Cloud Kicks is alarge company with many divisions. Some divisions have a higher turnover, so each division wants to be able to create and manage users only within their division.
What should the administrator do to set this up?
A. Set up delegated administrators for the division leaders.
B. Assign a flat territory role hierarchy for the divisions.
C. Create a permission set group for the division leaders.
D. Customize and assign profiles for the division teams.
When converting a lead to an existing account, the user is getting an error of insufficient privileges.
Which two options could be preventing the user from converting the lead to the existing account?
Choose 2 answers
A. Account is owned by someone above them in the rote hierarchy.
B. Organisation-wide Sharing Is set to Private for Account and Contact.
C. Account is owned by someone in the same role.
D. Organisation wide sharing is set to Controlled by Parent for Account and Contact.
An administrator at Cloud Kicks has created a new custom Shoe object in the sandbox with two custom fields called Laces andFinish. The administrator is now preparing to deploy the entire custom object from the sandbox to the production instance.
What should the administrator do to ensure the custom object is property deployed to production?
A. Add the custom object and fieldsto the change set.
B. Manually create the custom objects and fields in production.
C. Deploy the custom object and manually recreate the custom fields.
D. Include the custom object in a change set.
An administrator at AW Computing is trying to track the login history for a specific user. The AW Computing org has 150,000 users and multi-factor authentication (MFA) is enabled and enforced for all users. In reviewing the Identity Verification History data, the administrator is unable to find any information for the mentioned user. The user used to log in regularly but has been inactive this quarter. Which two reasons explain why the user's data is missing from Identity Verification History?
Choose 2 answers A. Identity Verification History stores the last year's worth of data.
B. User belongs to a specific role for which identity verification data is not stored.
C. Up to 20,000records of users' identity verification attempts are stored.
D. The last 6 months worth of data is stored in the Identity Verification History.
At Cloud Kicks, the Sales team uses a specific dashboard to see how they are doing daily. The team has asked the administrator for an easier way to see this dashboard.
What should the administrator recommend?
A. Add the dashboard to the Sales team's home page.
B. Create a custom app with a dashboard.
C. Email the dashboard to the Sales Team every morning.
D. Update the Sales team's app with a new dashboard.
A salesforce user has created a lightning report that lists allcustomer support cases. other users can change the date range but are NOT allowed to changed case statuses.
How can the report creator configure the report to meet these requirements?
A. Save the report in public folder and lock the status filter on the report.
B. Save the report in public folder and grant Read Only access to the folder.
C. Save the report in private folder and lock the status filter on the report.
D. Save the report in private folder and grant Read Only access to the folder.
Northern Trail Outfitters requires the sales user to input a use case before moving the opportunity stage to qualified. A consultant has reviewed the business requirement and ran a report to check the state of data completion. When pulling a report for opportunities in the qualified stage or beyond, it appears that only 30% of records have a use case filled out with varying text strings.
What should the administrator recommend?
A. Write a record-triggered flow that populates the Use Case field when an opportunity is closed.
B. Create a validation rule and add the Use Case field to the Stage Guidance in Path.
C. Make the Use Case field required on the master Opportunity layout.
D. Use a quick action with the Use Case field in the layout, and add it as a Lightning component.
an administrator has been asked to set up two custom objects named issues and tickets. multiple tickets can be associated with each issue, and eachissue may be associated with multiple tickets.
How should the administrator set up the relationship between issues and tickets?
A. Create a junction object with both tickets and issues as master objects.
B. Create a lookup relationship with tickets as themaster object.
C. Create a lookup relationship on both the tickets and issues object.
D. Create a master detail relationship with issues as the master object
Universal Containers has a white-glove service levelfor its top customers.
After a case is created, how should the administrator allow the agent to see the number of hours remaining before the service agreement is overdue?
A. Assign an independent milestone.
B. Include a Milestone formula held
C. Add Milestone Tracker Time com
D. Create sequential milestones.
How can an administrator use the service cloud console to increase the efficiency of support users? Choose 3
A. configure it to manage chatter answers cases and live agent chat conversations.
B. customize the softphone to provide a screen pop-up on incoming support calls.
C. configure the idea themes page layout with buttons and links to case detail information
D. enable the service cloud console application in salesforce communities.
E. use publisher actions in case feed to combine the publisher extension menus in a single row.
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