IBM C9560-659 Online Practice Questions and Exam Preparation

IBM C9560-659 Online Questions & Answers

• Question 21:

  Which IBM SmartCloud Control Desk applications best align to the Information Technology Infrastructure Libraryv3 Service Design process?

  A. Catalog, Security, Escalation, and Incident
  B. Offerings, Service Request, Escalation, and Workflow
  C. Offerings, Catalog, Service Level Agreements, and Escalations
  D. Service Level Agreements, Service Requests, Incidents, and Offerings
  C. Offerings, Catalog, Service Level Agreements, and Escalations

• Question 22:

  Which ticket type must be used for a user who is asking for information?

  A. Incident
  B. Problem
  C. Service Request
  D. Process Request
  C. Service Request

• Question 23:

  Using IBM SmartCloud Control Desk what would be the logical application for an end user to create a record for a user issue?

  A. Incident
  B. Report an Issue
  C. Service Request
  D. Self Service Center
  D. Self Service Center

• Question 24:

  For easy maintenance, a customer needs to capture individual hourly log files on a daily basis. What setting(s) need to be configured?

  A. In the Logging application, select Action> Manage Appenders, add a new row, fill in File Name, File Size, and Index.
  B. In the System Properties application, select Action > Manage Logging, add a new row, fill in File Name, File Size, and Index.
  C. In the Logging application, select Action > Manage Appenders, select Polling, fill in File Name, File Size, and Backup Index to 24.
  D. In the System Properties application, select Action > Manage Appenders, schedule to run every 24 hours, fill in File Name, and File Size.
  C. In the Logging application, select Action > Manage Appenders, select Polling, fill in File Name, File Size, and Backup Index to 24.

• Question 25:

  Which applications support the automation in IBM SmartCloud Control Desk for processes such as incident, change, or asset management?

  A. Workflow, Actions, Escalations
  B. Workflow, Logging, Application Designer
  C. Application Designer, Job Plans, Escalations
  D. Escalations, Automate Scripts, Quick Configuration
  A. Workflow, Actions, Escalations

• Question 26:

  The Self Service Center is a single application where self service users can perform which two actions? (Choose two.)

  A. Order offerings
  B. Create solutions
  C. Configure the system
  D. Submit service requests
  E. Promote configuration items
  A. Order offerings
  D. Submit service requests

• Question 27:

  Which three middleware components are mandatory with an IBM SmartCloud Control Desk installation? (Choose three.)

  A. Web Server
  B. Directory Server
  C. Database Server
  D. Application Server
  E. Integration Composer
  F. Deplorer's Workbench
  A. Web Server
  C. Database Server
  D. Application Server

• Question 28:

  What are three required settings for a user to have access to an offering? (Choose three.)

  A. The classification must be set.
  B. The status of the offering must be set to Active.
  C. The offering must be added to a Service Catalog.
  D. The Line Manager Approval workflow must be set.
  E. The Fulfillment Manager approval workflow must be set.
  F. There must be at least one presentation attribute defined.
  A. The classification must be set.
  B. The status of the offering must be set to Active.
  C. The offering must be added to a Service Catalog.

• Question 29:

  What are two inputs of the Asset Management process? (Choose two.)

  A. Items
  B. Asset Reports
  C. Definitive Spares
  D. Supporting Contracts
  E. Asset Reconciliation Data
  A. Items
  D. Supporting Contracts

• Question 30:

  When creating a migration package definition, what are two required attributes? (Choose two.)

  A. Type
  B. Change Role
  C. Migration Group
  D. Compiled Source
  E. Processing Action
  A. Type
  E. Processing Action