Apple APPLE-DEVICE-SUPPORT Online Practice Questions and Exam Preparation

Apple APPLE-DEVICE-SUPPORT Online Questions & Answers

• Question 111:

  What are Pencil Model 2 compatible with?

  A. iPad Pro 11-inch (1st generation and later)
  B. iPad Pro 12.9-inch (3rd generation and later)
  C. Pad mini (6th generation)
  D. iPad Air (4th generation and later)
  A. iPad Pro 11-inch (1st generation and later)
  B. iPad Pro 12.9-inch (3rd generation and later)
  C. Pad mini (6th generation)
  D. iPad Air (4th generation and later)

• Question 112:

  Which tool should you use first to troubleshoot Mail connectivity issues in macOS?

  A. Message Viewer
  B. Network Diagnostics
  C. Wireless Diagnostics
  D. Connection Doctor
  D. Connection Doctor

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  Connection Doctor is a built-in tool in Mail that helps you diagnose and fix problems with your email accounts and connections. It shows the status of each account, whether it is online or offline, and any errors that occurred. It also lets you test the connection to the incoming and outgoing mail servers, and view the details of the connection attempt. Connection Doctor is the first tool you should use when you encounter Mail connectivity issues in macOS, as it can help you identify the source and nature of the problem quickly and easily. References: = Apple Device Support Exam Prep Guide, page 11; [Mail User Guide for Mac], section "Check the status of your email accounts".

• Question 113:

  Select three responses.

  Which three steps should you take if your iPad stops responding to your keyboard or trackpad that's connected with the Smart Connector?

  A. Go to Settings > General > Trackpad and Mouse > Reset.
  B. Restart your iPad.
  C. Remove any other iPad case or cover.
  D. Contact AppleCare.
  E. Update your iPad to the latest version of iPadOS.
  B. Restart your iPad.
  C. Remove any other iPad case or cover.
  E. Update your iPad to the latest version of iPadOS.

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  The Smart Connector is a magnetic port that allows you to connect compatible accessories, such as the Smart Keyboard or the Magic Keyboard, to your iPad. Sometimes, your iPad may stop responding to your keyboard or trackpad that's connected with the Smart Connector. This could be due to various reasons, such as software issues, dirt or debris on the connectors, or interference from other cases or covers. According to the Apple Device Support Reference Materials, the following steps can help you troubleshoot the problem: Restart your iPad. This can resolve many software glitches that may prevent your iPad from recognizing your accessory. To restart your iPad, press and hold the Top button and either volume button until the power off slider appears. Drag the slider, then wait for 30 seconds for your device to turn off. To turn your device back on, press and hold the Top button until you see the Apple logo. Remove any other iPad case or cover. Some cases or covers may interfere with the Smart Connector or the accessory's magnets, causing connection issues. Make sure you remove any other case or cover from your iPad before attaching your accessory. Also, make sure the Smart Connector and the accessory's connectors are clean and free of any dirt or debris. You can use a soft, lint-free cloth to gently wipe the connectors. Update your iPad to the latest version of iPadOS. Updating your iPad can ensure that you have the latest features and bug fixes that may improve the compatibility and performance of your accessory. To update your iPad, go to Settings > General > Software Update and follow the onscreen instructions. References: Allow USB and other accessories to connect to your iPhone, iPad, or iPod touch.

• Question 114:

  Files App, what storage format does it support?

  A. EX-FAT
  B. NTFS
  C. MS-DOS (FAT)
  D. Mac OS Extended
  E. APFS
  A. EX-FAT
  C. MS-DOS (FAT)
  D. Mac OS Extended
  E. APFS

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  The Files app is an app that lets you browse, organize, and manage files stored on your device, iCloud Drive, and external storage devices. The Files app supports different storage formats for external storage devices, such as USB drives and SD cards. According to Apple, the supported formats are EX-FAT, MS-DOS (FAT), Mac OS Extended (HFS+), and APFS. These formats allow the Files app to read and write files on the external storage devices. The Files app does not support NTFS, which is a format used by Windows. NTFS is not compatible with the Files app, and the Files app can only read files from NTFS-formatted devices, but not write or modify them. To use an NTFS- formatted device with the Files app, you need to reformat it to one of the supported formats using a Mac or PC. References: Connect external storage devices to iPhone - Apple Support, The Complete Guide to Using External Storage on iOS and iPadOS - Gizmodo

• Question 115:

  Select two.

  What methods can you use to lock notes in the Notes app?

