Salesforce ADM-201 Online Practice Questions and Exam Preparation

Salesforce ADM-201 Online Questions & Answers

• Question 371:

  What should an administrator use as an identifier when importing and updating records from a separate system?

  A. Rich Text field
  B. Record ID
  C. Auto-Number field
  D. External ID
  D. External ID

• Question 372:

  The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the Contact when leads are converted.

  Which two items should the administrator do to make sure these values are populated? Choose 2 answers

  A. Create a custom picklist field on Contact.
  B. Update the picklist value with a validation rule.
  C. Map the picklist field on the Lead to the Contact.
  D. Set the picklist field to be required on the Lead Object.
  A. Create a custom picklist field on Contact.
  C. Map the picklist field on the Lead to the Contact.

• Question 373:

  Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.

  What should a Platform Administrator use to complete this requirement?47

  A. Escalation Rules
  B. Auto Response Rules
  C. Assignment Rules
  D. Validation Rules
  A. Escalation Rules

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  Explanation

  Escalation Rulesare designed specifically to perform actions when a Case record has remained in a certain state (like "Open") for a specified period. In this scenario, the Platform Administrator would set an escalation rule entry with the age set to 168 hours (7 days). When this time threshold is reached, the rule can automaticallyreassign the caseto a new owner or a management queue 51. Assignment Rules (Option C) are only triggered upon the initial creation of a record or when manually triggered by a user, and they do not have a built-in "timer" capability to fire days later 52. Auto-Response Rules (Option B) are only for sending automated emails to customers, not for internal ownership changes 53. Validation Rules (Option D) are used to prevent data entry errors and cannot change record ownership 54.

• Question 374:

  How should a Platform Administrator view Currencies, Fiscal Year settings, and Business Hours in Salesforce?

  A. User Management Settings
  B. Company Settings
  C. Custom Settings
  D. Feature Settings
  B. Company Settings

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  Explanation

  In the Salesforce Setup menu, Company Settings (formerly Company Profile) is the central location where global organizational parameters are managed. This section contains several key settings. Under Company Information, the admin can view the Org ID, default time zone, and primary currency. The Fiscal Year settings allow the admin to define whether the organization follows a standard Gregorian calendar or a custom fiscal cycle. Business Hours are used to define the working times for the organization, which is critical for calculating milestones in Service Cloud or escalation rules. If Multi-Currency is enabled, this is also where exchange rates and active currencies are managed. Viewing and configuring these settings is a foundational task for any Platform Administrator, as they establish the baseline for how data is interpreted and how time-based automation functions across the entire instance. Ensuring these are correct is vital for accurate financial reporting and maintaining service level agreements (SLAs).

• Question 375:

  A user is unable to relate a task to the Course custom object.

  What should a Platform Administrator do to allow tasks to be related to courses?

  A. Create a sharing rule for the Course object to grant the user Read/Write access.
  B. Select Allow Activities on the Course object in Object Manager.
  C. Add the Open Activities related list to the Course page layout.
  D. Update the user's profile to grant them Edit access to the Task object.
  B. Select Allow Activities on the Course object in Object Manager.

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  Explanation

  For a custom object to support Tasks and Events, the "Allow Activities" setting must be enabled in the object's properties. When a Platform Administrator creates a custom object, this checkbox is often left unchecked by default 35. Enabling this feature allows the "Related To" (WhatId) field on a Task or Event to be linked to records of that custom object type 36. While adding the related list to the page layout (Option C) is a necessary step for visibility, it will not work if the underlying feature isn't enabled first 37. Sharing rules (Option A) and profile permissions (Option D) manage access to existing records but do not control whether the object is technically capable of having activities associated with it.

• Question 376:

  A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password.

  Which two options should the administrator consider when resetting the user's password? Choose 2 answers

  A. Resetting the password will change the user's password policy.
  B. Single sign-on users can reset their own passwords using the forgot password link.
  C. Resetting a locked-out user's password automatically unlocks the user's account.
  D. After resetting a password, the user may be required to activate their device to successfully log in to Salesforce.
  C. Resetting a locked-out user's password automatically unlocks the user's account.
  D. After resetting a password, the user may be required to activate their device to successfully log in to Salesforce.

