IBM C2180-275 Online Practice Questions and Exam Preparation

IBM C2180-275 Online Questions & Answers

• Question 1:

  A company needs to improve their Hiring Process and hired a BPM analyst to analyze their current process. The analyst completed documenting the current state process of submitting the hiring request (refer to the process diagram below) and did a "Value-Add" Analysis with the process stakeholders.

  

  Identify the "Non-Value Add" activities in this process.

  A. "Inform Dept. of Labor" and "Terminate the application"
  B. "Inform Dept. of Labor" and "Check to make sure budget is available"
  C. "Complete the hiring request form correctly" and "Terminate the application"
  D. "Complete the hiring request form correctly" and "Check to make sure budget is available"
  D. "Complete the hiring request form correctly" and "Check to make sure budget is available"

• Question 2:

  During discovery, a process owner presents the BPM analyst with over 350 Key Performance Indicators (KPIs) determined by executive management based on the goals of the company. What action should the BPM analyst recommend to the process owner?

  A. Use all of the KPIs in the process, since they are all relevant to the different business units of the company.
  B. Use all of the KPIs in the process, since the executive team is expecting them to be implemented.
  C. Use only the KPIs in the process that support the ability to make decisions, since these are actionable.
  D. Use only the KPIs in the process that are time-based, since a primary business concern is time.
  C. Use only the KPIs in the process that support the ability to make decisions, since these are actionable.

• Question 3:

  A BPM analyst is performing a process inventory analysis at a company that has many processes and has gathered all required information to calculate a priority value for each process in order to rank them. How should the BPM analyst compute this?

  A. Provide a scale and weight for each activity in the process.
  B. Provide a scale for each of the prioritization criterion and weigh the criteria against the processes.
  C. Have the customer and the BPM analyst provide 2 different priority values independently and calculate 1 priority value.
  D. Count the number of activities in diagram and evaluate the complexity of the diagram to provide a value and calculate a priority value.
  B. Provide a scale for each of the prioritization criterion and weigh the criteria against the processes.

• Question 4:

  During process discovery, the business subject matter experts (SMEs) make the following statement about how the process starts: "Today, our users access the database that stores new orders and copy that information manually onto a request form. This form is passed from one participant to another during the process. In our future state, we would like IBM Business Process Manager V8.0 to connect to the database directly, so that we don't have to manually create our request forms." The IT representatives from the client indicate that this should be possible. How should the BPM analyst respond to this?

  A. Defer this discussion for the BPM developers.
  B. Gather all the technical details for this integration.
  C. Capture that the process should start systematically and identify high level inputs to the process.
  D. Inform the business SMEs that this is not possible as the process must start with a Human Task.
  C. Capture that the process should start systematically and identify high level inputs to the process.

• Question 5:

  A BPM analyst is modeling the process for acquiring membership at a club. The BPM analyst interviewed the front office supervisor, who provided the following description of the first activity "Enter Application": "One of our receptionists receives a paper application from a potential client, an applicant. The receptionist first looks up the client's name and address to see if it exists in our system, then enters the information from the paper application into the system, and assigns a membership number to the application. When the application entry is complete, the receptionist sends it to the manager for an initial review." The BPM analyst has created the discovery map and now needs to enter information from the above description into the Details fields in Blueworks Live for the activity "Enter Application". For the activity "Enter Application", who is the Supplier?

  A. Manager
  B. Applicant
  C. Receptionist
  D. Front Office Supervisor
  B. Applicant

• Question 6:

  The Human Resources department has pre-selected 4 processes as candidates for BPM Implementation. They think all these 4 processes have equal business value. They hire a BPM analyst to identify 1 process for BPM Implementation. What questions must the BPM analyst ask in order to identify a process for implementing BPM.

  A. 1. Does the process change frequently? 2. Are tasks being communicated informally through emails and phone calls? 3. Does this project have enough IT challenges? 4. Does the process integrate with at least 3 systems?
  B. 1. Does the process change frequently? 2. Are tasks being communicated informally through emails and phone calls? 3. Is the same data entered multiple times into multiple systems? 4. Is there poor visibility into process performance?
  C. 1. Does the process integrate with at least 3 systems? 2. Are tasks being communicated informally through emails and phone calls? 3. Is the same data entered multiple times into multiple systems? 4. Is there poor visibility into process performance?
  D. 1. Is there poor visibility into process performance? 2. Does the process have ad-hoc events? 3. Is the same data entered multiple times into multiple systems? 4. Does this project have enough IT challenges?
  B. 1. Does the process change frequently? 2. Are tasks being communicated informally through emails and phone calls? 3. Is the same data entered multiple times into multiple systems? 4. Is there poor visibility into process performance?

• Question 7:

  A BPM analyst is mapping a Mortgage Loan Approval Process. When the applicant requests a loan, the Loan officer must start the credit check, employment check and background check at the same time. How should the BPM analyst map this process?

  

  A. Exhibit A
  B. Exhibit B
  C. Exhibit C
  D. Exhibit D
  B. Exhibit B

• Question 8:

  During the Process Discovery phase, the BPM analyst needs to schedule and plan for the Process Improvement and Discovery Workshop (PIDW). In planning the PIDW, what activities should the BPM analyst include on the agenda in addition to the following? 1. Prepare workshop participants.

  2. Introduce BPM. 3. Identify business case overview. 4. Determine business impact.

  A. 5. Implement the business process. 6. Develop the use cases. 7. Discuss findings and proposed solution.
  B. 5. Document the business process inventory and roadmap. 6. Develop the solution approach. 7. Discuss detailed estimates.
  C. 5. Document the business process. 6. Develop the solution approach. 7. Discuss findings and proposed solution.
  D. 5. Demonstrate the business process playback. 6. Develop the use cases. 7. Discuss findings and proposed solution.
  C. 5. Document the business process. 6. Develop the solution approach. 7. Discuss findings and proposed solution.

• Question 9:

  A company has multiple processes already documented in their Blueworks Live library. During process discovery on a new process, the business subject matter experts (SMEs) identify a sub- process that is exactly the same as a process already in the Blueworks Live library. How should the BPM analyst capture this requirement in Blueworks Live?

  A. Use the Linked Processes feature to capture the relationship.
  B. Use the Heat Mapping feature to capture the common process flows.
  C. Use the Smart Folder feature to organize both processes in the same folder.
  D. Copy the same Inputs, Outputs, and Participants when defining the new sub-process.
  A. Use the Linked Processes feature to capture the relationship.

• Question 10:

  A BPM analyst has built the following process diagram during a process discovery workshop.

  

  Each activity noted above will have a separate Coach displayed in IBM Business Process Manager V8.0. How would the BPM analyst adjust the diagram to capture this requirement while adhering to best practices for proper process modeling granularity?

  A. Combine the Developer's 3 activities into a sub-process.
  B. Add a separate swimlane for each activity in the Developer swimlane.
  C. Add a separate milestones for each activity in the Developer swimlane.
  D. Color each activity with a different color to indicate separate Coaches.
  A. Combine the Developer's 3 activities into a sub-process.