SAP C_TCRM20_73 Online Practice Questions and Exam Preparation

SAP C_TCRM20_73 Online Questions & Answers

• Question 1:

  A Service order can have which of the following items? There are 4 correct answers to this question. Response:

  A. Service
  B. Service part
  C. Miscellaneous
  D. Sales
  E. Tool
  A. Service
  B. Service part
  D. Sales
  E. Tool

• Question 2:

  The advantage of using Business Documents (BDocs) as a data container for processing business objects that logically belong together (for example, all data about one order or one partner) and for transporting them in a single unit is that

  this avoids having to process or transport several individual table entries.

  Please choose the correct answer.

  Response:

  A. True
  B. False
  A. True

• Question 3:

  Which tools are used to configure the SAP CRM WebClient UI?

  There are 3 correct answers to this question?

  Response:

  A. Graphical Modeler
  B. Administration Console
  C. UI Configuration Too
  D. Skin Workbench
  E. Application Enhancement Tool
  C. UI Configuration Too
  D. Skin Workbench
  E. Application Enhancement Tool

• Question 4:

  Account classification can be used to classify your accounts according to any criteria you choose. Which of the following statements is correct?

  Please choose the correct answer.

  Response:

  A. You can assign any number of criteria and attributes to each classification category.
  B. Classification categories are fixed and cannot be enhanced.
  C. Account classification influences the header fields that are displayed within an account.
  D. Account classification allows the assignment of several classification attributes to one account.
  D. Account classification allows the assignment of several classification attributes to one account.

• Question 5:

  You are responsible for the initial data load from SAP ERP to SAP CRM. Which categories of data do you have to consider?

  There are 3 correct answers to this question.

  Response:

  A. Corporate objects
  B. Customizing objects
  C. CRM-specific objects
  D. Condition objects
  E. Business objects
  B. Customizing objects
  D. Condition objects
  E. Business objects

• Question 6:

  Which of the following statements are correct for Partner Determination Procedure customizing?

  There are 3 correct answers to this question.

  Response:

  A. Access sequence is assigned to Partner function.
  B. Access sequence is assigned to partner determination procedure.
  C. Partner determination procedure can not be assigned to item category.
  D. Partner function category is assigned to partner function.
  E. Partner function set up can influence calendar maintenance.
  A. Access sequence is assigned to Partner function.
  D. Partner function category is assigned to partner function.
  E. Partner function set up can influence calendar maintenance.

• Question 7:

  In account management within SAP CRM, by which of the following objects is the number assignment during account creation determined?

  Please choose the correct answer.

  Response:

  A. Account Type
  B. Grouping
  C. Role
  D. Access Types
  B. Grouping

• Question 8:

  Which of the following processes, among others, belong to SAP CRM Sales?

  There are 3 correct answers to this question.

  Response:

  A. Activity Management.
  B. Complaint Management.
  C. Account and Contact Management.
  D. Territory management.
  A. Activity Management.
  C. Account and Contact Management.
  D. Territory management.

• Question 9:

  Within business transactions, partners can be determined automatically.

  Which object can be used to realize a search strategy that specifies the sources and the order in which the system checks these sources, when it determines partners in business transactions.

  Please choose the correct answer.

  Response:

  A. Access sequence
  B. Partner source
  C. Condition Type
  D. Partner Category
  A. Access sequence

• Question 10:

  CRM allows you to `Copy' transactions. With reference to this functionality, which of the following statements are true?

  Please choose the correct answer.

  Response:

  A. The transaction number of the new transaction is the same as the old transaction.
  B. Document flow is updated.
  C. Setting need to be maintained in Customizing.
  D. None of the above
  D. None of the above