Avaya 7392X Online Practice Questions and Exam Preparation

Avaya 7392X Online Questions & Answers

• Question 41:

  Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)

  A. Service Level Maximizer (SLM) can be used as an agent-based call distribution type.
  B. Service Level Maximizer (SLM) can be used as a skills-based call distribution type.
  C. Call Management System (CMS) or IQ must be used as the reporting tool.
  D. It is possible to use Vector Directory Number (VDN) skill preferences.
  E. It includes Expert Agent Selection (EAS) and Business Advocate (BA).
  B. Service Level Maximizer (SLM) can be used as a skills-based call distribution type.
  D. It is possible to use Vector Directory Number (VDN) skill preferences.
  E. It includes Expert Agent Selection (EAS) and Business Advocate (BA).

• Question 42:

  If an agent has the skills to handle one call:

  Call 1, with priority 3 that is queued for 10 minutes with skill level 5 Call 2, with priority 3 that is queued for 15 minutes with skill level 10 Call 3, with priority 5 that is queued for 15 minutes with skill level 15 Call 4, with priority 1 that is queued for 15 minutes with skill level 15

  Under the skill level handling preference, which of the calls will the agent handle first?

  A. Call 1
  B. Call 2
  C. Call 3
  D. Call 4
  D. Call 4

• Question 43:

  A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer. Which call center feature can the customer use to track their defined call types?

  A. Multiple Call Handling (MCH)
  B. Redirection on No Answer (RONA)
  C. Feature Access Codes (FAC)
  D. Call Work Codes (CWC)
  E. Least Occupied Agent (LOA)
  D. Call Work Codes (CWC)

• Question 44:

  Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing. What is used to facilitate this ability?

  A. Dial Access Plans
  B. Feature Access Codes (FACs)
  C. Skill Assignment
  D. Business Advocate (BA)
  B. Feature Access Codes (FACs)

• Question 45:

  How can an installer identify if a customer has the Avaya Aura?Call Center Elite package?

  A. Check the System-Parameters Customer-Options Form and search for the Vectoring (3.0 Enhanced) field.
  B. Check the System-Parameters Customer-Options Form and search for the EAS field.
  C. Check the Feature-Related System Parameters and search for the Call Center Elite field.
  D. Check the System-Parameters Customer-Options Form and search for the Call Center Elite field.
  B. Check the System-Parameters Customer-Options Form and search for the EAS field.

• Question 46:

  What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups?

  A. Automatic Number Identification (ANI)
  B. Basic Call Management System (BCMS)
  C. VuStats
  D. Service Level Maximizer (SLM)
  B. Basic Call Management System (BCMS)

• Question 47:

  Which statement describes the purpose and function of a hunt group?

  A. It is a group of agents that all have the ability to answer specific calls.
  B. It is a group of VDNs that receive calls and pass to a vector.
  C. It is a group of extensions that receive calls to a specific telephone number.
  D. It is a group of skills that an agent has to manage specific calls.
  A. It is a group of agents that all have the ability to answer specific calls.

• Question 48:

  Which vector object can replace the Time of Day (TOD) global Vector Variable?

  A. Vector Routing Table
  B. Business Schedule Table
  C. Service Hours Table D. Policy Routing Table
  C. Service Hours Table D. Policy Routing Table

• Question 49:

  A customer wants to configure their call center for emergencies.

  Which action would you advise the call center supervisor to use to configure an alternate call path in case of a disaster?

  A. Set of a feature access code that detects a power outage and reroutes calls automatically
  B. Set a vector directory number with a collect-type variable.
  C. Set a value variable and change the value assigned using a feature access code.
  D. Set a trunk group and change the trunk number using a variable.
  A. Set of a feature access code that detects a power outage and reroutes calls automatically

• Question 50:

  What is the recommended audio format to be played by the Avaya Aura?Media Server?

  A. 16bit, 8kHz, Single channel, PCM files
  B. 64bit, 8kHz, Multiple channel, PCM files
  C. 16bit, 8kHz, Multiple channel, PCM files
  D. 64bit, 8kHz, Single channel, PCM files
  A. 16bit, 8kHz, Single channel, PCM files