IBM C2180-275 Online Practice Questions and Exam Preparation

IBM C2180-275 Online Questions & Answers

• Question 11:

  A company needs to improve their hiring process and hired a BPM analyst to map the current state. What is the first thing the BPM analyst should do while constructing a discovery map? Identify the:

  A. Value-Add activities.
  B. sub processes within the hiring process.
  C. start and end points of the hiring process.
  D. activity where the maximum problems lie.
  C. start and end points of the hiring process.

• Question 12:

  A project manager asks a BPM analyst to assist with defining a business case for a company based on their goals and objectives. What are key components to include in support of a business case?

  A. 1. Establish critical success factors 2. Identify Key Performance Indicators (KPIs) 3. Identify business pain points 4. Calculate Return on Investment
  B. 1. Establish critical success factors 2. Complete Playback 1 retrospective notes 3. Develop coaches from the future process 4. Calculate Return on Investment
  C. 1. Identify system integrations 2. Run Process Optimizer Reports 3. Identify business pain points 4. Calculate user story points
  D. 1. Complete Playback 1 retrospective notes 2. Identify Key Performance Indicators (KPIs) 3. Develop coaches from the future process 4. Calculate user story points
  A. 1. Establish critical success factors 2. Identify Key Performance Indicators (KPIs) 3. Identify business pain points 4. Calculate Return on Investment

• Question 13:

  A company needs to improve their hiring process and hired a BPM analyst to analyze their current process. The analyst completed documenting the current state process of submitting the hiring request (refer to the process diagram below) and did a "Value-Add" analysis with the process stakeholders.

  

  Identify the "Business Value Add" activities in this process.

  A. "Inform Dept. of Labor"
  B. "Terminate the application"
  C. "Post the position in job websites"
  D. "Complete the hiring request form correctly"
  A. "Inform Dept. of Labor"

• Question 14:

  A BPM analyst has modeled the process for creating a custom coffee beverage. The BPM analyst noticed a lot of detail in the process model and has started refactoring the model to reduce the complexity. Which section of the process represents a series of activities performed by the same participant that the analyst reduced into a single activity?

  

  

  A. Exhibit A
  B. Exhibit B
  C. Exhibit C
  D. Exhibit D
  B. Exhibit B

• Question 15:

  A BPM analyst is reviewing the playback types. What is the first playback that identifies participant roles?

  A. Playback 0
  B. Playback 1
  C. Playback 2
  D. Playback 3
  A. Playback 0

• Question 16:

  A BPM analyst is helping to identify and select the appropriate solution for process improvement in a large BPM project. What are the business levers the BPM analyst should focus on?

  A. Policy, Technology, Organization and People
  B. Policy, Data, Organization and People
  C. Process, Technology, Organization and People
  D. Process, Data, Organization and People
  C. Process, Technology, Organization and People

• Question 17:

  The BPM analyst is recommending the playback methodology to be followed during development. When the company asks the analyst what is the basis for the playback methodology, how should the BPM analyst respond?

  A. Iterative development
  B. V-model development
  C. Waterfall development
  D. Cleanroom development
  A. Iterative development

• Question 18:

  A BPM analyst is conducting interviews with the participants of a business process. What feedback about the process should the BPM analyst look out for that might not be obvious in an as-is process diagram?

  A. Excessive reviews
  B. Too many participants
  C. Identification of bottlenecks
  D. Not enough system automation
  C. Identification of bottlenecks

• Question 19:

  A security company provides background checks on individuals as a service. Based on various criteria, a customer's request can have a different priority to receive a better level of service response time. Whether the background check passes or fails should not impact the service level. Requests with a high priority need to be addressed within the same business day, those with a medium priority can take up to 3 days to process, and those with a low priority must be responded to within 5 business days. The security company is currently updating the background check process and wants to define some performance measurements to ensure customers are receiving the service level they are paying for. How should the BPM analyst define the measurements to meet these requirements?

  A. Calculate the rate of background check passes per day per priority to determine the service level agreement.
  B. Count the number of background check failures for each priority and calculate the difference from the service level agreement.
  C. Capture the times to start and complete the background check, calculate the duration and compare it to the service level agreement by priority.
  D. Capture the times to start and complete the background check, calculate the service level agreement for each priority and compare it to thetimes.
  C. Capture the times to start and complete the background check, calculate the duration and compare it to the service level agreement by priority.

• Question 20:

  During the discovery phase of a BPM project, the BPM analyst is supposed to define the goal for the process. Which goal of a car company follows the guidelines of the Specific Measurable Achievable Relevant Time-bound (SMART) acronym?

  A. Increase production of car parts by July 31, 2014.
  B. Increase the quality of North American cars by 5% in 2 weeks.
  C. Reduce coal emissions in European car factories by 10%.
  D. Reduce fuel economy for newly released cars from 30 km/hr to 45 km/hr by August 31, 2016.
  D. Reduce fuel economy for newly released cars from 30 km/hr to 45 km/hr by August 31, 2016.