Avaya 7392X Online Practice Questions and Exam Preparation

Avaya 7392X Online Questions & Answers

• Question 1:

  Which three items are components of Communication Manager? (Choose three.)

  A. endpoints
  B. gateways
  C. sessions
  D. trunks
  E. desktops
  B. gateways
  C. sessions
  E. desktops

• Question 2:

  Which property of the SET command makes the command unique when dealing with variables?

  A. The SET command reassigns variables to new values during the process of a vector.
  B. The SET command allows variables to be manipulated using arithmetic and string operators.
  C. The SET command allows a group of variables to follow a specific pattern.
  D. The SET command allows you to place calls in a particular queue.
  B. The SET command allows variables to be manipulated using arithmetic and string operators.

• Question 3:

  A customer has the Elite Call Center package and wants Basic Call Management System (BCMS) for reports. Which statement is true about this scenario?

  A. BCMS has all the functions Call Management System (CMS) supports but with less capacity.
  B. BCMS generates Split Reports and not Skills Reports.
  C. BCMS does not support all Call Center Elite features.
  D. BCMS is only offered for customers with a Basic Call Center package.
  C. BCMS does not support all Call Center Elite features.

• Question 4:

  What is an abbreviated dialing list that is defined for the entire organization?

  A. Entire
  B. Personal
  C. System
  D. Group
  C. System

• Question 5:

  Which two statements describe why the agent's state would be designated as `OTHER' in a non-EAS environment? (Choose two.)

  A. The agents are on calls from another split.
  B. The agents are on outgoing calls.
  C. The agents are dialing a number to place a call or activate a feature.
  D. An ACD call is ringing at their telephone.
  E. The agents have pressed their aux work button.
  C. The agents are dialing a number to place a call or activate a feature.
  D. An ACD call is ringing at their telephone.

• Question 6:

  Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load-balance by comparing sites?

  A. Adjunct Routing
  B. Network Call Redirection
  C. Network Call Transfer
  D. Look-Ahead Interflow
  D. Look-Ahead Interflow

• Question 7:

  An Elite Call Center agent is assigned the following Skills:

  Skill Hunt Group 1 with Skill Level 5 Skill Hunt Group 2 with Skill Level 10 Skill Hunt Group 3 with Skill Level 15 Skill Hunt Group 4 with Skill Level 15

  And the Call Handling Preference is configured as Greatest Need.

  Skill 1 Call with priority h that has queued for 10 minutes Skill 2 Call with priority h that has queued for 15 minutes Skill 3 Call with priority m that has queued for 15 minutes Skill 4 Call with priority t that has queued for 15 minutes

  Which of the calls will the agent handle first under the greatest need handling preference?

  A. Skill 4 Call
  B. Skill 2 Call
  C. Skill 1 Call
  D. Skill 3 Call
  A. Skill 4 Call

• Question 8:

  Which properties of the call center must be configured so that hunt groups are treated as skill hunt groups for the Automatic Call Distribution (ACD)?

  A. Hunt groups are set to be skill hunt groups if the ACD is set to yes, and if Expert Agent Selection is set to no.
  B. Hunt groups are set to be skill hunt groups if the ACD is set to yes, and Expert Agent Selection is set to yes.
  C. Hunt groups are set to be skill hunt groups if the ACD is set to no, and if Expert Agent Selection is set to yes.
  D. Hunt groups are set to be skill hunt groups if the ACD is set to no, and if Expert Agent Selection is set to no.
  B. Hunt groups are set to be skill hunt groups if the ACD is set to yes, and Expert Agent Selection is set to yes.

• Question 9:

  A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.

  Which feature must be activated on the system-parameters customer-options to allow this?

  A. AUX State Codes
  B. Authorization Codes
  C. Call Work Codes
  D. Reason Codes
  D. Reason Codes

• Question 10:

  A call center where agents handle customers with account numbers is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received. Which feature would you suggest when the call center offers a survey to the people who have called?

  A. VDN Return Destination
  B. VDN Interflow
  C. VDN Vectors
  D. VDN Override
  A. VDN Return Destination