Salesforce B2B-SOLUTION-ARCHITECT Online Practice Questions and Exam Preparation

Salesforce B2B-SOLUTION-ARCHITECT Online Questions & Answers

• Question 1:

  Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool. Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?

  A. Use the existing survey tool by integrating the responses to the Service Appointment and Service Resource record.
  B. Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.
  C. Select an AppExchange app that sends a survey to each customer after a work order is completed.
  D. Use the existing survey tool by integrating the responses to Case number and User record.
  A. Use the existing survey tool by integrating the responses to the Service Appointment and Service Resource record.

• Question 2:

  A Solution Architect hat been hired to consult Ace Computers with its integration solution. Ace Computers has a combination of four on-premise and cloud systems with data that need to be integrated to Salesforce. Ace Computers expects to have large data volumes and wants to minimize impact on end-user operations during business hours.

  Which integration solution should the Solution Architect recommend for the company's business needs?

  A. Salesforce Data Loader
  B. MuteSoft Anypoint Platform
  C. MuteSoft Composer
  D. Platform Events
  B. MuteSoft Anypoint Platform

• Question 3:

  A Solution Architect has been hired to help design and implement a quoting solution for AC Computers on Salesforce to support omni-channel selling. During discovery with the client, the Solution Architect learns AC Computers currently uses spreadsheets to manage its pricing and product catalog, which includes thousands of SKUs with a variety of attributes that determine pricing. The current quoting process is long and tedious because it requires a sales representative to find individual products and manually input that information into Salesforce.

  The Sales team complains that they are spending too much time searching for the right product and Product Management is spending too much time trying to manage SKUs. AC Computers wants to move away from manual quoting processes and toward simplifying its product catalog.

  Which recommendation should the Solution Architect make given the business requirements?

  A. Work alongside client stakeholders to perform a SKU optimisation; implement Salesforce CPQ product catalog and guided selling.
  B. Work alongside client stakeholders to perform a SKU optimisation; implement Salesforce Order Management and special pricing.
  C. Create Products and Price Books in Salesforce for the current product catalog to streamline future pricing and product catalog management; implement Salesforce CPQ product catalog and guided selling.
  D. Create Products and Price Books m Salesforce for the current product catalog to streamline future pricing and product catalog management; implement Salesforce Order Management and special pricing.
  C. Create Products and Price Books in Salesforce for the current product catalog to streamline future pricing and product catalog management; implement Salesforce CPQ product catalog and guided selling.

• Question 4:

  At Custom Cabinets LLC, the service appointments often span over multiple days bot are 2 to 4 hours in duration per day. The company would like to optimize the service resource's day and have them see as many customers as possible. Additionally, Custom Cabinets LLC would like a customer service representative to follow up with the customer once the field work has been completed.

  Which approach should the Solution Architect take to meet these requirements?

  A. Leverage declarative automata to done Service Appointments for multiple days. Like declarative automation to send a follow-up email to the customer.
  B. Leverage out-of-the-box Salesforce Field Service Work Types and out-of-the-box Multiday Service Appointments. Use declarative automation to create a follow-up Case for customer service.
  C. Leverage out-of-the-box Salesforce Field Service Multiday Service Appointments. Use declarative automation to send a follow-up email to the customer.
  D. Leverage out-of-the-box Salesforce Field Service Work Types and declarative automation to clone Service Appointments for multiple days. Use declarative automation to create a follow-up Case for customer service.
  C. Leverage out-of-the-box Salesforce Field Service Multiday Service Appointments. Use declarative automation to send a follow-up email to the customer.

• Question 5:

  AC Computers has decided to extend its existing Sales Cloud solution by implementing Service Cloud and Marketing Cloud Account Engagement. AC Computers has defined two different work streams for Service Cloud and Marketing Cloud Account Engagement and wants each workstream to work iteratively in separate sandboxes and migrate to a single sandbox for UAT and integration testing. With the multiple workstreams, AC Computers needs a more rigorous change management process and an audit process.

  Which two options should AC Computers consider to support both implementation workstreams? Choose 2 answers

  A. Use multiple development sandboxes and merge the workstream builds using change sets.
  B. Use a version control system and CLI-based deployment tools to merge the workstream builds.
  C. Use scratch orgs and continuous deployment tools to merge the workstream builds.
  D. Use package-based deployments and scratch orgs to merge the workstream builds.
  A. Use multiple development sandboxes and merge the workstream builds using change sets.
  C. Use scratch orgs and continuous deployment tools to merge the workstream builds.

• Question 6:

  Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without

  finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines.

  With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's workload. Sales representatives should only call back customers if there is an upsell or cross-

  sell opportunity.

