Cisco 820-605 Online Practice Questions and Exam Preparation

Cisco 820-605 Online Questions & Answers

• Question 11:

  The customer wants to reduce their exposure to security events. Which business outcome is critical to the company's success?

  A. risk management
  B. market growth
  C. sustainability
  D. cost efficiency
  A. risk management

• Question 12:

  What is the first step a Customer Success Manager should take to identify why the solution was purchased?

  A. Review the bill of materials
  B. Evaluate the Customer Success Plan
  C. Collaborate with the sales team.
  D. Engage with the customer
  D. Engage with the customer

• Question 13:

  As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?

  A. Talk to senior management to explain the benefits of success story creations.
  B. Explain that this is a role metric that is needed to satisfy quotas.
  C. Make the story for internal use only.
  D. Offer the customer free products or services as an incentive.
  C. Make the story for internal use only.

• Question 14:

  Refer to the exhibit.

  

  What is the problem with this RACI example?

  A. Every task should have four people consulted.
  B. No one has multiple roles.
  C. More stakeholders should be involved.
  D. Too many people are accountable for this task.
  D. Too many people are accountable for this task.

• Question 15:

  What is the main objective of customer success?

  A. customer's return on investment
  B. known and unknown features of our product and solutions
  C. customer's reduction of risk
  D. outcomes customers are trying to achieve
  D. outcomes customers are trying to achieve

• Question 16:

  The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

  A. Create a new Health Index dashboard with the Sales team.
  B. Evaluate the customer's expertise in managing the purchased solution.
  C. Examine solution pricing with the Renewals Manager.
  D. Schedule Quarterly Business Review with the new leadership team.
  E. Review the original business case and reassess desired outcomes with the new leadership team.
  D. Schedule Quarterly Business Review with the new leadership team.
  E. Review the original business case and reassess desired outcomes with the new leadership team.

• Question 17:

  How are operating expenses (OpEx) different from capital expenses (CapEx)?

  A. OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.
  B. OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily reconfigured.
  C. OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets.
  D. OpEx has depreciation, while there is no deprecation with CapEx.
  C. OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets.

• Question 18:

  What should be the primary source of information about a customer’s current adoption barriers?

  A. current industry trends
  B. insight from the account team
  C. bill of materials
  D. customer strategic goals
  B. insight from the account team

• Question 19:

  In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?

  A. Document the session, stakeholder interests, and metrics for leadership
  B. Create a success plan to be reviewed with the customer at the next review meeting
  C. Provide technical configuration for development
  D. Discuss new opportunities and new products to purchase
  B. Create a success plan to be reviewed with the customer at the next review meeting

• Question 20:

  A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)

  A. process
  B. people
  C. tools
  D. platform
  E. application
  A. process
  B. people