SAP C_TCRM20_73 Online Practice Questions and Exam Preparation

SAP C_TCRM20_73 Online Questions & Answers

• Question 101:

  Extended UI enhancements can be implemented using the `Component Enhancement workbench' concept.

  Which of the following is NOT part of this concept?

  Please choose the correct answer.

  Response:

  A. An enhancement set is used to group several component enhancements together.
  B. An enhancement set can be defined independently of Easy Enhancement Workbench extensions.
  C. An enhancement set can be created using the Easy Enhancement Workbench.
  C. An enhancement set can be created using the Easy Enhancement Workbench.

• Question 102:

  You want to systematically create service orders from a service contract at specified periods. What do you need to define?

  Please choose the correct answer

  Response:

  A. A product service letter
  B. Service Level Agreements
  C. A service plan
  D. Counters
  C. A service plan

• Question 103:

  Your customer asks you for the difference between `Quotations' and `Sales Orders'. Which of the following is possible only in Quotations and not in Sales Orders?

  Please choose the correct answer.

  Response:

  A. Availability check
  B. Automatic Partner determination
  C. Organizational data determination
  D. Probability
  D. Probability

• Question 104:

  The SAP CRM Interaction Centre used the same technology as the SAP CRM Web Client. However the Interaction Centre has some features that are not available in other areas of the CRM Web Client.

  Which of the following is one such features.

  Please choose the correct answer.

  Response:

  A. Communication Management System (CMS) Integration.
  B. SAP Netweaver Portal integration.
  C. SAP ERP integration.
  D. BI Integration.
  A. Communication Management System (CMS) Integration.

• Question 105:

  The marketing organization is a characteristic of the marketing plans and campaigns. You can use it to define how your enterprise structures the responsibilities for the marketing activities. The marketing Organization can be used for? Response:

  A. Authorization checks
  B. Automatically entering and checking marketing attributes
  C. Partner determination
  D. Workflow Routing
  E. Cost Planning
  F. Rest all answers are correct
  F. Rest all answers are correct

• Question 106:

  Account hierarchies can be mapped in CRM. For example, purchasing collaboration, chains, and so on. Which of the following statements are true?

  There are 3 correct answers to this question.

  Response:

  A. Accounts are assigned to defined hierarchy nodes.
  B. Group hierarchies originally maintained in SAP CRM cannot be transferred to the ERP system.
  C. Customer hierarchies from the ERP system can be loaded into SAP CRM, but the changes that can be made to them there are restricted.
  D. There are no prerequisites for transferring a customer hierarchy from the ERP back End
  A. Accounts are assigned to defined hierarchy nodes.
  B. Group hierarchies originally maintained in SAP CRM cannot be transferred to the ERP system.
  C. Customer hierarchies from the ERP system can be loaded into SAP CRM, but the changes that can be made to them there are restricted.

• Question 107:

  What can be used with CRM Service to model complex objects like devices or machines, that will enable you to manage services for them?

  Please choose the correct answer.

  Response:

  A. Case Management.
  B. Installed Base Management.
  C. Service Contracts.
  D. Product with accessories.
  B. Installed Base Management.

• Question 108:

  The IPC is only switched off in the rare case of a SAP CRM implementation without any pricing or configuration functions. Which of the following product maintenance scenarios are unavailable without the IPC?

  Please choose the correct answer.

  Response:

  A. Configurable Products
  B. Product variants
  C. Multivariate attributes
  D. Rest all answers are correct
  D. Rest all answers are correct

• Question 109:

  You would like to classify accounts according to freely defined criteria. What CRM functionality could you use?

  Please choose the correct answer.

  Response:

  A. BP role
  B. BP classification
  C. Account Classification
  D. BP Category
  B. BP classification

• Question 110:

  Which of the following form part of the three step billing process in SAP CRM?

  There are 3 correct answers to this question.

  Response:

  A. Input processing
  B. Output processing
  C. Order integration
  D. Billing
  E. Company code definition
  A. Input processing
  B. Output processing
  D. Billing