Avaya 7392X Online Practice Questions and Exam Preparation

Avaya 7392X Online Questions & Answers

• Question 21:

  A supervisor wants their agents to automatically log out at a specific time.

  Which two administration forms are used to configure this functionality? (Choose two.)

  A. Station Form
  B. Agent LoginID Form
  C. Hunt Group Form
  D. Feature-Related System-Parameters Form
  B. Agent LoginID Form
  D. Feature-Related System-Parameters Form

• Question 22:

  Which scope is defined by the time-of-day (TOD) variable?

  A. Collect Scope Variable
  B. Global Scope Variable
  C. Local Scope Variable
  D. Persistent Scope Variable
  A. Collect Scope Variable

• Question 23:

  What are the four mandatory and optional parameters in a Vector Directory Number (VDN) configuration? (Choose four.)

  A. Vector
  B. Measured Format
  C. Agent Login
  D. Skill Preferences
  E. Extension
  F. Hunt Group
  A. Vector
  B. Measured Format
  D. Skill Preferences
  E. Extension

• Question 24:

  Which statement about concurrent agent user licenses is true?

  A. Number of agents that can be registered in more than one Communication Manager simultaneously.
  B. Number of agents that can be added to the system.
  C. Only the specified number of licensed units can gain access to more than one skill at a time.
  D. Only the specified number of licensed units can gain access to and register the agent with Communication Manager at any given time.
  D. Only the specified number of licensed units can gain access to and register the agent with Communication Manager at any given time.

• Question 25:

  While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)

  A. System Parameters Customer-Options
  B. Class of Restriction
  C. VuStats Display
  D. Feature-Related System Parameters
  E. Class of Service
  B. Class of Restriction
  C. VuStats Display
  D. Feature-Related System Parameters

• Question 26:

  Which three items are needed to configure a hunt group in an Expert Agent Selection (EAS) enabled call center? (Choose three.)

  A. The group extension
  B. The call distribution method
  C. The Vector Directory Number (VDN)
  D. The trunk group number
  E. The Class of Restriction (COR)
  A. The group extension
  B. The call distribution method
  E. The Class of Restriction (COR)

• Question 27:

  Which Expert Agent Selection (EAS), when is an agent-loginID associated with a specific extension?

  A. When the station has Auto Answer enabled
  B. When the telephone extension is configured on the station form
  C. When the agent's login ID is administered in the switch
  D. When the agent logs in at that extension
  D. When the agent logs in at that extension

• Question 28:

  

  Refer to the exhibit.

  Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?

  A. The call will be routed to 2048.
  B. The call will queue to skill 1.
  C. The call will be disconnected.
  D. The call will be routed to 2049.
  B. The call will queue to skill 1.

• Question 29:

  A supervisor with console permission can enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill. Which statement is true about the configuration of this feature?

  A. The supervisor's class of restriction (COR) must have the field "Can Force a Work State Change" set to y.
  B. The supervisors class of services (COS) must have the field "Add/Remove Agent Skills" set to y.
  C. The agent's COS must have the field "Add/remove Agent Skills" set to y.
  D. The supervisors COS must have the field "Can Force a Work State Change" set to y.
  E. The supervisors COR must have the field "Add/Remove Agent Skills" set to y.
  B. The supervisors class of services (COS) must have the field "Add/Remove Agent Skills" set to y.

• Question 30:

  In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not to be taken into account when routing the queued calls to an agent. To meet this requirement, to which type of call distribution method should the hunt group be configured?

  A. Expert Agent Distribution-Most Idle Agent (EAD-MIA)
  B. Uniform Call Distribution Most Idle Agent (UCD-MIA)
  C. Direct Department Calling (DDC)
  D. Dynamic Agent Selection (DAS)
  B. Uniform Call Distribution Most Idle Agent (UCD-MIA)