Avaya 7392X Online Practice Questions and Exam Preparation

Avaya 7392X Online Questions & Answers

• Question 31:

  What are three capabilities of Avaya Aura?Media Server? (Choose three.)

  A. High Availability
  B. TDM interfaces for digital and analog stations and trunks
  C. Virtualization
  D. Can be shared with multiple CM's
  E. Has the capacity of up to 1000 AAMS
  A. High Availability
  C. Virtualization
  D. Can be shared with multiple CM's

• Question 32:

  A customer is waiting in queue, listening to music, and waiting for the call to be routed to an agent. Which mechanism controls what happens while the customer is waiting in the queue?

  A. Agent Stations
  B. Vectors
  C. Skills
  D. Hunt Groups
  B. Vectors

• Question 33:

  

  Refer to the exhibit.

  Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable "A"?

  A. 9432
  B. 876549432
  C. 3876
  D. 87654
  C. 3876

• Question 34:

  For a Split Day report, how many days of historical data are shown in the Basic Call management System (BCMS)?

  A. 5
  B. 1
  C. 2
  D. 3
  E. 7
  E. 7

• Question 35:

  Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)

  A. After an ACD-call, an agent will automatically change its state to AUX.
  B. Splits can be measured by Basic Call Management System (BCMS).
  C. Agents can be logged in to 20 splits maximum.
  D. Agents should log in manually to each split.
  B. Splits can be measured by Basic Call Management System (BCMS).
  D. Agents should log in manually to each split.

• Question 36:

  Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

  A. It enables recorded announcements to be played to incoming calls.
  B. It provides options for selecting among available agents with the same skill.
  C. It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.
  D. It provides basic reporting on Vectors, Agents, and Trunk Groups.
  E. It improves agent performance because supervisors can have agents handle calls based on either skill-level or greatest need.
  B. It provides options for selecting among available agents with the same skill.
  E. It improves agent performance because supervisors can have agents handle calls based on either skill-level or greatest need.

• Question 37:

  Which three features on the Vector Directory Number (VDN) form are only Call Center Elite feature related? (Choose three.)

  A. Best Service Routing (BSR) Application
  B. VDN Variables
  C. Meet-me Conferencing
  D. Attendant Vectoring
  E. Skill Preferences (1st, 2nd, 3rd Skills)
  A. Best Service Routing (BSR) Application
  B. VDN Variables
  D. Attendant Vectoring

• Question 38:

  Which operator of the SET command allows you to check number validation in dialed strings using Luhn's algorithm?

  A. MOD10
  B. ADD
  C. CATR
  D. SEL
  A. MOD10

• Question 39:

  You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended. Which command would you use to do this?

  A. list trace stations
  B. list trace vector
  C. list trace trunk
  D. list trace trac
  B. list trace vector

• Question 40:

  Which two vector variable types are strictly global in scope? (Choose two.)

  A. value
  B. ani
  C. collect
  D. dow
  E. stepcnt
  B. ani
  C. collect