Salesforce B2B-SOLUTION-ARCHITECT Online Practice Questions and Exam Preparation

Salesforce B2B-SOLUTION-ARCHITECT Online Questions & Answers

• Question 81:

  Universal Containers (UC) is currently utilizing Salesforce Revenue Cloud, Service Cloud, and Field Service for its internal Sales teams, call center, and field service teams. The field service team has asked for new data visibility around Sales and Service data because customers in the field will often ask about sales orders that typically exist within Revenue Cloud.

  What is an immediate consideration a Solution Architect should provide regarding giving this kind of data access?

  A. Generate a new permission set that grants access to the Order object and assign it to the field service users.
  B. Generate a new profile that grants access to the Order object and assign it to the field service users.
  C. Provide the field service team with CPQ licenses to view Order data.
  D. Provide the field service team with a Sales Cloud license to view Order data.
  A. Generate a new permission set that grants access to the Order object and assign it to the field service users.

• Question 82:

  Universal Containers (UC) is currently utilizing Sales Cloud and Revenue Cloud for its direct Sales team. UC would like to create an indirect Sales team with its vendors using Experience Cloud as the front end with the same kind of quoting functionality the direct Sales team uses within Revenue Cloud. However, UC wants to ensure that data from the internal direct Sales team is not visible to the external indirect Sales team in Experience Cloud.

  What is the first configuration a Solution Architect should consider when implementing Experience Cloud in this scenario?

  A. Make internal organization-wide defaults Public Read Only to create external visibility.
  B. Enable External Sharing Model to create external organization-wide defaults.
  C. Start creating Sharing Sets for Experience Cloud users to access Sales Cloud.
  D. Add Indirect Sales Team to existing Direct Sales Team Role Hierarchy.
  B. Enable External Sharing Model to create external organization-wide defaults.

• Question 83:

  A Solution Architect is presenting a design for the Phase 1 rollout of a B2B multi-cloud solution that includes CPQ and B2B Commerce using the CPQ B2B Commerce Connector. During the presentation, business stakeholders push bade on some of the key design aspects. The business is keen to have the product images and SCO data pushed back to CPQ from 828 Commerce, which is not incorporated in the current design. Further, the business wants the Solution Architect to find a way to map discounts and promotions in 828 Commerce to CPQ pricing and add that to the Phase 1 deliverables.

  Which two responses should a Solution Architect present to the stakeholder s?

  Choose 2 answers

  A. There are significant differences in the discounting models and options between B2B Commerce and CPQ, and for that reason, it is better to handle them separately. without syncing to CPQ.
  B. Product Images and SCO data are B2B Commerce specific metadata. It is recommended to keep them only in 828 Commerce, and not push to CPQ.
  C. Map the product images from B2B Commerce to CPQ, by passing the URL of the image File from CC Product to Product2 object. SEO data sync will require additional customization and it is recommended for Phase 2.
  D. Map the discounts and promotions to Additional Discounts field on the quote Int. However, we would need to ensure that the price rules do not run for quotes originated from B2B Commerce unless there is a specific business need.
  A. There are significant differences in the discounting models and options between B2B Commerce and CPQ, and for that reason, it is better to handle them separately. without syncing to CPQ.
  B. Product Images and SCO data are B2B Commerce specific metadata. It is recommended to keep them only in 828 Commerce, and not push to CPQ.

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  Explanation/Reference:

• Question 84:

  Universal Containers (UC) is about to complete the first phase of its digital transformation with its new Lead to Invoice process that incorporates several clouds like Sales Cloud, Service Cloud, Revenue Cloud, Experience Cloud, and MuleSoft. UC is now creating a Center of Excellence and focusing on a purely Agile methodology for working on new releases. UC wants to understand some of the considerations around release planning.

  What are two recommendations a Solution Architect should make to ensure UC's releases to production work within its release schedule and there are no delays in future releases?

  Choose 2 answers

  A. Fix the scope of the sprint during release planning regardless of how long it takes.
  B. Create a regular sprint cadence across the different teams to demonstrate new functionality.
  C. Use the last sprint of the release to stabilize it and eliminate identified issues.
  D. Utilize the last sprint to include functionality that was missed from previous sprints.
  A. Fix the scope of the sprint during release planning regardless of how long it takes.
  B. Create a regular sprint cadence across the different teams to demonstrate new functionality.

• Question 85:

  Universal Containers (UC) recently completed its migration to Lightning Experience, with sales users automatically moving to Lightning. This initiative was a massive undertaking by UC, as it had a tremendous amount of legacy functionality migrated over to Lightning from Classic. The CIO would like to make sure that UC is able to track adoption of the migrated functionality over from Classic to Lightning and what specifically was migrated.

  Which two proposals should a Solution Architect recommend?

  Choose 2 answers

  A. Provide the CIO the ability to roll back all changes once they feel Lightning is not adequate for their needs.
  B. Track Adoption Rates within the Lightning Usage, and monitor a change in metrics within existing reports and dashboards.
  C. Provide the CIO a list of the User Stories around the new functionality and the Gap Analysis done between Classic and Lightning.
  D. Align with the CIO around the fact that while the functionality has been migrated, the data created between Classic and Lightning will remain exactly the same.
  B. Track Adoption Rates within the Lightning Usage, and monitor a change in metrics within existing reports and dashboards.
  C. Provide the CIO a list of the User Stories around the new functionality and the Gap Analysis done between Classic and Lightning.

