Salesforce ADM-201 Online Practice Questions and Exam Preparation

Salesforce ADM-201 Online Questions & Answers

• Question 21:

  When users log in to Salesforce via the user interface, which two settings does thesystem check for authentication? Choose 2 answers

  A. The user's Two-Factor Authentication for API Logins permission
  B. The role IP address restrictions
  C. The user's profile login hours restrictions
  D. The user's Two-Factor Authentication for UserInterface Logins permission
  C. The user's profile login hours restrictions
  D. The user's Two-Factor Authentication for UserInterface Logins permission

• Question 22:

  A sales manager receives a URL to a Dashboard folder containing several dashboards. However, when the sales manager clicks on the URL, a message appears stating, "We couldn't find the record you're trying to access."

  What is the reason for this?

  A. The sales manager does not have the correct permission set.
  B. The sales manager needs the correct sales user profile.
  C. The Dashboard folder is set to Private.
  D. View access has not been granted to the Dashboard folder.
  D. View access has not been granted to the Dashboard folder.

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  Explanation

  In Salesforce, access to reports and dashboards is controlled at the Folder level. Even if a user has the direct URL to a dashboard, they cannot view it unless the folder containing that dashboard has been shared with them. When a user receives the "We couldn't find the record" error, it typically means they lack View access to the folder. To resolve this, the owner of the folder (or an administrator) must go to the folder's sharing settings and explicitly add the sales manager, their role, or a public group they belong to.

  Options A and B are less likely because standard sales profiles usually have the general "Run Reports" and "View Dashboards" permissions; the issue here is specific record-level access to that folder's content. Option C is a specific state of a folder (Private to the creator), which is essentially the same as saying access has not been granted to others.

• Question 23:

  Universal Containers has a private sharing model for Opportunities and uses Opportunity teams. Criteria-based sharing rules a sales rep at Universal Containers leaves the company and their user record is deactivated. The rep is later rehired in V administrator activates the old user record. The user is added to the samedefault Opportunity teams but h no longer able records the user worked on before leaving the company.

  What is the likely cause?

  A. The stage of the Opportunity records was changed to closed lost.
  B. Permission sets were removed when the user was deactivated.
  C. The record type of the Opportunity records was changed.
  D. The records were manual shared with the user.
  D. The records were manual shared with the user.

• Question 24:

  Northern Trail Outfitters is using one profile for all of its marketing users, providing read-only access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns.

  How should an administrator fulfil this request?

  A. Permission sets
  B. Organization-wide defaults
  C. Marketinguser checkbox
  D. Field-level security
  A. Permission sets

• Question 25:

  Cloud Kicks (CK) has new administrator who is asked to put together a memo detailing salesforce uses to budget for upcoming license purchases.

  Where Should the administrator go to find out what type oflicenses CK Has purchased and how many are available.

  A. Search for licenses types in setup.
  B. User Licenses Related List in Company information.
  C. User Management settings in setup.
  D. Usage based entitlement related list in company information.
  B. User Licenses Related List in Company information.

• Question 26:

  Which two solutions is a Platform Administrator able to find on AppExchange to enhance their organization?

  A. Components
  B. Customers
  C. Communities
  D. Consultants
  A. Components
  D. Consultants

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  Explanation

  The Salesforce AppExchange is a vast marketplace designed to extend the functionality of a Salesforce organization through various types of solutions. Components:Administrators can find pre-built Lightning Components (A) to enhance record pages, such as custom maps, weather widgets, or specialized data entry forms. These can be dragged and dropped directly in the Lightning App Builder.

  Consultants: The AppExchange also serves as a directory for certified Salesforce Consultants (D). This allows organizations to find and vet professional partners who specialize in specific industries or technical implementations to help them scale their Salesforce instance. While "Communities" (Option C) refers to a Salesforce product (now Experience Cloud), you don't "find" them on the AppExchange to enhance an org; rather, you might find packages to enhance them.

  "Customers" (Option B) are not a solution found on the marketplace. By leveraging the AppExchange, a Platform Administrator can quickly implement proven solutions without the need for extensive internal development.

• Question 27:

  Users atCloud Kicks want to be able to create a task that will repeat every two weeks.

  What should an administrator do to meet the requirement?

  A. Enable Creation of Recurring Tasks.
  B. Flow to create recurring tasks.
  C. Workflow rule to create recurring tasks.
  D. Turn on Recurring Activities.
  A. Enable Creation of Recurring Tasks.

• Question 28:

  How should a Platform Administrator provide users with individualized views of data on a dashboard?

  A. Add a Dashboard Filter to change the dashboard view.
  B. Create a Dynamic Dashboard.
  C. Set View Dashboard As to Me.
  D. Set View Dashboard As to Another person.
  B. Create a Dynamic Dashboard.

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  Explanation

  A Dynamic Dashboard is a specific type of dashboard where the data displayed changes based on which user is currently viewing it. By setting the "View Dashboard As" property to "The logged-in user," the dashboard components will respect each individual user's sharing settings, role hierarchy, and record ownership. For example, if a sales rep views a dynamic dashboard, they might only see their own $100k pipeline, while their manager viewing the same dashboard would see the team's combined $1M pipeline. This eliminates the need for an administrator to create and maintain dozens of identical dashboards for different individuals. Dashboard Filters (Option A) allow users to narrow down data but do not change the fundamental "running user" security context. Setting the dashboard to run as "Me" (the admin) or "Another person" (Options C and D) creates a static view where everyone sees the same data, which is the opposite of providing an individualized view.

• Question 29:

  In an approval process, what happens when a queue is selected as the approver?

  A. The queue requires unanimous approval from all of its members before the record is approved.
  B. Any member of the queue can approve or reject the record and the queue is treated as a single entity.
  C. Only the queue owner is notified about the approval request, not its members.
  D. The queue can only be used for objects that do not support individual user approvals.
  B. Any member of the queue can approve or reject the record and the queue is treated as a single entity.

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  Explanation

  Salesforce allows Queues to be designated as assigned approvers in an approval process. When a record is submitted for approval and routed to a queue, an email notification is sent to all queue members (depending on queue settings).

  The core behavior is that any member of the queue can "claim" the request and either approve or reject it. Once one member takes action, the step is considered complete, and the queue is treated as a single decision-making entity.

  Unanimous approval (Option A) is a specific setting for multiple individual assigned approvers, but it does not apply to queues in this way. Option C is incorrect because the purpose of a queue is to notify all members to ensure a timely response. Queues are supported for most standard and all custom objects (negating Option D).

• Question 30:

  Which task is especially suited for Agentforce?

  A. Single-step predefined processes
  B. Static document generation
  C. Multi-step processes that need adaption to change
  D. Tasks without decision-making
  C. Multi-step processes that need adaption to change

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  Explanation

  Agentforce is designed to handle multi-step processes that require reasoning and adaptation. Unlike traditional automation (like Workflow or simple Bots) that follows a linear, "If-This-Then-That" path, an Agentforce agent uses generative AI to understand user intent and choose the best sequence of actions to reach a goal. If a customer's request changes mid-conversation or requires the agent to check multiple systems and make a judgment call, the agentic loop allows it to adapt its behavior in real-time. Single-step processes (Option A) or tasks without decision-making (Option D) are better handled by standard Flow or Macros, which are more cost-effective for simple tasks. Static document generation (Option

  B. is a fixed output task. Agentforce's true value lies in managing the "gray areas" of business processes where human-like flexibility is needed.