Cisco 820-605 Online Practice Questions and Exam Preparation

Cisco 820-605 Online Questions & Answers

• Question 81:

  Refer to the exhibit.

  

  The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

  A. The customer has a high probability to renew and will include an expanded opportunity
  B. The customer's usage is too low to correctly measure the chance of their retention
  C. The customer has increased usage, which shows a strong indicator of renewal
  D. The customer's usage has seen a recent decline and the chance of them churning will be higher
  C. The customer has increased usage, which shows a strong indicator of renewal

• Question 82:

  Which of these is included in a success plan?

  A. confidential customer information
  B. customer business outcomes
  C. customer HR processes
  D. services cost
  B. customer business outcomes

• Question 83:

  A Customer Success Manager must deliver high touch customer success experience.

  Which customer engagement model must be used?

  A. Utilize a digital engagement so all your customers experience the touch of customer success
  B. Utilize people to focus on the elite customers for a 1:1 or 1:few onsite customer success experience
  C. Utilize the service team to form a larger internal team to lead the engagement
  D. Utilize people to focus your customers in a 1:many customer success experience
  B. Utilize people to focus on the elite customers for a 1:1 or 1:few onsite customer success experience

• Question 84:

  What is a financial implication of churn?

  A. loss of revenue
  B. increased production
  C. reduced product utilization
  D. contract expansion
  A. loss of revenue

• Question 85:

  Which two adoption outcomes are renewal indicators? (Choose two)

  A. customer testimonial
  B. solution discount
  C. payment schedule
  D. optimized services
  E. training attendance
  A. customer testimonial
  C. payment schedule

• Question 86:

  What is a consideration in evaluating readiness for adoption?

  A. Identify features or functions that are not deployed or underutilized.
  B. Identify potential accelerators that could optimize performance.
  C. Review customer acceptance test plan.
  D. Validate that all required items have been purchased.
  C. Review customer acceptance test plan.

• Question 87:

  What are two barriers of adoption in an organization? (Choose two.)

  A. new product sales motion
  B. lack of knowledge on solution
  C. organizational announcements
  D. implementation issues
  E. hiring practices
  B. lack of knowledge on solution
  D. implementation issues

• Question 88:

  Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

  A. KPI that will be improved by the new product solution
  B. current existing products that are being displaced by the solution
  C. current configuration guide of the product solution
  D. product use case that will achieve the desired outcome
  D. product use case that will achieve the desired outcome

• Question 89:

  What is the best method to measure customer consumption of technology?

  A. telemetry and analytics
  B. recurring revenue management
  C. enterprise CRM and incident management
  D. content management
  A. telemetry and analytics

• Question 90:

  What is the purpose of targeted use cases?

  A. They highlight the product differentiation from a competitor.
  B. They define how a solution is applied to enable a desired outcome.
  C. They function without the purchase of additional services.
  D. They provide customers with ways to take advantage of additional features.
  B. They define how a solution is applied to enable a desired outcome.