A customer is concerned that a lot of data is presented during quarterly business reviews, but not many insights. Which action resolves this issue?
A. Provide the customer with access to the raw data to enable them to develop their own insights.
B. Appoint a customer representative to review the data and give specific suggestions.
C. Explain the limitations of the available reports and offer options to provide input to develop new reports.
D. Agree on a set of metrics and share the results and trend lines with recommendations for improvement.
From a Customer Success perspective, why should the customer's health be monitored?
A. to provide the opportunity to address any changes in the customer's experience around the solution
B. to identify unused licenses so they can be addressed via a service improvement plan
C. to directly enable renewals
D. to give the customer valuable insight so they can automatically renew critical services on time
Which two adoption outcomes are renewal indicators? (Choose two)
A. customer testimonial
B. solution discount
C. payment schedule
D. optimized services
E. training attendance
Which list of components of a Customer Success Quarterly Success Review is common?
A. results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter
B. results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter
C. results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter
D. results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter
A customer does not feel they have received value from a software solution, and the 3-year contract is expiring in 60 days. The customer is hesitant to continue spending money and is considering other alternatives. Which stakeholder is responsible for ensuring that the customer realizes value from solutions coming up for renewal?
A. Renewals Manager
B. Account Manager
C. Product Sales Specialist
D. Customer Success Manager
How can Customer Success Plan tracking drive additional license purchases?
A. The Success Plan tracks the mean time to failure of the solution.
B. The Success Plan tracks the number of threats blocked and benchmarks it against the previous year.
C. The Success Plan tracks gains in user productivity and communicates this back to the business.
D. The Success Plan tracks the number of technical support cases opened.
What are two drivers for Customer Success? (Chooser two)
A. The customer trusts that Cisco support will solve any issues.
B. The customer receives training for new products and services.
C. The customer recognizes the value of initial use case implementations.
D. The customer gives feedback about the purchased product.
E. The mature and fully deployed solution is running in production.
During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social media. In which stage is the customer?
A. Adoption
B. Optimize
C. Expand
D. Advocate
Which two actions are in adoption campaign? (Choose two.)
A. messaging to users on best practice approaches to their solution
B. messaging to stakeholders on new product releases
C. messaging to stakeholders on the new features of their solution
D. survey sent to all end users
E. renewal reminder to stakeholders
What is the value proposition of customer success for customers?
A. business vision support
B. technical assistance prioritization
C. external publicity
D. incremental rewards
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