Avaya 7392X Online Practice Questions and Exam Preparation

Avaya 7392X Online Questions & Answers

• Question 11:

  Which three Vector Directory Number (VDN) parameters are associated with the active VDN? (Choose three.)

  A. VDN Skill
  B. Class of Services (COS)
  C. Tenant Number (TN)
  D. Best Services Routing (BSR) Application
  E. Measured
  A. VDN Skill
  C. Tenant Number (TN)
  D. Best Services Routing (BSR) Application

• Question 12:

  A customer wants to routinely monitor their vectors for unexpected results. How should they monitor their results?

  A. Use the display events command in the Communication Manager.
  B. Use the list history command in the Communication Manager.
  C. Use the System Maintenance > Reports > Error Log Report in the Call Management System.
  D. Use the Exceptions > Reports > Vector Exceptions in the Call Management System.
  A. Use the display events command in the Communication Manager.

• Question 13:

  A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distribution (ACD) call rings at the agent's telephone.

  Which call center feature provides this capability?

  A. Redirection on No Answer (RONA)
  B. Forced Agent Logout form the After Call Work (ACW) mode
  C. Adjunct Routing
  D. Variable in Vectors
  A. Redirection on No Answer (RONA)

• Question 14:

  

  Refer to the exhibit.

  A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent's Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps where implemented, those customers are queuing to the incorrect group of agents.

  What would be the reason for this?

  A. VDN Override on VDN 7202 is set to no.
  B. VDN Override on VDN 7201 is set to yes.
  C. No agents are staffed in skill 1.
  D. The caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease.
  A. VDN Override on VDN 7202 is set to no.

• Question 15:

  To ensure that announcements always start at the beginning when played as part of a vector, which action must be taken?

  A. Create forced announcements.
  B. Set the queue field to Yes.
  C. Use Analog announcements only.
  D. Use external announcements.
  B. Set the queue field to Yes.

• Question 16:

  You need to troubleshoot your Best Services Routing (BSR) polling vectors to verify that they are operating as intended. Which command do you use to do this?

  A. list trace vdn
  B. list trace trunk
  C. monitor bcms hunt group
  D. monitor bcms trunk
  A. list trace vdn

• Question 17:

  When a customer upgrades from Basic Avaya Call Center to Avaya Aura?Call Center Elite, which three features are added? (Choose three.)

  A. Service Level Maximizer
  B. Business Advocate
  C. Hunt Group
  D. Call Management System (CMS)
  E. Expert Agent Selection (EAS)
  A. Service Level Maximizer
  B. Business Advocate
  E. Expert Agent Selection (EAS)

• Question 18:

  Direct Agent calls are not getting counted correctly in the Call Management System (CMS). What must be administered so that Direct Agent calls are measured properly?

  A. Class of Restriction (COR)
  B. Class of Service (COS)
  C. skill-level
  D. ead-mia
  A. Class of Restriction (COR)

• Question 19:

  Which option describes a feature access code?

  A. any group of 1 to 4 digits which can include asterisk (*) and pound (#) signs at the beginning
  B. any group of 1 to 6 digits
  C. any group of 1 to 4 digits where an *(asterisk) can appear anywhere
  D. any group of digits and asterisks (*) or pound signs (#)
  A. any group of 1 to 4 digits which can include asterisk (*) and pound (#) signs at the beginning

• Question 20:

  Which component provides audio support in Avaya Aura?Call Center Elite?

  A. System Manager
  B. Communication Manager
  C. Avaya Aura?Media Server
  D. S8300 Server Blade
  C. Avaya Aura?Media Server