Cisco 820-605 Online Practice Questions and Exam Preparation

Cisco 820-605 Online Questions & Answers

• Question 101:

  What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

  A. capability gap
  B. financial gap
  C. consumption gap
  D. organizational gap
  C. consumption gap

• Question 102:

  Refer to the exhibit. What does this health score indicate?

  

  A. The customer is unlikely to renew this license.
  B. The customer is unlikely to advocate for this product.
  C. The customer needs to consume more of this product.
  D. The customer needs to purchase more licenses.
  A. The customer is unlikely to renew this license.

• Question 103:

  Which expense is an operating expense (OPEX)?

  A. payroll
  B. computer equipment
  C. software
  D. office improvements
  A. payroll

• Question 104:

  Why should a customer's success be documented?

  A. to establish KPIs that measure success
  B. to provide awareness of the value achieved by the solution
  C. to provide expansion opportunities for the sales team
  D. to document roles and responsibilities for project management
  B. to provide awareness of the value achieved by the solution

• Question 105:

  A customer does not feel they have received value from a software solution, and the 3-year contract is expiring in 60 days. The customer is hesitant to continue spending money and is considering other alternatives. Which stakeholder is responsible for ensuring that the customer realizes value from solutions coming up for renewal?

  A. Renewals Manager
  B. Account Manager
  C. Product Sales Specialist
  D. Customer Success Manager
  D. Customer Success Manager

• Question 106:

  The customer purchased a solution with a specific use case in mind but has not yet expressed interest in additional use cases. Which two actions gain their commitment to add use cases? (Choose two.)

  A. Identify target outcomes based on known challenges to demonstrate how a new use case could help achieve them.
  B. Recognize tools that compete with the expansion opportunity and offer discounts to switch.
  C. Conduct a discovery session to uncover their additional pain points.
  D. Provide additional training on the current use case to drive adoption.
  E. Present case studies that outline the benefits they achieved and highlight compelling metrics.
  A. Identify target outcomes based on known challenges to demonstrate how a new use case could help achieve them.
  D. Provide additional training on the current use case to drive adoption.

• Question 107:

  Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

  A. No action is necessary as long as the health index is green
  B. Observe the online image of the customer
  C. Review and update the success plan for ongoing activities
  D. Manage the service issues and escalations
  E. Join the sales and marketing strategy meetings
  C. Review and update the success plan for ongoing activities
  D. Manage the service issues and escalations

• Question 108:

  During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social media. In which stage is the customer?

  A. Adoption
  B. Optimize
  C. Expand
  D. Advocate
  D. Advocate

• Question 109:

  Which scenario represents a use case expand opportunity?

  A. usage KPIs are on target entering the fourth quarter
  B. supplementary training sessions are organized on existing features
  C. solution management team adds headcount
  D. endpoint security solution extended to cover data center servers in addition to laptops
  D. endpoint security solution extended to cover data center servers in addition to laptops

• Question 110:

  Which action should a Customer Success Manager take when the product utilization score is not improving?

  A. Conduct customer interviews to understand current adoption barriers and develop a solution plan.
  B. Engage the sales team to upsell the solution and offer options and product diversity to the customer.
  C. Review the support case history to identify product quality or customer education issues.
  D. Contact the product operations team to review the telemetry and offer insights to the customer.
  A. Conduct customer interviews to understand current adoption barriers and develop a solution plan.