IBM C2180-275 Online Practice Questions and Exam Preparation

IBM C2180-275 Online Questions & Answers

• Question 21:

  A new employee just started working with a company and only received their laptop in week 4. The BPM analyst investigated the cause:

  -Equipment was not ordered until week 2

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  The manager did not complete the new hire checklist.

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  The manager did not know how to access the checklist.

  - No one communicated to the manager how to access the checklist.

  -No communication plan for the on-boarding process.

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  The root cause of the initial problem was that no one communicated to the manager there was a checklist. Which tool did the BPM analyst use in order to find out the root cause?

  A. 5 Whys
  B. 5 Whats
  C. 5 Whens
  D. 5 Whos
  A. 5 Whys

• Question 22:

  On a project, the BPM analyst defined the following to identify the Key Performance Indicator (KPI):

  - The goal of the project was to improve the efficiency of the process.

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  The concern was that the process was not fast enough.

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  The Critical to Quality (CTQ) was the speed of the process.

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  The client was interested in the cycle time of the process.

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  The time stamps at the beginning and at the end of the process are captured. Which step did the BPM analyst fail to perform in identifying the KPI?

  A. Know the client objectives
  B. Know how to define the client's KPI
  C. Know the process decision makers
  D. Know the client's Service Level Agreements (SLAs)
  C. Know the process decision makers

• Question 23:

  A BPM analyst is modeling the process for acquiring an account. During an interview with the customer service supervisor, the BPM analyst was provided with a Responsible, Accountable, Consulted, Informed (RACI) chart that had been created with the key roles and activities in the process.

  

  The BPM analyst used the contents of the RACI chart to fill in the Details fields in Blueworks Live for the activity "Enter Application". According to the RACI chart for the activity "Enter Application", who is the Participant?

  A. Customer Service Agent
  B. Customer Service Supervisor
  C. Customer Relations Advisor
  D. Customer Account Manager
  A. Customer Service Agent

• Question 24:

  A BPM analyst is working with a facilities manager to map out a process that lists the responsibilities of the facilities manager. In the event of a damage to a building, the facilities manager must take the following actions.

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  If the damage is caused by fire, the facilities manager must immediately call the fire service.

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  If there is anyone injured, the facilities manager must immediately call the nearby hospital ambulance service.

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  If the damage is greater than $5000, the facilities manager must notify the insurance agent immediately.

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  The facilities manager must always submit a damage report to the building manager within 1 week of the incident. How should the BPM analyst model this process?

  A. Exhibit A
  B. ExhibitB
  C. ExhibitC
  D. ExhibitD
  C. ExhibitC

• Question 25:

  A company that processes applications has been using IBM Business Process Manager V8.0 over the last year. The company has asked IBM to analyze its processes in production because it wants to continue improving its processes. The IBM BPM team sends a BPM analyst. What should the BPM analyst do?

  A. Use the Discovery View in Blueworks Live to perform inspection on the process.
  B. Use the Analyze feature in Blueworks Live to perform Historical and Simulation Analysis.
  C. Use the Optimizer in IBM Business Process Manager V8.0 to perform Historical and Simulation Analysis.
  D. Use the Process Inspector in IBM Business Process Manager V8.0 to perform inspection on the process.
  C. Use the Optimizer in IBM Business Process Manager V8.0 to perform Historical and Simulation Analysis.

• Question 26:

  A company needs to improve their hiring process and has requested a BPM analyst to define a future state process. After analyzing the current state process, the BPM analyst found many opportunities for improvement which could lead this initiative into a 5 year project. How should the BPM analyst map the future state process?

  A. Map a short term process which includes only low effort opportunities.
  B. Map one single process which includes all improvement opportunities.
  C. Build a short term and a long term future state process road-map through prioritization of the opportunities.
  D. Build a roadmap of processes for all releases in the next 5 years by categorizing the opportunities into individual releases.
  C. Build a short term and a long term future state process road-map through prioritization of the opportunities.

• Question 27:

  A BPM analyst is discovering a process where the subject matter experts are explaining what to do when process instances fail during system maintenance. Which symbol in the BlueWorks Live should the BPM analyst use to define this process?

  

  A. Exhibit A
  B. Exhibit B
  C. Exhibit C
  D. Exhibit D
  B. Exhibit B

• Question 28:

  A BPM analyst is documenting process problems during a discovery session. As a problem is raised, what are the two key factors the BPM analyst needs to capture about each problem to be able to prioritize them later?

  A. The solution to the problem.
  B. When the problem first occurred and how often it occurred in each milestone.
  C. Severity and frequency of the problem at the process, milestone, or activity level.
  D. Who is the participant when the problem occurs and what other tasks does that participant complete.
  C. Severity and frequency of the problem at the process, milestone, or activity level.

• Question 29:

  The project manager needs assistance from the BPM analyst to determine the initial level of effort for processes in a process inventory. For each process, the BPM analyst should provide a list of process details that include:

  A. Process Owner, Short Description, Size and Complexity, Milestones
  B. Process Owner, Short Description, Size and Complexity, Risk and Pain
  C. Process Participants, Process Owner, Short Description, Milestones
  D. Process Participants, Process Owner, Short Description, Risk and Pain
  B. Process Owner, Short Description, Size and Complexity, Risk and Pain

• Question 30:

  A BPM analyst is defining a mortgage loan approval process where the Business Process Management System (BPMS) will get the credit score of the applicant from the Credit Bureau and validate if the loan can be approved for the applicant. The BPM analyst must add this activity:

  A. as an Ad-Hoc Event.
  B. to a System Lane.
  C. to both a Human Participant and System Lane.
  D. to a Human Participant Lane who had the prior task.
  B. to a System Lane.