Cisco 820-605 Online Practice Questions and Exam Preparation

Cisco 820-605 Online Questions & Answers

• Question 1:

  What is a goal of the Quarterly Success Review?

  A. negotiation of discount levels associated with solution expansion
  B. product expansion to demonstrate customer loyalty
  C. alignment of priorities and outcomes while celebrating accomplishments
  D. identification of new areas of growth and sales
  C. alignment of priorities and outcomes while celebrating accomplishments

• Question 2:

  What is a lagging indicator?

  A. increase in the number of trained users B. adoption of a product
  C. development of a new product
  D. increase in the net promoter score
  D. increase in the net promoter score

• Question 3:

  Which action does a Customer Success Manager take when the customer has technical questions at an onsite Quarterly Review meeting?

  A. Modify the meeting agenda and call in a technical resource.
  B. Request the customer to open a support case.
  C. Answer the questions as best they can and plan an onsite follow-up training.
  D. Identify potential adoption challenges related to technical questions and schedule a meeting to address these questions.
  D. Identify potential adoption challenges related to technical questions and schedule a meeting to address these questions.

• Question 4:

  Which two outcomes are the primary goals when introducing the customer to Customer Success? (Choose two.)

  A. completion of customer training
  B. identification of customer business outcomes
  C. review of product roadmap
  D. scheduling of Quarterly Success Review
  E. alignment of key stakeholders
  B. identification of customer business outcomes
  E. alignment of key stakeholders

• Question 5:

  Which two components of Key Performance Indicators contribute to customer value achievement? (Choose two.)

  A. quality of service performance data
  B. increased hours of operation
  C. speed to resolution of service requests
  D. customer sentiment
  E. upgrading to the latest version of the software
  A. quality of service performance data
  C. speed to resolution of service requests

• Question 6:

  What is a goal of the Quarterly Success Review?

  A. negotiation of discount levels associated with solution expansion
  B. product expansion to demonstrate customer loyalty
  C. alignment of priorities and outcomes while celebrating accomplishments
  D. identification of new areas of growth and sales
  C. alignment of priorities and outcomes while celebrating accomplishments

• Question 7:

  A customer recently reached the Use Stage for Network Provisioning and Operations in the Data Center Network solution domain. Which action should be recommended?

  A. Overview the security of the purchased solution and policy best practices.
  B. Learn the solution concepts.
  C. Become familiar with the fundamentals of the purchased solution.
  D. Understand the architecture of the purchased solution.
  D. Understand the architecture of the purchased solution.

• Question 8:

  Which two actions are critical when communicating with customer executives? (Choose two.)

  A. Communicate the sales team's plan.
  B. Focus on technical details.
  C. Sell the latest service offerings.
  D. Target executive priorities.
  E. Focus on the value.
  D. Target executive priorities.
  E. Focus on the value.

• Question 9:

  Which sources are used to identify customer barriers?

  A. consumption data, customer budgeting process, customer sentiment
  B. sales forecasting, data, health score
  C. executive insight, help desk summaries, upcoming marketing releases
  D. industry observations, Annual Recurring Revenue, utilization reports
  A. consumption data, customer budgeting process, customer sentiment

• Question 10:

  What is the value proposition of customer success for customers?

  A. reduction of risk
  B. reduced time to valuae
  C. expansion opportunities
  D. impacting business outcomes
  D. impacting business outcomes