  Which three recommendations should a Solution Architect make to meet these needs' Choose 3 answers

  A. Create an opportunity when a customer clicks a cross-sell or upsell email link.
  B. Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.
  C. Set up lead nurturing with Marketing Cloud and automate emails through journeys.
  D. Stop creating leads in Sales Cloud for abandoned carts.
  E. Put all leads from the abandoned carts in a queue.
  A. Create an opportunity when a customer clicks a cross-sell or upsell email link.
  B. Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.
  C. Set up lead nurturing with Marketing Cloud and automate emails through journeys.

• Question 7:

  Refer to the images below:

  

  As part of its solution to accelerate overall sales. Universal Containers (UC) has chosen to implement a CPQ solution using Salesforce CPQ. As part of the CPQ solution, there is a requirement to retain UC's ERP as the Pricing and Product

  master.

  UC's business process results in Products and Pricing being updated sporadically once a week, and then on a much larger scale on a monthly basis, which could result in a large amount of records that need to be updated in Salesforce.

  Which strategy should the Solution Architect choose to handle this scenario?

  A. Option A, utilizing a VF/Lightning component in combination with an Apex Controller to make a REST call to the external service
  B. Option 6, utilizing Process Builder and Platform Events to communicate with the external services Subscriber Listener
  C. Option C, utilizing a VF/Lightning component in combination with an Apex Controller to make a call utilizing the Streaming API
  D. Option D, utilizing an external ETL tool to batch load the records into Salesforce
  D. Option D, utilizing an external ETL tool to batch load the records into Salesforce

• Question 8:

  Ohana Cirrus (OC) has around 1,500 support agents working in its global support center operating 24/7 across multiple channels. This center handles around 30,000 cases per day. OC currently uses a custom-developed solution to manage

  customer complaints and is planning to replace it with a new Salesforce solution. The current system contains more than 250 million records including some still being processed.

  Which three recommendations should a Solution Architect suggest to migrate to the new application in the most efficient manner?

  Choose 3 answers

  A. Use an interface to copy data from the legacy complaint system to Salesforce using a scheduled MuleSoft batch.
  B. Migrate archived data to Heroku and active and semi-active data to Salesforce.
  C. Migrate all complaint records m the Case object to provide a 360-degree customer view.
  D. Use Deferred Sharing Calculations to avoid record sharing calculations during data migration.
  E. Use an EU tool that uses the Salesforce Bulk API to migrate the data from the legacy system to the new system.
  B. Migrate archived data to Heroku and active and semi-active data to Salesforce.
  D. Use Deferred Sharing Calculations to avoid record sharing calculations during data migration.
  E. Use an EU tool that uses the Salesforce Bulk API to migrate the data from the legacy system to the new system.

• Question 9:

  Different teams at Universal Containers (UC) are experiencing challenges using their existing tools. The Sales team can only access their application from the office, the Marketing team has to manually import leads coming from the website into their campaign tool, and the Support team lacks a communication history repository between email, social networks, and calls. The website was developed by the IT team, and the Legal team is responsible for the Consent Management Platform used to meet GDPR requirements.

  UC wants to improve its relationship with customers, so a digital redesign program is starting with the goal of moving to Salesforce solutions.

  Which three steps are necessary to set up a program roadmap?

  Choose 3 answers

  A. Identify the high-level workload capacity and planning of the IT and Legal teams.
  B. Prioritize the transformation of activities involving the least development.
  C. Create project plans for each of the projects that will be on the roadmap.
  D. Prioritize the transformation of activities related to customers' interactions.
  E. Explain how the program contributes to the business's goals.
  A. Identify the high-level workload capacity and planning of the IT and Legal teams.
  C. Create project plans for each of the projects that will be on the roadmap.
  E. Explain how the program contributes to the business's goals.

• Question 10:

  Universal Containers (UC) sells automotive spare parts through a large network of partner retail outlets. UC's business model relies on partners (retail outlets) reaching out to UC to get access to its product catalog, selecting the product(s) they require, and then making bulk purchases. The partners occasionally reach out to UC sales representatives for advice or clarifications regarding particular SKUs on an opportunity on which they are co-sellers.

  UC wants to offer discounts to partners who make large purchases. Further, UC wants to provide its partners with reports detailing their sales, including reports that summarize sales by partner, to help UC classify its partners accordingly.

  Which solution should a Solution Architect recommend to meet UC's requirements?

  A. Sales Cloud, B2B Commerce, and Partner Relationship Management
  B. Sales Cloud, B2B Commerce, and Customer Community
  C. Sales Cloud, Service Cloud, and Partner Relationship Management
  D. Sales Cloud, Partner Relationship Management, and Einstein
  A. Sales Cloud, B2B Commerce, and Partner Relationship Management