Cisco 820-605 Online Practice Questions and Exam Preparation

Cisco 820-605 Online Questions & Answers

• Question 91:

  What are two drivers for Customer Success? (Chooser two)

  A. The customer trusts that Cisco support will solve any issues.
  B. The customer receives training for new products and services.
  C. The customer recognizes the value of initial use case implementations.
  D. The customer gives feedback about the purchased product.
  E. The mature and fully deployed solution is running in production.
  B. The customer receives training for new products and services.
  C. The customer recognizes the value of initial use case implementations.

• Question 92:

  Which list of components of a Customer Success Quarterly Success Review is common?

  A. results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter
  B. results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter
  C. results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter
  D. results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter
  C. results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter

• Question 93:

  Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)

  A. technical barrier
  B. cultural barrier
  C. product barrier
  D. cost barrier
  A. technical barrier
  B. cultural barrier

• Question 94:

  As a Customer Success Manager, what is the most important metric to uncover during onboarding?

  A. cost
  B. value
  C. benefit
  D. customer relationship
  B. value

• Question 95:

  DRAG DROP

  The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.

  Select and Place:

  

  

  ---

  Explanation/Reference:

• Question 96:

  What is Quarterly Success Review?

  A. new success plan that focuses on the upcoming goals for the customer.
  B. gap analysis that focuses on the state of the customer's current architecture.
  C. technical analysis that outlines the implementation plan and adoption barriers.
  D. conversation that outlines the key initiatives that are agreed upon in the success plan
  D. conversation that outlines the key initiatives that are agreed upon in the success plan

• Question 97:

  At which lifecycle stage does the Customer Success Manager identify the solution purchased?

  A. Onboard
  B. Purchase
  C. Implement
  D. Select
  D. Select

• Question 98:

  The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company's success? (Choose two.)

  A. risk management
  B. employee satisfaction
  C. cost efficiency
  D. credibility
  E. sustainability
  B. employee satisfaction
  C. cost efficiency

• Question 99:

  Which type of analytics has telemetry that demonstrates the customer's use of the software and actions to date?

  A. diagnostic
  B. descriptive
  C. prescriptive
  D. predictive
  B. descriptive

• Question 100:

  What is a type of expansion opportunity?

  A. additional user groups
  B. positive customer sentiment
  C. strong stakeholder communication
  D. using latest release versions
  A. additional user groups