SAP C_TCRM20_73 Online Practice Questions and Exam Preparation

SAP C_TCRM20_73 Online Questions & Answers

• Question 111:

  What is a pricing procedure in a business transaction used for?

  Please choose the correct answer.

  Response:

  A. To define the search strategy that the system uses to search for valid data in a specific condition type.
  B. To define the combination of fields that an individual condition record consists of.
  C. To determine the valid condition types and their calculation sequence in the business transaction.
  D. To determine whether calculated subtotals are hidden or displayed on the pricing screens.
  C. To determine the valid condition types and their calculation sequence in the business transaction.

• Question 112:

  Which of the following SAP CRM interaction channels focuses on indirect sales and on partner relationship management?

  Please choose the correct answer.

  Response:

  A. Interaction Channel.
  B. Partner Channel management.
  C. Web Channel.
  D. Field Applications.
  B. Partner Channel management.

• Question 113:

  In a CRM transaction, which of the following elements influence the determination of Item Category?

  There are 3 correct answers to this question.

  Response:

  A. Transaction Type
  B. Item Category Group
  C. Item Category Usage
  D. Leading Transaction Type
  E. Product Type
  A. Transaction Type
  B. Item Category Group
  C. Item Category Usage

• Question 114:

  The fastest place to access a link on CRM Web UI is in

  Please choose the correct answer.

  Response:

  A. A logical link group
  B. A direct link group
  C. A work center link group
  D. A navigation link group
  E. A system link group
  B. A direct link group

• Question 115:

  Interactive script can be used for each of the following? There are 2 correct answers to this question. Response:

  A. Telesales
  B. Telemarketing
  C. Teleservice
  D. Teleleads
  A. Telesales
  C. Teleservice

• Question 116:

  In SAP CRM Quotation Management, your customer has requirement that all quotes, that have been accepted by a customer within a specific time limit, be closed (i.e. Status set to completed). How would you best achieve this?

  Please choose the correct answer.

  Response:

  A. Define an Incompletion Procedure.
  B. Define an Action Profile.
  C. Define an Alert Profile.
  D. Define Quote validity.
  C. Define an Alert Profile.

• Question 117:

  Within activity transactions, which of the following can be used to record and update product related information gathered from customer visits or telephone calls?

  Please choose the correct answer.

  Response:

  A. Actions
  B. Activity Journals
  C. Product promotion list
  D. Texts
  B. Activity Journals

• Question 118:

  In partner determination, which of the following is not freely definable?

  Please choose the correct answer. Response:

  A. Partner function
  B. Partner function category
  C. Relationship category
  D. Access
  B. Partner function category

• Question 119:

  Which of the following are used for Billing item category determination?

  There are 2 correct answers to this question.

  Response:

  A. Source transaction type
  B. Source Payer
  C. Source item category
  D. Source Sold-to-party
  E. Source business partner
  A. Source transaction type
  C. Source item category

• Question 120:

  Business Roles are the Key to a CRM implementation. What is controlled by the Business roles?

  (Choose correct answer)

  Response:

  A. The layout, technical and functional profiles
  B. The navigation bar profile which in turn defines Work Centre pages, Work Center link groups and direct link groups.
  C. The role configuration key and the associated PFCG roles
  D. Rest all answers are correct
  D. Rest all answers are correct