• Question 377:

  A sales manager at DreamHouse Realty wants sales users to have a quick way to view and update the opportunities in their pipeline expected to close in the next 90 days.

  What should a Platform Administrator do to accomplish this request?

  A. Create a custom report and schedule the sales users to receive it each day as a reminder to update their opportunities.
  B. Make a new Sales dashboard and add a component that shows all opportunities that meet the criteria.
  C. Enable Sales Console and show users how to open a tab for each opportunity in the pipeline that meets the requirements.
  D. Create a list view on the Opportunity object and recommend users switch the view to Kanban to edit by drag and drop.
  D. Create a list view on the Opportunity object and recommend users switch the view to Kanban to edit by drag and drop.

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  Explanation

  To provide both a "quick view" and a way to "update" records efficiently, a List View combined with the Kanban view is the most effective solution. The Platform Administrator can create a public list view with the filter "Close Date equals NEXT 90 DAYS." By switching this list view to the Kanban display, sales reps can see their deals organized by stage. The Kanban view allows for rapid updates via drag-and-drop, which automatically changes the Stage field, and provides side-panel editing for other key fields. While reports (Option A) and dashboards (Option B) are good for visualization, they are not optimized for the rapid, bulk record updates the manager is requesting. The Kanban view is a native productivity feature designed specifically to streamline pipeline management for sales users.

• Question 378:

  A sales rep has a list of 300 accounts with contacts that they want to load at one time.

  Which tool should a Platform Administrator utilize to import the records to Salesforce?

  A. Manual Import
  B. Data Import Wizard
  C. Dataloader.io
  D. Data Loader
  B. Data Import Wizard

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  Explanation

  The Data Import Wizard is the most efficient and user-friendly tool for importing a relatively small number of records (up to 50,000) when those records involve standard objects like Accounts and Contacts simultaneously. A key advantage of this tool is its built-in capability to handle "Account and Contact" imports in a single pass, which includes automatic matching to prevent duplicates based on name or email. For a volume of 300 records, the browser-based wizard is much faster to set up than the Data Loader, as it does not require a separate installation or complex CSV mapping for simple standard objects. While the Data Loader (Option D) and Dataloader.io (Option C) can handle this volume, they are typically preferred for much larger datasets (up to 5 million records) or more complex custom objects. The "Wizard" provides a guided experience that is ideal for sales reps or administrators performing routine data entry tasks.

• Question 379:

  A Platform Administrator is designing a prompt template for a new agent. The agent's purpose is to help service reps troubleshoot technical issues by providing concise, step-by-step instructions. Based on best practices for creating effective prompts, which approach should the administrator use when writing this prompt?16

  A. Write a detailed prompt with multiple nested conditions to cover all the major troubleshooting scenarios.
  B. Use specific technical terms and abbreviations to ensure the AI understands the specialised domain.
  C. Focus on providing high-level, theoretical concepts so the AI has the flexibility to respond creatively.
  D. Use natural, easy-to understand language and clear, concise instructions to guide the AI's behavior.
  D. Use natural, easy-to understand language and clear, concise instructions to guide the AI's behavior.

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  Explanation

  Creating effective Agentforce prompts requires a focus on clarity and simplicity to ensure the Large Language Model (LLM) follows instructions accurately. According to Salesforce best practices, administrators should use natural, easy-to-understand language and provide clear, concise instructions1919. This approach helps the AI accurately reason through the task without becoming confused by overly complex or nested logic (Option A). While technical accuracy is important, relying heavily on jargon or abbreviations (Option B) can sometimes lead to unexpected results if the LLM interprets those terms differently in various contextsFurthermore, providing high-level theoretical concepts (Option C) often results in vague or "creative" answers that may not be helpful for technical troubleshooting, which requires specific and actionable steps 22. Using direct instructions like "Summarize the issue in three bullet points" is more effective than broad guidelines.

• Question 380:

  Which two actions should an administrator perform with Case escalation rules? Choose 2 answers

  A. Re-open the Case.
  B. Send email notifications.
  C. Change the Case Priority.
  D. Re-assign the Case.
  B. Send email notifications.
  D. Re-assign the Case.