C2180-275 Exam Details

  • Exam Code
    :C2180-275
  • Exam Name
    :Blueworks Live IBM Business Process Manager Express or Standard Edition V8.0 BPM Analysis
  • Certification
    :IBM Certifications
  • Vendor
    :IBM
  • Total Questions
    :51 Q&As
  • Last Updated
    :Dec 07, 2021

IBM C2180-275 Online Questions & Answers

  • Question 51:

    A cable company is improving a process in their call center for requesting cable service. The new process will run in IBM Business Process Manager V8.0. The call center supervisor would like to know how long it takes the customer service representatives to answer the customer requests before passing the request to the engineering department to provide the service. What should the BPM analyst recommend to address the measurement reporting requirement?

    A. Use the My Performance scoreboard with Provide Cable Service filter.
    B. Use the My Team Performance scoreboard with the Answer Customer Request activity.
    C. Use IBM Business Monitor to create a custom report with events from the engineering department database.
    D. Create a custom report with tracking points in the process with cable service customer names.

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