• Question 86:

  Universal Containers (UC) acquired two companies. As part of its transformation and consolidation program, UC needs to bring all of its disparate partner strategies together and see what can be combined across all of its indirect sales channels. Each company currently has its own Salesforce environment utilizing Sales Cloud and Experience Cloud for Partners. Each company also follows its own unique business processes for partners. However, UC has recently developed a new vision and journey focused on a single indirect channel with a single Salesforce environment aligned to its corporate strategy.

  Given UC's new journey for engaging its indirect channel, what are the next two steps the Solution Architect should recommend?

  Choose 2 answers

  A. Completely unify all the channel strategies under the acquiring company's brand and strategy.
  B. Tell the stakeholders to focus on having a single Partner Community across all channels with a singular branding.
  C. Create an adoption plan for the Direct Sales team to engage with the Indirect Sales team in a sell-with model within the new Partner Communities.
  D. Identify the need for multiple Partner Communities by Indirect Sales Channel with branding and content specific to each channel.
  A. Completely unify all the channel strategies under the acquiring company's brand and strategy.
  B. Tell the stakeholders to focus on having a single Partner Community across all channels with a singular branding.

• Question 87:

  Universal Containers (UC) is about to undergo its first release of its digital transformation initiative across clouds like Sales Cloud, B2B Commerce, Marketing Cloud Account Engagement, Experience Cloud, and MuleSoft. UC recently developed its Center of Excellence (CoE) model and is working on how to make sure its developers and administrators can go through a continuous release cycle. The product owner would like to make sure no work is overridden in sandboxes or production.

  What is the first thing a Solution Architect should recommend within UC's DevOps setup?

  A. Make sure the developers all have access to the CLI so that they can package and push their changes to the next environment.
  B. Appoint a release manager who will keep track of all changes made and which changes have been deployed to the QA, SIT, and UAT environments as part of the sprint.
  C. Appoint a release manager who will set up the required environments and automated deployments in tandem with a source control based development process.
  D. Set up a source control based development process that's understood and followed by administrators and developers.
  D. Set up a source control based development process that's understood and followed by administrators and developers.

• Question 88:

  Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.

  What is one of the key benefits the Solution Architect should address within the context of the demo?

  A. Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.
  B. Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.
  C. Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.
  D. Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.
  C. Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.

• Question 89:

  Universal Containers (UC) recently went live with a multi-cloud implement at ton consisting of Experience Cloud, Service Cloud, and Marketing Cloud Account Engagement. The UC Marketing team wants to generate Marketing Cloud Account Engagement emails using the same dynamic content that users access in Experience Cloud. They want to trigger Marketing Cloud Account Engagement emails based on certain user actions while keeping the content dynamic and configurable via a user- friendly mechanism.

  Which approach should a Solution Architect recommend m this case?

  A. Consider finding AppExchange packages that support this functionality on Experience Cloud and Marketing Cloud Account Engagement.
  B. Use Salesforce CMS on Experience Cloud and the new Marketing Cloud Account Engagement Lightning Email Experience.
  C. Change the data model to support sending Marketing Cloud Account Engagement email via the Experience cloud site.
  D. Build a custom application using Lightning Web Components to make the email content dynamic and configurable.
  B. Use Salesforce CMS on Experience Cloud and the new Marketing Cloud Account Engagement Lightning Email Experience.

• Question 90:

  Universal Containers uses an ERP as system of record (SOR) for its product data, and Sales Cloud and Revenue Cloud for its sales data. The Product data must be synced with Salesforce so that sales representatives can add the products to their Opportunities and Quotes. As Products are deactivated within the ERP, they should no longer be available. Since Sales Cloud is the SOR for Opportunities and Revenue Cloud is the SOR for Quotes, the Solution Architect has been asked to come up with an archiving strategy that preserves Opportunity and Quote data related to these deactivated products m Salesforce for historical reference.

  What should a Solution Architect recommend to manage the deactivation of the Products and archiving of the Saks data?

  A. Delete the Product in Salesforce once it is deactivated in the ERP. Archive the Opportunity and Quote data m a third-party system and bring back into Salesforce as External Objects.
  B. Remove the Product from active Opportunities and Quotes. Archive the Opportunity and Quote data in a third-parry system and bring back into Salesforce as External Objects.
  C. Deactivate the Product m Salesforce once it is deactivated m the ERP. Archive the Opportunity and Quote data in a third-party system and bring back into Salesforce as External Objects.
  D. Deactivate the Product in Salesforce once it is deactivated m the ERP. Mark the Opportunity and Quote data in Salesforce as inactive so they do not show up in reporting.
  C. Deactivate the Product m Salesforce once it is deactivated m the ERP. Archive the Opportunity and Quote data in a third-party system and bring back into Salesforce as External Objects.