Salesforce ADM-201 Online Practice Questions and Exam Preparation

Salesforce ADM-201 Online Questions & Answers

• Question 361:

  A user at Northern Trail Outfitters is having trouble logging in to Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization.

  Which two steps should a Platform Administrator take to help the user log in to Salesforce?

  A. Log in as the user to unlock the user and reset the password.
  B. Use the unlock button on the user's record detail page.
  C. Reset password on the user's record detail page.
  D. Reset the password policies to allow the user to login.
  B. Use the unlock button on the user's record detail page.
  C. Reset password on the user's record detail page.

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  Explanation

  When a user is locked out of Salesforce due to too many incorrect login attempts, the Platform Administrator must take specific actions on the user's record detail page to restore access. First, the administrator should click the Unlock button 19. This clears the lockout status immediately 20. Second, because the user likely forgot their credentials (causing the failed attempts), the administrator should use the Reset Password button 21. This sends a temporary link to the user's email, allowing them to create a new password and log in successfully. "Logging in as the user" (Option A) is a troubleshooting tool for existing sessions but cannot bypass a lockout or change a password on the user's behalf. Changing "Password Policies" (Option D) would affect the entire organization and is not a valid way to help a single locked-out individual.

• Question 362:

  A sales rep has a list of 300 accounts with contacts that they want to load at one time.

  Which tool should a Platform Administrator utilize to import the records to Salesforce?

  A. Dataloader.io
  B. Manual Import
  C. Data Import Wizard
  D. Data Loader
  C. Data Import Wizard

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  Explanation

  The Data Import Wizard is the ideal tool for importing a relatively small number of records (up to 50,000) when those records involve standard objects like Accounts and Contacts simultaneously. One of the unique strengths of the Data Import Wizard is its ability to handle "Account and Contact" imports in a single pass, automatically linking the contacts to the correct accounts based on name or site. Because the volume in this request is only 300 records, the Data Import Wizard provides a simple, browser-based interface that includes built-in duplicate checking, which is highly beneficial for maintaining data quality. While the Data Loader (Option D) and Dataloader.io (Option A) can also handle 300 records, they are typically reserved for much larger datasets (up to 5 million records) or more complex objects. The "Wizard" is the most user-friendly and efficient choice for this specific sales rep request.

• Question 363:

  What are three characteristics of a master-detail relationship? Choose 3 answers

  A. The master object can be a standard or custom object.
  B. Permissions for the detail record are set independently of the master.
  C. Each object can have up to five master-detail relationships.
  D. Roll-up summaries are supported in master-detail relationships.
  E. The owner field on the detail records is the owner of the master record.
  A. The master object can be a standard or custom object.
  D. Roll-up summaries are supported in master-detail relationships.
  E. The owner field on the detail records is the owner of the master record.

• Question 364:

  Northern Trail Outfitters has asked an administrator to ensure that when a contact with a title of CEO is created, the contact's account record gets updated with the CEO's name.

  Which feature should an administrator use to implement this request?

  A. QuickAction
  B. Workflow Rule
  C. Process Builder
  D. Validation Rule
  C. Process Builder

• Question 365:

  Cloud Kicks has a custom object called Shipments. The Company wants to see all the shipment items from an Account page.

  When an Account is deleted, the shipments should remain.

  What type of relationship should the administrator make between Shipments and Account?

  A. Shipments should have a lookup to Account.
  B. Accounts should have a lookup to Shipments.
  C. Shipments should have a master-detail to Accounts.
  D. Accounts should have a master-detail to Shipments.
  A. Shipments should have a lookup to Account.

• Question 366:

  Northern Trail Outfitters has a new flow that automatically sets the field values when a new account is created. That the flow is launched by a process, But the flow is not working properly.

  What should administrator do to identify the problem?

  A. Use the native debug feature in the flow builder.
  B. Review debug logs with the login level.
  C. View the setup audit Trail and review for errors.
  D. Setup Email logs and review the send error log.
  A. Use the native debug feature in the flow builder.

• Question 367:

  A user at Northern Trail Outfitters Is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization.

  Which two ways should the administrator help the user log into Salesforce?

  A. Log in as the user to unlock the user and reset the password.
  B. Reset the password policies to allow the user to login.
  C. Reset password on the user's record detail page.
  D. Use the unlock button on the user's record detail page.
  C. Reset password on the user's record detail page.
  D. Use the unlock button on the user's record detail page.

• Question 368:

  Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.

  What should an administrator configure to provide these insights?

  A. Campaign Hierarchy.
  B. Campaign Influence
  C. Map Custom Lead Fields
  D. List Email Activities
  B. Campaign Influence

• Question 369:

  Agentforce is escalating cases to the support team, but the support team complains they have no context and have to ask the customer to repeat everything.

  Which configuration issue is the most likely cause of this issue?

  A. The support team members are missing the Agentforce User permission set.
  B. The support team's case page layout is missing the agent history component.
  C. The agent's instructions are preventing the history and context from being saved.
  D. The handoff is creating a new case instead of transferring the existing session.
  B. The support team's case page layout is missing the agent history component.

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  Explanation

  When an AI agent like Agentforce transfers a conversation to a human support representative, the goal is a "warm handoff" where the rep can see exactly what the customer and the AI discussed. If reps are complaining about a lack of context, the most common administrative cause is that the Conversation History component (or Agent History component) has not been added to the Case Lightning Record Page. Without this component on their page layout, the rep sees the newly assigned case but cannot see the transcript of the preceding chat session. To resolve this, the Platform Administrator should use the Lightning App Builder to add the relevant history component to the Case page used by the support team.

  Option D is less likely if escalation is working but context is missing.

  Option A would prevent users from using Agentforce features but wouldn't specifically hide the transcript of a finished AI interaction. Ensuring the UI includes the conversation history is critical for maintaining high customer satisfaction during handoffs.

• Question 370:

  New leads need be routed to the correct Sales person based on the lead address.

  A. Configure validation rule
  B. Use lead assignment rule
  C. Create a formula field
  D. Assign with an escalation rule
  B. Use lead assignment rule