Avaya 7392X Online Practice Questions and Exam Preparation

Avaya 7392X Online Questions & Answers

• Question 51:

  Customers need to use the extension 5004 for announcements in a vector but the vector will not save. To ensure that the resources are configured, what should be done first?

  A. Configure an announcement using the extension 5003.
  B. Configure a dial plan with a 4-digit extension that begins with 5.
  C. Configure a dial plan with a 4-digit feature access code.
  D. Record an announcement.
  B. Configure a dial plan with a 4-digit extension that begins with 5.

• Question 52:

  A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature. With EAS enabled, which software mechanism is used for queuing?

  A. Agent IDs
  B. VDNs
  C. Agent Stations
  D. Skills
  C. Agent Stations

• Question 53:

  Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?

  A. System-Parameters Security
  B. Special System Parameters
  C. System-Parameters Customer-Options
  D. Feature-Related System Parameters
  C. System-Parameters Customer-Options

• Question 54:

  To improve call handling and agent productivity, you set up a vector using Look Ahead Interflow to check if the remote site can accept a call, and has an agent available. You only want to interflow calls that are at the top two positions of the queue.

  Which command would be entered in the vector to accomplish this?

  A. route-to number 9581234 with cov y if interflow-gpos>=2
  B. route-to number 9581234 with cov n if interflow-gpos
  C. route-to number 9581234 with cov n if interflow-gpos
  D. route-to number 9581234 with cov y if interflow-gpos=2
  C. route-to number 9581234 with cov n if interflow-gpos

• Question 55:

  A call center has agents skilled in sales of product X. You want them to be able to wrap up calls after they complete a sales call. To allow this agent to wrap up a call, which parameter should be adjusted?

  A. Assigned Skill on the Hunt Group form
  B. Call Handling Preference on the Hunt Group form
  C. Timed ACW field on the VDN or Hunt Group form
  D. Direct Agent Call First on the Agent Handling form
  A. Assigned Skill on the Hunt Group form

• Question 56:

  In the call center, to prevent an agent from dialing "off-net" to particular numbers, which action should you take?

  A. Create a class of service (COS) for the dialing features.
  B. Create a class of restriction (COR) for calling privileges.
  C. Create a class of restriction (COR) for the feature access code.
  D. Create a class of service (COS) for a collection of feature access codes.
  B. Create a class of restriction (COR) for calling privileges.

• Question 57:

  Which two parameters must be configured to allow Service Observing while off site? (Choose two.)

  A. Service Observing Listen Only Access Code
  B. COR
  C. Telecommuter
  D. Service Observing (Remote/By FAC)
  A. Service Observing Listen Only Access Code
  D. Service Observing (Remote/By FAC)

• Question 58:

  

  Refer to the exhibit.

  You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the

  exhibit you find that calls are interflowing to Denver.

  What would cause calls to interflow to Denver?

  A. Step 8 in Denver should be a busy command.
  B. The route-to number command in step 6 in New York is allowing calls to Interflow to Denver.
  C. The wait-time command in step 1 in Denver is considered a call acceptance command and calls to Interflow.
  D. The wait-time command in step 3 in Denver is considered a call acceptance command and allowing calls to Interflow.
  B. The route-to number command in step 6 in New York is allowing calls to Interflow to Denver.

• Question 59:

  Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)

  A. the customized handling of incoming calls via programmed commands
  B. the ability for supervisors to monitor an agent's Automatic Call Distribution (ACD) calls
  C. the ability for an agent to answer multiple Automatic Call Distribution (ACD) calls
  D. the conditional call treatment or routing based on parameters such as time of day, day of week, holidays, etc.
  E. the ability to change the skills assigned to an agent
  A. the customized handling of incoming calls via programmed commands
  D. the conditional call treatment or routing based on parameters such as time of day, day of week, holidays, etc.

• Question 60:

  Which two functions do Vector Directory Numbers (VDNs) perform in a call center? (Choose two.)

  A. VDNs ensure that agents can originate and terminate calls.
  B. VDNs interpret the skills an agent has.
  C. VDNs route calls by pointing to a vector.
  D. VDNs define the call flow through the call center.
  E. VDNs pass parameters to the vector for processing.
  C. VDNs route calls by pointing to a vector.
  E. VDNs pass parameters to the vector for processing.