Salesforce B2B-SOLUTION-ARCHITECT Online Practice Questions and Exam Preparation

Salesforce B2B-SOLUTION-ARCHITECT Online Questions & Answers

• Question 71:

  Universal Containers (UC) is undergoing a full digital transformation and has chosen Salesforce as one of the main components. UC will use Sales Cloud for online activities, CPQ for quote generation and renewals. B2B Commerce for online orders through its partnerships and vendors, an external ERP for fulfillment and invoicing, and Marketing Cloud for customer outreach. UC wants to create fluidity between the entire application landscape, and an integration between systems is required.

  The application is expected to be able to generate an order based on any of the channels outlined above, and be utilized in UC's outreach to its customers.

  Where should a Solution Architect recommend the system of record (SOR) be for all orders going forward?

  A. In the ERP Order Object
  B. Salesforce Custom Object
  C. Salesforce Order Object
  D. B2B Commerce Order Object
  C. Salesforce Order Object

• Question 72:

  Universal Containers (UC) has its product and primary pricing in an ERP. For data consumption to other systems, the ERP is integrated to a separate third-party data warehouse. The cart-to-quote process is supported by Salesforce's multi-cloud solution spanning Sales Cloud, CPQ, and B2B Commerce.

  The sales process is structured so that the customers add products to the cart through the Storefront and request a quote from UC's sales representatives. The representatives can work on the quote in CPQ and push back the updated pricing to the Storefront. The overall pipeline is tied back to opportunities and opportunity products for forecasting.

  Where does UC house the system of record for its sales process?

  A. Salesforce B2B Commerce
  B. Salesforce CPQ
  C. Salesforce Sales Cloud
  D. Third-party data warehouse
  C. Salesforce Sales Cloud

• Question 73:

  Universal Containers (UC) is adding to its existing Salesforce implementation and currently uses Saks Cloud and Service Cloud. UC is looking to add Salesforce Field Service and Experience Cloud to allow its third-party contractors easier access to the data they need and to provide its customers a way to self-service.

  UC has expressed interest m allowing its customers to be able to self-schedule maintenance work on their Assets. UC wants a solution to display scheduling options for the next month to its customers.

  What should a Solution Architect consider m a potential solution?

  A. Lightning Web Components Calendar Module
  B. Appointment-Assistant Self Service Scheduling
  C. Salesforce Scheduler
  D. Standard Salesforce Asset Calendar
  C. Salesforce Scheduler

• Question 74:

  Universal Containers (UC) is a global organisation that wants to establish a 628 Commerce site to meet changing customer expectations and expand into new markets. These expectations include being able to self-serve 24x7 and get automated updates on orders. There are existing sales channels used at UC. Including a standard Sales team as well as a partner sales channel.

  The sales leader met with a Solution Architect and shared that they want to grow their digital capabilities over the next 2 years. Time is of the essence and the sales leader needs to have the ecommerce solution in place as soon as possible to capture market share in new geographies before other competitors move in. The executive team has promised prompt access to key stakeholders as needed.

  What is the appropriate next step 'or the Solution Architect?

  A. Propose the introduction of B2B Commerce and CPQ to address the key areas of need such as global commerce, complex pricing, quoting and discounting needs; highlight the key features 6r>a the alignment of the features to the needs outlined.
  B. Propose a set of high-level design options with architecture diagrams depicting the potential elements of a solution that would meet the needs of the enterprise, including pros and cons to help the stakeholders make final decisions.
  C. Recommend in iterative rollout strategy for one of the new geographies where B2B Commerce is first rolled out to secure first mover status, while the Solution Architect gathers more requirements around other capabilities and requirements, and then roll those out over subsequent phases.
  D. Recommend discovery meetings with additional stakeholders to gather information on the functional and technical requirement across the sales and other functional areas, then provide a recommendation based on information gathered to deliver an MVP.
  C. Recommend in iterative rollout strategy for one of the new geographies where B2B Commerce is first rolled out to secure first mover status, while the Solution Architect gathers more requirements around other capabilities and requirements, and then roll those out over subsequent phases.

• Question 75:

  Universal Containers (UC) is looking to implement a CPQ + 626 Commerce multi-cloud solution and use the CPQ 626 Commerce Connector to keep the two in sync. As part of this implementation, UC is looking to be able to have a streamlined product and pricing experience. As UC would like to sell product kits with tiered pricing through the self-service storefront, it would like to ensure this model can be supported effectively.

  Which two considerations should a Solution Architect keep in mind for the implementation?

  Choose 2 answers

  A. for supporting kits in the B2B Commerce Storefront, they need to create equivalent bundle products on the CPQ side.
  B. For the described multi-cloud solution, it is a best practice to set the CPQ precision to two decimal points.
  C. On the CPQ 826 Commerce Connector, the default mapping of tiered pricing in 826 Commerce is to Discount Schedules in CPQ.
  D. It is important to ensure the Price Rules run for Quotes initiated via 628 Commerce Storefront to maintain consistency in business rules being applied.
  A. for supporting kits in the B2B Commerce Storefront, they need to create equivalent bundle products on the CPQ side.
  C. On the CPQ 826 Commerce Connector, the default mapping of tiered pricing in 826 Commerce is to Discount Schedules in CPQ.

