Cisco Cisco Certifications 810-440 Questions & Answers

• Question 21:

  Which two questions are used during high level outcome selling? (Choose two.)

  A. What are the technical restrictions of business?

  B. How is progress vs. outcomes measured?

  C. How does talent architecture influence the definition of business outcomes?

  D. How are the goals of top executives achieved?

  E. What capabilities are needed to achieve the outcomes?

  Correct Answer: BE

• Question 22:

  The customer mindset across verticals is changing as they become more aware of technology solutions and their influence on the organization. Which three options are characteristics of this customer mindset? (Choose three.)

  A. Perspective towards technology services and solutions is same across industry verticals

  B. Less loyal to a specific vendor due to technology as a commodity and availability of service solutions

  C. Expect providers to sell products and contracts

  D. Expect measurable value in terms of business outcomes

  E. Have a greater understanding of the competitive market and service and solution providers

  Correct Answer: BDE

• Question 23:

  Which element is recommended to align solutions and services to the customer business?

  A. key performance indicator

  B. total cost of ownership

  C. goals and objectives

  D. critical success factor

  Correct Answer: D

• Question 24:

  Which two activities require strong facilitation skills for gathering qualitative data? (Choose two.)

  A. workshop

  B. focus group

  C. survey

  D. questionnaire

  E. interview

  Correct Answer: AB

• Question 25:

  Which option is a key concept of the unique Cisco sales approach?

  A. Add as many new Cisco technologies to the solution that meet customer needs.

  B. Start driving outcomes for customers, and go beyond selling and implementing technology solutions.

  C. Put together the most logical set of services for the customer.

  D. Engage in dialog about customer needs and new technologies.

  Correct Answer: B

• Question 26:

  Which option is a primary reason for using the Cisco Services Solution story with customers?

  A. to enhance the sales experience for an account manager

  B. to raise customer expectations possible outcomes from larger IT investments

  C. to help raise awareness of Cisco services relevancy, beyond break/fix support and/or deployment projects

  D. to provide a clear way to discuss services that all customers need

  Correct Answer: C

  The Cisco services story is receiving a lot attention both internally and with the public. Sellers should build off of this visibility, reinforcing that Cisco has a broad services portfolio that goes beyond break/fix, and network deployment.

• Question 27:

  Which option is the most effective way to use best practices or scenarios during the selling process?

  A. in use cases that are relevant to the customer

  B. in business cases used previously

  C. in customer briefing documents

  D. in customer benefits statements

  Correct Answer: A

• Question 28:

  You are working to understand a customer business environment. Which two options are preferred data gathering techniques? (Choose two.)

  A. surveys

  B. interviews

  C. asking competitors

  D. stock analysis reports

  E. social media

  Correct Answer: AB

• Question 29:

  You are a systems engineer engaging with your customer's Enterprise Architecture team. Which type of discussions best describes what you should expect from an Enterprise Architecture practice?

  A. discussions related to the organization of a system that is composed of products and its benefits, where they are used in the network, and how to evolve the current state to the future state

  B. discussions related to transforming the current state to a future state using products and their benefits to describe a business outcome

  C. discussions related to the organization of a system that is composed of its components, their relationships to each other, and the principles that govern its design and evolution

  D. discussions related to the improvement of business processes

  Correct Answer: B

• Question 30:

  Which discipline covers analyzing stakeholder expectations and their approach and posture towards technology?

  A. Stakeholder Relationship

  B. Neurolinguistics Programming

  C. Stakeholder Management

  D. Customer Relationship Management

  Correct Answer: C