  You are discussing CRM with a colleague who specialises in the Portal system. Which of the following can you use to justify the use of CRM Webclient without a Portal?

  Please choose the correct answer.

  Response:

  A. CRM Webclient requires the Portal, which is why it is being introduced in a phased approach.
  B. The Portal is more convenient to create menus and page content.
  C. CRM Webclient is designed to operate without the Portal.
  D. The Webclient uses roles that differentiates what users see, similar to the role the Portal has.
  E. CRM Webclient allows connectivity to other SAP system transactions should it be required.
  A. CRM Webclient requires the Portal, which is why it is being introduced in a phased approach.

• Question 138:

  Your customer wants to do billing from CRM rather than from ERP or external systems. Where is controlled that billing will take place in CRM?

  Please choose the correct answer.

  Response:

  A. Item Category of the Sales transaction item
  B. Transaction Type
  C. Leading transaction type of the Sales Transaction
  D. Middleware Settings
  A. Item Category of the Sales transaction item

• Question 139:

  Interaction Center Profiles can be designed for? There are 3 correct answers to this question. Response:

  A. Individual positions
  B. Groups of agents
  C. Common for all the Interaction center
  D. Individual Leads
  E. Groups of Sales
  A. Individual positions
  B. Groups of agents
  C. Common for all the Interaction center

• Question 140:

  Which of the following are relevant documents within the Service process in SAP CRM?

  There are 2 correct answers to this question.

  Response:

  A. Service notification.
  B. Billing document.
  C. Service Order
  D. Opportunity
  A. Service notification.
  C. Service Order