  A. Custom Notes Password
  B. PIN
  C. Apple ID password
  D. Mac Login Password
  E. Face ID
  A. Custom Notes Password
  E. Face ID

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  In the Notes app, you can lock notes to protect your sensitive information. You can access your locked notes using your device passcode or a custom password. If you have multiple Notes accounts, you choose the locking method for each account (for example, your iCloud account). You can also use Face ID or Touch ID to access your locked notes, if you enable this option in the settings. To lock notes with a custom password, you need to go to Settings > Notes > Password, choose an account, and tap Use Custom Password. To lock notes with Face ID, you need to go to Settings > Notes > Password, choose an account, and turn on Face ID. To lock or unlock a note, you need to tap the More button and then tap the Lock icon. You can also lock or unlock all notes in the Notes app by tapping the Lock icon in the bottom toolbar. References: Lock your notes on iPhone - Apple Support, How to Lock Your Secrets in the Notes App (and Why You Should) -Lifehacker

• Question 116:

  Which are two requirements to sync Safari profiles automatically between devices? (Select two.)

  A. Two-factor authentication
  B. Contact Key Verification
  C. Safari turned on in the iCloud section of Apple Account settings
  D. Devices with the same Sign-In and Security settings
  E. Devices signed in using the same Apple Account
  C. Safari turned on in the iCloud section of Apple Account settings
  E. Devices signed in using the same Apple Account

• Question 117:

  How should you force your Mac to reinitialize a peripheral device's connection and reload any peripheral-specific drivers?

  A. Connect the peripheral to a USB hub.
  B. Unplug and reconnect the peripheral.
  C. Unplug other devices on the same bus.
  D. Connect the peripheral to another Mac.
  B. Unplug and reconnect the peripheral.

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  According to the Apple Device Support Reference Materials, one of the basic troubleshooting steps for peripheral devices is to unplug and reconnect the device1. This can force the Mac to reinitialize the connection and reload any device-specific drivers. Other options, such as connecting the peripheral to a USB hub, unplugging other devices on the same bus, or connecting the peripheral to another Mac, may not necessarily reinitialize the connection or reload the drivers, and may introduce other issues or complications. References: 1: Apple Device Support Reference Materials, Section 2.3.1, "Basic Troubleshooting Steps".

• Question 118:

  Select Three.

  When do you need your Passcode to Enable Face ID?

  A. You updated your phone.
  B. After five attempts to recognize a face unsuccessfully.
  C. You haven't unlocked the phone using a passcode for more tha hasn't been used in the last 4 hours.
  D. Your phone has been in sleep mode for the last 8 hours.
  E. You haven't unlocked your phone in more than 2 days.
  A. You updated your phone.
  B. After five attempts to recognize a face unsuccessfully.
  E. You haven't unlocked your phone in more than 2 days.

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  According to the Apple Device Support Reference Materials, you need your passcode to enable Face ID when: You have just turned on or restarted your device by force restart or automatically after an OTA software update. Your device has failed to match a face for 5 times. You haven't unlocked your device for more than 48 hours. The other two options, C and D, are not correct because they are based on incorrect or incomplete information. The correct condition for option C is that the passcode hasn't been used to unlock the device in the last six and a half days and Face ID hasn't unlocked the device in the last 4 hours. The correct condition for option D is that your device has received a remote lock command. References: 1: Use Face ID on your iPhone or iPad Pro - Apple Support, Section "Require a passcode".

• Question 119:

  How to access Emergency SOS on your iPhone?

  A. Press and hold the side button and one of the volume buttons until the appears.
  B. Press and hold the volume button and swipe down on your screen.
  C. Press the home button 5 times quickly.
  D. Press and hold the side button until the Emergency SOS slider appears.
  A. Press and hold the side button and one of the volume buttons until the appears.

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  Emergency SOS is a feature on your iPhone that lets you quickly and easily call for help and alert your emergency contacts. To access Emergency SOS on your iPhone, you need to press and hold the side button and one of the volume buttons until the Emergency SOS slider appears on the screen. You can then drag the slider to call emergency services, or continue holding the buttons to start a countdown and an alert sound. If you release the buttons after the countdown, your iPhone automatically calls emergency services. Emergency SOS works differently depending on your iPhone model and region. For example, in India, you need to press the side button three times rapidly to call emergency services. You can also customize the settings for Emergency SOS, such as adding emergency contacts, enabling auto call, and turning off the countdown sound. References: Use Emergency SOS on your iPhone - Apple Support, How to trigger Emergency SOS on your iPhone (and shut it off)

• Question 120:

  What is the feature on iPhone called where you can convert your physical SIM card to an eSIM?

  A. eSIM Quick Transfer
  B. eSIM Swap
  C. eSIM Transfer
  D. eSIM Carrier Transfer
  B. eSIM Swap

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  eSIM Swap is the feature on iPhone that allows you to convert your physical SIM card to an eSIM on the same iPhone, if your carrier supports it. This feature lets you free up the physical SIM slot for another SIM card, such as when you travel or switch carriers. To use eSIM Swap, you need to go to Settings > Cellular and tap Convert to eSIM. Then follow the instructions to complete the conversion process. References: = About eSIM on iPhone - Apple Support, Convert a physical SIM to an eSIM; How to convert a physical SIM to eSIM on iPhone 14 - iThinkDifferent.