Cisco 820-605 Online Practice Questions and Exam Preparation

Cisco 820-605 Online Questions & Answers

• Question 161:

  Which factor delays time to value?

  A. unrenewed Success Plan
  B. unpaid invoice
  C. loss of project sponsor
  D. negative Net Promoter Score
  C. loss of project sponsor

• Question 162:

  Which two actions should be taken when a customer's usage is in decline? (Choose two.)

  A. Show the customer how the current solution compares to the offers from a competitor.
  B. Assess the capabilities of the solution against the customer's desired outcomes.
  C. Tell the customer a new solution will soon be available.
  D. Review the implementation plan with key customer leadership.
  E. Identify changes in the customer's business processes.
  B. Assess the capabilities of the solution against the customer's desired outcomes.
  E. Identify changes in the customer's business processes.

• Question 163:

  Which sources should be used to uncover customer barriers?

  A. data, health score, intuition
  B. conversation, data, health score
  C. intuition, observation, data
  D. observation, conversation, data
  D. observation, conversation, data

• Question 164:

  Which activity should happen after successful customer value realization?

  A. Publish a case study that presents the customer success story.
  B. Identify lessons learned and see how the engagement time can be shortened.
  C. Fully engage in a feature planning session for the future.
  D. Review usage, potential roadblocks, and bottlenecks to product engagement.
  B. Identify lessons learned and see how the engagement time can be shortened.

• Question 165:

  A Customer Success Manager was assigned a strategic new account. Which action prepares them for the customer introduction meeting?

  A. Engage with the account team to understand the expansion opportunities.
  B. Perform a deep analysis of all the sales orders to the past 24 months.
  C. Document customer's current technical escalations.
  D. Speak the internal contacts to understand the customer's priorities and sentiment.
  D. Speak the internal contacts to understand the customer's priorities and sentiment.

• Question 166:

  Which two steps in the customer lifecycle approach are owned by the sales and marketing team? (Choose two)

  A. Deployment
  B. Adoption
  C. Awareness
  D. Evaluation
  E. Experience
  C. Awareness
  D. Evaluation

• Question 167:

  What is the best reason for documenting your customer's success?

  A. To provide awareness of the value achieved by the customer's purchased solution
  B. To establish KPI's that measure the success of your company's business
  C. To document roles and responsibilities for your project management
  D. To provide expansion opportunities for your sales team
  A. To provide awareness of the value achieved by the customer's purchased solution

• Question 168:

  Which type of KPI is of the most interest to Customer Success?

  A. business KPIs that define progress to the Business Outcome
  B. sales KPIs for revenue generation
  C. IT services KPIs for operations
  D. OPEX KPIs that define the operational costs of the company
  A. business KPIs that define progress to the Business Outcome

• Question 169:

  What is the barrier type when end-users are having difficulties understanding the features and functionalities of the new solution?

  A. technical
  B. business
  C. operational
  D. corporate culture
  C. operational