• Question 76:

  Universal Containers (UC) currently utilizes Sales Cloud and Experience Cloud for its customers. For the next phase in its digital transformation, UC would like to enable its vast dealer network with the kinds of tools its direct Sales teams are currently using. UC is considering Partner Communities (PRM) on Experience Cloud. UC's concern at the moment is making sure that its dealer network only gets access to the opportunities they themselves bring to UC or that UC submits to the dealer to close. This is a concern for the VP of direct sales who has issues with bringing PRM in at all.

  What is the initial suggestion a Solution Architect should provide to make Partner Communities work for UC?

  A. Create two account lookups on the opportunity, one for dealer and one for partner company, and create sharing rules to share the records.
  B. Create public groups of partner companies and users at dealers, and share the opportunities using sharing rules.
  C. Utilize the external sharing model to differentiate the sharing models between Internal Sales users and External Communities users.
  D. Utilize the same sharing model within the Partner Community that customers are currently using within the Customer Community.
  C. Utilize the external sharing model to differentiate the sharing models between Internal Sales users and External Communities users.

• Question 77:

  Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi-cloud architecture, B2B Commerce, for building the storefront and Service Cloud Web2Case for offering case management

  functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site.

  Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the case volume?

  Choose 2 answers

  A. Offload the number of cases received via Web2Case by using Email2Case.
  B. Implement Case Deflection.
  C. Disable anonymous users on the site.
  D. Plan and conduct User Adoption Trainings for resellers on how to use the site.
  A. Offload the number of cases received via Web2Case by using Email2Case.
  C. Disable anonymous users on the site.

• Question 78:

  Universal Containers (UC) is currently using Sales Cloud, Revenue Cloud, Experience Cloud, and B2B Commerce. B2B Commerce and Experience Cloud are used for UC's end customers while the direct Sales team sells with partners through Revenue Cloud. However, partners want to work digitally versus through email.

  The direct Sales team has asked the CIO how they can expose their Revenue Cloud capabilities to their partners and vendors using Salesforce. The CIO knows they are currently using B2B Commerce for customers and is wondering if they can do something similar for partners by exposing CPQ capabilities in Experience Cloud for partners.

  What are two questions a Solution Architect should ask when evaluating either B2B Commerce or CPQ for partners via Experience Cloud? Choose 2 answers

  A. Will partners be using CPQ to sell to our customers that are utilizing our B2B Commerce tool today?
  B. Does the direct Sales team co-sell with partners or sell to partners in this new channel model?
  C. Do partners need to do complex configurations or create their special pricing?
  D. What do we need to invest in order to build the channel and where does that investment come from?
  A. Will partners be using CPQ to sell to our customers that are utilizing our B2B Commerce tool today?
  C. Do partners need to do complex configurations or create their special pricing?

• Question 79:

  Big Server Company sells complex server solutions to customers through a reseller channel. Resellers will purchase complex servers as well as have warehouses to store quick need products for their customers, such as additional hard drives and cables. Big Server Company currently uses Salesforce CPQ for its Sales team. Big Server Company would like to be able to give resellers easy access to purchase warehouse type products through B2B Commerce; however, the company would also like to allow resellers to request additional discounts for large volume orders from the Sales team.

  Which recommendation should a Solution Architect make to integrate B2B Commerce and Salesforce CPQ to accomplish this request.

  A. Utilize an integration software, like MuleSoft, to sync carts and pricing between B2B Commerce and Salesforce CPQ.
  B. Implement the Salesforce CPQ and Billing and CPQ B2B Commerce Connector and use the Cart to Quote flow to sync the cart to Salesforce CPQ, and have a reseller price rule adjust pricing for the reseller based on volume.
  C. Create a request special pricing button in B2B Commerce that will create an opportunity for the sales representative and allow the sales representative to follow up.
  D. Implement the Salesforce CPQ and Billing and CPQ B2B Commerce Connector and use the Cart to Quote flow to create a quote from the Resellers Cart, allowing a sales representative to configure discounts and sync back to cart.
  B. Implement the Salesforce CPQ and Billing and CPQ B2B Commerce Connector and use the Cart to Quote flow to sync the cart to Salesforce CPQ, and have a reseller price rule adjust pricing for the reseller based on volume.

• Question 80:

  PandC Hardware is a large manufacturer of computer components and already has an extensive Salesforce technology stack including MuleSoft, Sales Cloud, Service Cloud, and Field Service, as well as Shield capabilities. PandC Hardware is in the process of launching an online store based on Salesforce technology that's supposed to go live in 6 weeks. PandC Hardware needs to analyze performance to identify bottlenecks and optimize the configuration using its agile process with weekly releases. So far, PandC Hardware has covered similar requirements for other technologies using a third-party monitoring and alerting tool it deployed in the cloud.

  What are two viable options a Solution Architect should explore in more detail with the client?

  Choose 2 answers

  A. Leverage Shield Event Monitoring and MuleSoft to provide monitoring data to the third- party monitoring and alerting solution that's already in place at PandC Hardware.
  B. Leverage Shield Event Monitoring in conjunction with the Salesforce Debug Logs, and establish a regular review process for the Operations and Administration team.
  C. Leverage the B2B Commerce built-in performance monitoring dashboard to analyze performance in near real time.
  D. Leverage Shield Event Monitoring in combination with the CRM Analytics Event Monitoring app as a simple out-of-the-box solution.
  A. Leverage Shield Event Monitoring and MuleSoft to provide monitoring data to the third- party monitoring and alerting solution that's already in place at PandC Hardware.
  C. Leverage the B2B Commerce built-in performance monitoring dashboard to analyze performance in near real time.